Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Remote Desktop refused the connection because the session limit was already in use
Remote Desktop showed "The number of connections to this computer is limited, all connections are in use. Please contact administrator" because a logon session was stuck. Logging off the session did not clear it, so the computer was rebooted to clear the stuck session and Remote Desktop worked again.
- Windows
Killed once by someone from XL.net, on 2026-10-06.
Windows
Remote Desktop shortcut needed to connect to the server
The Remote Desktop shortcut was configured and tested. The connection worked, and the username was saved so only the password is needed going forward.
Killed once by someone from XL.net, on 2026-10-05.
Windows
Virtual machine remote desktop became reachable again after a reboot
The virtual machine could not be reconnected to at first. Support rebooted the VM, and the user then confirmed remote desktop access was restored.
Killed once by someone from XL.net, on 2026-10-05.
Windows
Continuous scrolling caused by wireless mouse receiver
All apps and menus kept scrolling indefinitely, including Excel and Windows Settings. Unplugging the wireless mouse USB receiver stopped the scrolling, so the mouse/receiver was treated as faulty and left disconnected pending replacement.
Killed once by someone from XL.net, on 2026-10-02.
Windows
Second monitor not working on a docked laptop
The second monitor stopped working after it had been fine the day before. Reseating the docking station power cable and the laptop connection reset the dock and the monitor started working normally again.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-10-02.
Windows
Shared drive access failed with 'The local device name is already in use, this connection has not been restored'
Access to a shared drive failed with the Windows error about the local device name already being in use and the connection not being restored. Support reset the password, and the user was able to get back in.
Killed once by someone from XL.net, on 2026-10-02.
Windows
Windows time zone was set to UTC instead of Eastern Standard Time
The computer's time zone was incorrect. The technician changed it from UTC to Eastern Standard Time and closed the request as completed.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-10-01.
Windows
Missing search drop-down options after profile rebuild
After a profile was recreated, some expected search drop-down options were missing and search was inefficient. The technician removed the files tied to the rebuilt profile, let it repopulate, and the missing options came back.
Killed once by someone from XL.net, on 2026-09-30.
Windows
Wireless printer would not print while the computer was on Guest WiFi
The printer was connected, but print jobs would not go through. Changing the computer from Guest WiFi to the main WiFi restored printing.
Killed once by someone from XL.net, on 2026-09-30.
Windows
Frozen virtual desktop session after setup
The virtual desktop froze after setup. The session was restored after the latest Windows updates were installed and the user was logged back into the remote desktop; no root cause was established.
Killed once by someone from XL.net, on 2026-09-29.
Windows
Remote access to the desktop was restored after a reboot
The user could not connect to the office desktop. The machine was reached remotely, rebooted, and access worked again afterward.
Killed 3 times by someone from XL.net, most recently on 2026-09-29.
Windows
Unexpected Windows security-style notifications opening Edge
Windows notifications appeared after a reboot and showed AV/firewall warnings that opened Edge. The browser settings for Chrome and Edge were reset to clear the notification source.
- Windows
Killed once by someone from XL.net, on 2026-09-28.
Windows
OneDrive was not running, so shared files were not syncing
OneDrive was not running, which stopped changes in the shared folder from updating for other users. The app was repaired, set to start with Windows, configured to restart on failure, launched, and sync was confirmed working.
- Windows
Killed once by someone from XL.net, on 2026-09-28.
Windows
Printing failed while VPN was enabled
The computer could not print because the VPN was on. Turning the VPN off restored printing.
- Windows
Killed once by someone from XL.net, on 2026-09-28.
Windows
Windows Hello face setup error during sign-in
The computer was stuck at the Windows Hello face setup screen with the message 'Sorry something went wrong with face setup'. The technician reset Windows Hello, signed the user back in, and confirmed facial recognition worked again after setup.
Killed once by someone from XL.net, on 2026-09-28.
Windows
Outlook email not syncing; new profile fixed it
Email sync in Outlook was broken because the active Outlook profile was not syncing. The issue was fixed by creating a new Outlook profile, and the ticket was closed as complete.
- Windows
Killed once by someone from XL.net, on 2026-09-28.
Windows
RemotePC connection restored after rebooting the office PC
The remote session would not connect to the office PC even though it was powered on. Rebooting the PC, which took longer than usual and was likely waiting on Windows updates, restored RemotePC access.
Killed once by someone from XL.net, on 2026-09-28.
Windows
Azure Virtual Desktop was slow because the VM maxed out CPU
The remote desktop in AVD was sluggish because the VM was on a 2-core legacy size and the CPU was hitting 100% during normal use. It was resized to the newer D4ads_v5 4-core / 16 GB size and brought back online.
Killed once by someone from XL.net, on 2026-09-25.
Windows
Remote desktop connection stuck on loading screen
Users reported that the remote desktop session stayed on a loading screen, even when trying from a different device. Rebooting the remote desktop server restored access and multiple users could connect again.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-09-25.
Windows
Desktop icons were hidden and then restored
Desktop icons were hidden because Windows' HideIcons setting was on. The technician turned Show desktop icons back on and confirmed the icons returned.
- Windows 11 Pro (10.0.26200)
Killed once by me, on 2026-09-24.
Windows
Remote Windows laptop is extremely slow
A remote Windows laptop was reported to be extremely slow, with even simple tasks taking much longer than normal. The technician installed the Windows update, ran a system scan, and restored the machine's health; the machine then went offline and the account was signed out after the updates.
Killed once by someone from XL.net, on 2026-09-24.
Windows
Mapped network drives return "Not enough server memory resources"
Users could not open the H: and S: network drives because the server hosting them was returning an out-of-memory error. The server was rebooted, and access to both drives was verified afterward.
Killed once by someone from XL.net, on 2026-09-23.
Windows
BSOD with stop code CLOCK_WATCHDOG_TIMEOUT
The laptop suddenly powered off and then showed a blue screen stuck at 0% with stop code CLOCK_WATCHDOG_TIMEOUT (0x101). The technician ran a system scan and performed a restore health repair.
- Windows
Killed once by someone from XL.net, on 2026-09-23.
Windows
Windows freezing after a system file scan found corruption
The computer was freezing, with the user suspecting the graphics card. A scan found corrupted system files and the technician reported that those files were repaired; drivers were already up to date and Event Viewer showed no errors.
Killed once by someone from XL.net, on 2026-09-23.
Windows
Printer needed specific drivers before it would print
Installed the required printer drivers and confirmed the printer could print successfully.
- Windows
Killed once by someone from XL.net, on 2026-09-22.
Windows
Server stopped checking in until network offload was disabled
The machine was online but not fully reachable over the network and had stopped checking in. The fix was to change the network offload setting so Windows handled packet preparation instead of the old network driver.
Killed once by someone from XL.net, on 2026-09-21.
Windows
Website blocked until its domain was added to the network allow list
Access to a required website was blocked. The domain was added to the network allowed list, and the user was asked to retest access.
Killed once by someone from XL.net, on 2026-09-21.
Windows
Power BI access failed because the license was unassigned
The user could not get into Power BI because the license had come unassigned. The license was reassigned to the account and the user was told to try again.
- Windows
Killed once by someone from XL.net, on 2026-09-21.
Windows
MFA sign-in loop after new phone setup
The account could not complete sign-in in Outlook/Microsoft Authenticator after a phone change. The technician reset MFA and confirmed the account could log in again.
- Windows
Killed once by someone from XL.net, on 2026-09-19.
Windows
Access error resolved after certificate and connection file update
Access showed an error until the security certificate was updated and the outdated Access connection file was replaced. Access then opened successfully when the computer was on the VPN.
- Windows
Killed 3 times by someone from XL.net, most recently on 2026-09-18.
Windows
Laptop Wi‑Fi instability resolved by power reset and driver updates
The laptop’s Wi‑Fi was unstable while other devices were okay. A power reset was performed and pending vendor updates, including the wireless LAN driver update, were installed; the connection was then confirmed stable.
Killed once by someone from XL.net, on 2026-09-17.
Windows
Repeated RDP session freezes/disconnects from a misconfigured connection file
Users were getting repeated freezes and disconnects in remote desktop sessions and had to force log out and sign back in. The technician built, tested, and then pushed a fix that updates the existing RDP connection file/settings and places a corrected RDP file on the public desktop for new profiles.
- Windows
Killed once by someone from XL.net, on 2026-09-16.
Windows
PC was asleep and unreachable over RemotePC
Remote access failed because the computer was in a sleep/hyper-sleep state. The technician brought it back online and confirmed RemotePC access was working again.
- Windows
Killed once by someone from XL.net, on 2026-09-16.
Windows
Printing failed because the Print Spooler had stuck jobs
Printing from the computer was failing. The technician restarted the Print Spooler service and cleared failed print jobs, and the issue was reported resolved.
- Windows
Killed once by someone from XL.net, on 2026-09-15.
Windows
BitLocker recovery prompt prevents Windows startup
The laptop stopped at the BitLocker recovery prompt and could not start Windows. The technician retrieved the recovery key from Intune and sent it securely by encrypted email so the user could continue booting.
- Windows
Killed 8 times by someone from XL.net, most recently on 2026-09-15.
Windows
Microsoft Intune Management Extension service stops unexpectedly
On affected managed Windows devices, the Intune Management Extension service stops or repeatedly crashes. Intune policies, PowerShell scripts, and Win32 app actions might then stop applying.
Researched from 4 sources you can open. Killed once by me, on 2026-09-14.
Windows
Cursor could not move between two displays after hub replacement
The desktop was not set up as an extended display, so the pointer would not cross between the two screens. The technician reset the display settings, checked the screen order, and set the main display as needed.
- Windows
Killed once by someone from XL.net, on 2026-09-14.
Windows
My games crash with EXCEPTION_ACCESS_VIOLATION since the August Windows update
After the Windows update released August 11, 2026, some PCs cannot run certain games. The game freezes or closes, an EXCEPTION_ACCESS_VIOLATION error appears, or the PC restarts on its own. Microsoft traced it to old kernel drivers named like inpoutx64 that ship with RGB lighting software, and shipped a block that disables the driver.
- Windows 11, version 24H2
- Windows 11, version 25H2
Researched from 4 sources you can open.
Windows
Windows Update fails at 35 percent with error 0x800f0922 and undoes the changes
A Windows 11 update gets most of the way through, then rolls back at about 35 percent with 'Something didn't go as planned. Undoing changes' and error 0x800f0922. Microsoft traced one widespread case to a nearly full EFI System Partition, and published both an automatic mitigation and a registry command that lets the update through.
- Windows 11, version 24H2
- Windows 11, version 25H2
Researched from 4 sources you can open.
Windows
Teams and the new Outlook will not open on my Surface after the August update
On Arm based Windows PCs such as Surface Pro 11 and Surface Laptop 7, Microsoft Teams and the new Outlook for Windows fail to launch or close on their own after the Windows security update released August 11, 2026. Classic Outlook, Word, and Excel keep working. Microsoft resolved the issue in the September 8, 2026 updates and published a workaround for PCs that are not there yet.
- Windows 11, version 24H2
- Windows 11, version 25H2
- Windows 11, version 26H1
Researched from 5 sources you can open.
Windows
My USB speakers and headset went silent after the September Windows update
After the September 8, 2026 Windows security update, some USB audio devices stop working. Device Manager reports 'This device cannot start (Code 10)', there is no sound at any volume, and the Sound settings page can stop responding. Microsoft has confirmed the problem and says a fix is still being worked on.
- Windows 11, version 24H2
- Windows 11, version 25H2
- Windows 11, version 26H1
Researched from 5 sources you can open.
Windows
My desktop wallpaper turned black after the August Windows update
After the optional preview update KB5120998, released August 27, 2026, some Windows 11 PCs show a solid black desktop background. Slideshow settings and contrast themes can be lost too, and setting the wallpaper again by hand does not stick. Microsoft confirmed the issue and fixed it in the September 8, 2026 updates.
- Windows 11, version 24H2
- Windows 11, version 25H2
Researched from 6 sources you can open.
Windows
Fake virus pop-ups in Microsoft Edge caused by browser cookies
The computer was showing scam-like virus pop-ups in Microsoft Edge. The technician removed the site cookies in Edge and rebooted the machine to confirm the pop-ups did not return.
- Windows
Killed once by someone from XL.net, on 2026-09-11.
Windows
Claude desktop stopped working after security update KB 5124008
Claude's desktop app was reported as unable to function after a known issue update. The security update KB 5124008 was uninstalled to roll the machine back until a fix is available.
Killed once by someone from XL.net, on 2026-09-11.
Windows
Low disk space caused by orphaned update installers on the AVD
Storage was running low because orphaned update installers were taking up space on the AVD. They were moved out temporarily, checked for impact, and then permanently removed to free the storage.
Killed once by someone from XL.net, on 2026-09-11.
Windows
ThinkPad would not power back on until a hard power reset
The laptop would not turn on after it died. Holding the power button for 20 seconds with AC disconnected, then reconnecting power and turning it on, brought it up normally.
Killed once by someone from XL.net, on 2026-09-11.
Windows
OneDrive account was disconnected and needed MFA setup to sign back in
The OneDrive account was disconnected. Credentials were provided, MFA was set up, and the account was signed back in successfully.
- Windows
Killed once by someone from XL.net, on 2026-09-10.
Windows
Missing inbox in Favorites
A mailbox or inbox had been removed from Favorites. The technician re-added it and confirmed it was working normally again.
Killed once by someone from XL.net, on 2026-09-09.
Windows
VPN access failed until the LDAP connection was renewed
Multiple users were unable to connect to the VPN. The LDAP connection was renewed, and the VPN was reported as good to go afterward.
- Windows
Killed once by someone from XL.net, on 2026-09-08.
Windows
Enscape in Rhinoceros would not open until Chaos Cosmos was repaired
Chaos Cosmos was preventing Enscape from opening in Rhinoceros. The technician installed the latest Chaos Cosmos version and confirmed it worked.
- Windows
Killed once by someone from XL.net, on 2026-09-08.
Windows
Plant 3D 2025 and CloudWorx missing on workstation
Plant 3D 2025 and CloudWorx were reinstalled on the workstation after prior drive/program issues, then verified by opening the requested files in AutoCAD through CloudWorx.
Killed once by someone from XL.net, on 2026-09-04.
Windows
Scan-to-email stopped after the OAuth token connection dropped
The Canon iR-ADV 6555 scanner would no longer scan. The OAuth token connection was re-established and scan-to-email should now work normally.
Killed once by someone from XL.net, on 2026-09-03.
Windows
Audio output could not be turned on until the audio driver was reinstalled
Sound output could not be turned on. The audio driver was reinstalled and the machine restart completed a firmware update, which resolved the issue.
- Windows
Killed once by someone from XL.net, on 2026-09-03.
Windows
Frozen docked laptop showing only one display
The laptop was frozen and only one screen was showing. The technician removed attached peripherals, hard rebooted the laptop, restarted it, then reconnected the docking station and confirmed the displays returned to normal.
- Windows
Killed once by someone from XL.net, on 2026-09-03.
Windows
Envelope addresses print in the wrong position
The printer was using the wrong envelope size in printer preferences, which caused the return and sender addresses to land in the wrong places. The envelope size was changed to COM10 and a printed envelope was checked to confirm the addresses were aligned correctly.
Killed once by someone from XL.net, on 2026-09-02.
Windows
Additional monitor not working properly until Windows display settings were adjusted
The extra monitor was not working properly when used from home. The issue was resolved by adjusting Windows display settings.
Killed once by someone from XL.net, on 2026-08-31.
Windows
Domain redirect pointed to a retired page and returned 404
A redirect was sending the domain to a corporate page that no longer existed, which caused a 404. The redirect rule was updated to point to the homepage and then tested over HTTP and HTTPS.
Killed once by someone from XL.net, on 2026-08-28.
Windows
Website calendar links blocked by firewall
Calendar links on the website would not open because the site's CDN domain was blocked in Firewall. Unblocking that domain restored the content.
- Windows
Killed once by someone from XL.net, on 2026-08-28.
Windows
Bluetooth disconnects due to driver issues
Bluetooth was disconnecting more often. The technician updated the machine's hardware drivers and the Bluetooth warning log was gone afterward.
- Windows
Killed once by someone from XL.net, on 2026-08-27.
Windows
USB headset microphone and speakers were not being selected
A USB headset with built-in microphone was not recognized correctly, and audio could not be heard or spoken through the headset. The technician disabled the other microphones and speakers on the system, then verified the USB headset worked normally.
Killed once by someone from XL.net, on 2026-08-27.
Windows
Browser printing hangs because unused printers are still installed
Printing from a browser spun for a long time and the browser stopped responding. The technician removed unused printers that were still installed, and browser printing worked normally again.
Killed once by someone from XL.net, on 2026-08-27.
Windows
Jobboss features unavailable because the Jobboss service was stopped
Users could not access Jobboss features. The issue was resolved by starting the Jobboss service on the server.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-08-26.
Windows
OneDrive was not running, so a cloud file would not open
A PDF stored in OneDrive would not open correctly and showed an error. Starting OneDrive and waiting for it to sync fixed the file so it opened normally.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-08-25.
Windows
Crystal Reports missing or not working on a laptop
Crystal Reports was not showing as installed. The technician reinstalled Crystal Reports and the user later confirmed it was working.
Killed once by someone from XL.net, on 2026-08-25.
Windows
Fake security alerts on a workstation
The workstation was showing fake security alerts. The technician secured the device, removed the fake alerts, and ran a security scan that reported zero active threats.
Killed once by someone from XL.net, on 2026-08-25.
Windows
Payment file did not download; related task was rerun
The expected payment file was not downloading. The technician reran the related task and asked for confirmation that the files appeared afterward.
Killed once by someone from XL.net, on 2026-08-25.
Windows
Microsoft 365 showed an unlicensed product until the user signed back in
Microsoft 365 reported an unlicensed product. The issue cleared after the user signed back in and the app revalidated the license.
Killed once by someone from XL.net, on 2026-08-24.
Windows
MFC-L8900CDW printer instance would not print
A Windows PC would not print documents and showed no error. The bad MFC-L8900CDW printer instance was removed and reinstalled, then printing worked again.
- Windows
Killed once by someone from XL.net, on 2026-08-24.
Windows
Restore a corrupted or deleted PDF from backup
A PDF was reported as corrupted, deleted, and then replaced with a newer copy that was missing work. The technician restored the available same-day backup versions into a newly created backup folder so the earlier content could be recovered.
Killed once by someone from XL.net, on 2026-08-21.
Windows
Notification that the account needed reauthentication
The machine was resynced by signing in to the account and re-authenticating the work email. The ticket did not establish a deeper cause.
- Windows
Killed once by someone from XL.net, on 2026-08-21.
Windows
Adobe Acrobat stopped working until the account password was changed
Adobe Acrobat was not working for PDF editing. After the password was changed, the technician confirmed Acrobat was working again.
- Windows
Killed once by someone from XL.net, on 2026-08-20.
Windows
Missing folder/files on a shared drive after a move
Files or a folder went missing while being moved between folders on a shared drive. The missing items were restored from previous version history.
Killed once by someone from XL.net, on 2026-08-20.
Windows
Laptop would not power on; system reset key combination restored boot
The laptop would not turn on or boot. Technician used the system reset key combination and the machine responded and booted again.
Killed once by someone from XL.net, on 2026-08-20.
Windows
Laptop became unresponsive; scans found and fixed errors
The laptop was unresponsive. The technician ran scans, performed a couple of reboots, found errors in the scan results, and fixed them.
Killed once by someone from XL.net, on 2026-08-20.
Windows
Printer would not print documents until it was rebooted and moved off the guest network
Printing failed even after the printer was powered off and back on, and a test page would print but normal documents would not. The printer was rebooted twice and switched from the guest wireless network to the normal network; after that, black-and-white and color printing worked.
Killed once by someone from XL.net, on 2026-08-19.
Windows
Print queue job would not cancel on Windows
A print job was stuck in the queue and would not cancel. The queue was cleared.
- Windows
Killed once by someone from XL.net, on 2026-08-19.
Windows
Low disk space on a Windows PC caused by cached temporary and update files
The machine was almost out of storage. Temporary files, Windows Update leftovers, and cached bloatware data were cleaned up, which freed about 31 GB.
Killed once by someone from XL.net, on 2026-08-18.
Windows
Unable to sign into work apps until password and MFA were reset
A new user could not log into apps such as Outlook and Paylocity. The technician reset the password and MFA, and access worked afterward.
Killed once by someone from XL.net, on 2026-07-22.
Windows
Browser warning from a previously visited website
A browser-generated warning/notification was appearing on the machine. The technician removed the notification, scanned the computer, confirmed it was clean, and cleared browser history so it would not return.
Killed once by someone from XL.net, on 2026-07-22.
Windows
Microsoft Teams would not load
Microsoft Teams was not loading on the machine, and repairing or resetting it did not fix the problem. The technician reinstalled Microsoft Teams, and it then worked as intended.
- Windows
Killed once by someone from XL.net, on 2026-07-22.
Windows
BitLocker was blocked by a conflicting startup authentication policy
BitLocker was not resuming because a Group Policy required a USB drive at startup. The authentication policy was adjusted, BitLocker resumed normally, the recovery key was saved to Entra ID, and a test file save did not trigger another BitLocker prompt.
Killed once by someone from XL.net, on 2026-07-21.
Windows
Website opens in a 'Personalized View' instead of the normal page
The website was not loading normally because it was in a 'Personalized View' state. Closing that view restored normal website functionality.
- Windows
Killed once by someone from XL.net, on 2026-07-21.
Windows
SNet hold audio was one-way during calls
When a call was put on hold, the local user could no longer hear the other party, but the other party could still hear the local user. The technician corrected the audio routing by setting the headset as the default audio device in SNet and switching the app to softphone mode, then verified the issue was gone.
Killed once by someone from XL.net, on 2026-07-20.
Windows
Claude Desktop needed a per-user install after an admin install
Claude Desktop was first installed with admin access, but it is a per-user installer so it also had to be installed in the user's own account. After the reinstall, the user signed in and confirmed the app worked.
Killed once by someone from XL.net, on 2026-07-15.
Windows
Laptop showed very low battery, then black screen and no charging lights
The laptop first showed a very low battery warning, then went to a black screen and appeared dead while plugged into its charger. The technician connected it to a different power adapter, got it through BitLocker recovery, and installed Docker updates; the charging function issue was marked fixed.
Killed once by someone from XL.net, on 2026-07-15.
Windows
Missing DWG file was recovered from the network drive recycle bin
A DWG model disappeared from a shared project folder and could no longer be found with normal search. The technician found it in the network drive recycle bin and restored it to a working location.
Killed once by someone from XL.net, on 2026-07-14.
Windows
Workspace would not load in Chrome until the browser was relaunched
A specific workspace would not load in Chrome while other workspaces did. Relaunching Chrome cleared the issue.
Killed once by someone from XL.net, on 2026-07-14.
Windows
Phantom keyboard and mouse input while docked
A docked laptop was adding extra keyboard and mouse inputs, including numbers changing and windows switching on their own. The technician found nothing suspicious, cleaned up startup items, installed pending system/driver/firmware updates, ran Disk Cleanup, and the issue had not returned at follow-up.
Killed once by someone from XL.net, on 2026-07-13.
Windows
External monitors not recognized through docking station
External monitors were not being recognized when connected through the dock. The technician suspected a bad HDMI port on the docking station, moved one monitor to a direct laptop connection, extended the display settings, and restarted the laptop to correct the resolution on one monitor.
- Windows
Killed once by someone from XL.net, on 2026-07-13.
Windows
Website access blocked until firewall whitelist was added
Users could not open a previously reachable website. Access was restored after the site was whitelisted on the firewall.
Killed 2 times by someone from XL.net, most recently on 2026-07-10.
Windows
BitLocker protection kept turning off after a pending BIOS update was paused
BitLocker protection kept dropping off on the laptop because SupportAssist kept retrying a BIOS update that needed a full restart. The fix was to turn BitLocker back on, back up the recovery keys, and change the power setting so shutdown triggers a true restart cycle before the machine is restarted.
- Windows
Killed once by someone from XL.net, on 2026-07-09.
Windows
Xerox C325 scan-to-email needed corrected settings and OAuth 2.0
The printers could not complete scan-to-email setup at first and an error was seen during testing. The scan-to-email settings were corrected, OAuth 2.0 was used, and tests then worked on both printers.
Killed once by someone from XL.net, on 2026-07-08.
Windows
ZT610 label printer shows offline and will not print
The label printer showed Offline in Printer Settings and test labels/jobs were not coming out. After the printer finished booting and came back online, the queued labels and a test label printed successfully.
- Windows
Killed once by someone from XL.net, on 2026-07-08.
Windows
Teams web could not use the microphone and camera in Chrome
The user could not turn on the laptop microphone and camera in Teams when using Teams in Chrome. The technician connected and enabled the microphone and camera permissions in Chrome so Teams web could access them.
Killed once by someone from XL.net, on 2026-07-07.
Windows
Repeated restarts from intermittent glitching on a Windows PC
The computer was glitching enough that the user had to restart it multiple times. The technician disabled some startup programs to reduce background resource use and asked the user to monitor for recurrence.
- Windows
Killed once by someone from XL.net, on 2026-07-07.
Windows
Low disk space caused by temporary files
The computer was running low on disk space because there were many temporary files on it. The technician connected remotely and cleared the temporary folders, which recovered about 40 GB and brought the drive back out of the red.
- Windows
Killed once by someone from XL.net, on 2026-07-06.
Windows
BitLocker recovery prompt after forced shutdown
The computer froze, was powered off manually, and then booted to a BitLocker recovery-key screen that would not accept typing in the key box. The technician ran SFC and DISM to clear possible system file corruption and update-related issues, verified BitLocker was active on the C: drive, rebooted the machine, and confirmed the BitLocker prompt was gone.
Killed once by someone from XL.net, on 2026-07-03.
Windows
Computer would not turn on; technician helped start it and repaired scan-found issues
The computer would not turn on. The technician helped power it on, then ran a system scan and repaired items that were causing the problem.
- Windows
Killed once by someone from XL.net, on 2026-07-02.
Windows
Word envelope jobs print on the wrong paper and rotate 90 degrees
Envelope prints were going to regular paper instead of envelope paper. The fix was to change the Word envelope feed setting back to face down/centered/short edge feed and confirm the output printed correctly.
Killed once by someone from XL.net, on 2026-07-02.
Windows
NetExtender sign-in fails because the authenticator is not accepted
NetExtender would not accept the authenticator during sign-in. The technician fixed it by reinstalling NetExtender.
Killed 2 times by someone from XL.net, most recently on 2026-07-01.
Windows
Restore a user file from backup when an older version is needed
A file needed to be recovered from backup. The technician restored it from the 6/29 8AM restore point and the user confirmed it was the correct version, then the current file was replaced with the restored copy.
- Windows
Killed once by someone from XL.net, on 2026-06-30.
Windows
VPN MFA would not complete until NetExtender was replaced and MFA was rebound
The user could not finish VPN MFA setup on the regular account because the existing VPN client setup was tied to an older account. The technician removed the old NetExtender install, installed the new version, and verified a successful VPN sign-in after MFA was bound to the correct account.
Killed once by someone from XL.net, on 2026-06-30.
Windows
Computer goes to sleep every few minutes
The computer was going to sleep every 2-3 minutes. The technician adjusted the screen timeout settings and turned off hibernate mode.
- Windows
Killed once by someone from XL.net, on 2026-06-30.
Windows
Word freezes when saving to PDF with the PDFMaker add-in disabled
Word was freezing whenever documents were saved as PDF, and an error was shown. The issue was fixed by reenabling the PDFMaker add-in.
Killed once by someone from XL.net, on 2026-06-30.
Windows
HP LaserJet Pro M402-M403 showed offline after being unplugged from its docking-station connection
The printer was reported offline after it became unplugged from the docking station. It was reconnected, came back online and available, printed test pages successfully, and was set as the default printer.
Killed once by someone from XL.net, on 2026-06-30.
Windows
Intermittent physical keyboard keys not working in some applications
Spacebar, backspace, and other physical keyboard keys were failing intermittently in some applications while On-Screen Keyboard still worked. The technician installed a pending BIOS update and reset the keyboard drivers to default, then confirmed the keys worked normally in apps.
- Windows
Killed once by someone from XL.net, on 2026-06-29.
Windows
Windows apps closing with an out-of-memory message
A Windows PC was showing the message "There isn't enough memory for the page" and closing applications, including Excel. The technician reset the PC with the standard setup, restored user data and sign-ins, and left the machine to be watched for any return of the issue before a later Windows 11 upgrade.
- Windows
Killed once by someone from XL.net, on 2026-06-26.
Windows
Frozen cloud desktop resolved by restarting the virtual machine
The cloud desktop froze and then went black. The service desk restarted the virtual machine and told the user to log back in.
Killed once by someone from XL.net, on 2026-06-26.
Windows
Wrong system date and time
The computer was showing the wrong time and the previous day's date. The technician corrected the date and time on the machine.
- Windows
Killed once by someone from XL.net, on 2026-06-25.
Windows
Shared-drive document opened without the user's recent edits
A document saved on a shared drive opened without the most recent work. The technician checked local and network recovery sources, found only older restorable copies, and recovered the available backup versions.
Killed once by someone from XL.net, on 2026-06-24.
Windows
SharePoint documents stopped syncing in OneDrive
A user's SharePoint documents were not syncing in OneDrive. The technician re-added the documents to the OneDrive folder as a manual resync workaround.
- Windows
Killed once by someone from XL.net, on 2026-06-24.
Windows
Printer showed offline and was re-added
The printer was reported offline in Windows. The technician re-added the printer to the machine and asked for a print test.
Killed 2 times by someone from XL.net, most recently on 2026-06-23.
Windows
Chrome shuts down with an out-of-memory message
Chrome was closing after reporting that it was out of memory, even with only a few tabs open. The technician increased virtual memory and restarted the PC; Chrome then worked again.
Killed once by someone from XL.net, on 2026-06-23.
Windows
Outlook contacts were not syncing to the phone
The contact list in Outlook was corrected by removing the old contact list and moving the updated list into Outlook's default Contacts list. After Outlook finished syncing, the updated contacts were available on the phone.
- Windows
Killed once by someone from XL.net, on 2026-06-23.
Windows
Laptop would not power on
The laptop would not power on. The issue was fixed by draining static power with a reset through the pinhole underneath the machine.
Killed once by someone from XL.net, on 2026-06-23.
Windows
Intermittent severe system slowness with corrupted system files repaired
The computer had random spikes of severe responsiveness delays. The technician reviewed recent logs, could not reproduce the slowdown, installed pending updates, and ran a system file scan that repaired corrupted system files.
Killed once by someone from XL.net, on 2026-06-22.
Windows
VPN MFA setup failed until NetExtender was updated
A new-user VPN setup could not get past the MFA setup step because the page at port 8443 would not load. The technician installed the latest NetExtender and then confirmed the QR code appeared when the user logged in.
Killed once by someone from XL.net, on 2026-06-22.
Windows
External monitor not detected through docking station
The laptop was not detecting the external monitor. The defective cable between the monitor and the docking station was replaced, and the issue was resolved.
Killed once by someone from XL.net, on 2026-06-22.
Windows
Wake-from-sleep delay before sign-in, with corrupted files found on scan
The PC was slow to wake and let the user sign back in after a long sleep. A repair scan was run and it found corrupted files, which was expected to improve the wake/sign-in behavior.
Killed once by someone from XL.net, on 2026-06-19.
Windows
Windows display resolution reset and screen no longer filled the monitor
After an unexpected power interruption during a storm, the display came up smaller than the monitor and would not maximize normally. The technician restored the display resolution settings and the issue was resolved.
Killed once by someone from XL.net, on 2026-06-19.
Windows
Windows PC reboots repeatedly after login
The PC would boot, open Chrome for D365, then show a restart error and loop rebooting. The technician repaired corrupt files and rebooted the machine, and it was working normally afterward.
Killed once by someone from XL.net, on 2026-06-19.
Windows
Expired SSL certificate caused a website not secure warning
The hosted website was showing a browser warning that the connection was not secure because its SSL certificate had expired. The certificate was renewed and reissued, and the site should return to a secure state after propagation.
Killed once by someone from XL.net, on 2026-06-19.
Windows
Outlook folders were nested under Inbox after a migration
After a migration, folders that appeared missing in Outlook were found nested inside the main Inbox folder. The technician confirmed the folder contents were up to date.
Killed once by someone from XL.net, on 2026-06-18.
Windows
New laptop would not connect to the docking station monitors properly
The newer laptop was not working correctly with the docking station, so the connected monitors were not coming up as expected. Driver updates were completed, then the user was asked to check whether both monitors now work.
- Windows
Killed once by someone from XL.net, on 2026-06-18.
Windows
Camera preview stayed blank until a pending driver update was finished with a restart
The camera was not working because Windows had a pending camera driver update that had not finished installing. After the PC was restarted, the camera preview came up correctly in Teams.
- Windows
Killed once by someone from XL.net, on 2026-06-18.
Windows
Flickering desktop icons fixed by rebuilding the user profile
The desktop icons were flickering, and the default PDF app was also misbehaving. The technician backed up the user data, deleted the user profile, rebooted, and signed back in; the flickering stopped and the PDF setting was restored.
Killed once by someone from XL.net, on 2026-06-17.
Windows
Reinstall Barracuda Backup Agent on affected servers
Barracuda Backup Agent was reinstalled on the affected servers. The technician also checked one server by testing the agent reinstall, confirming the backup job still existed in the portal and that connectivity to the server worked.
- Windows
Killed once by someone from XL.net, on 2026-06-13.
Windows
Adobe Acrobat Pro license activation error
Adobe Acrobat Pro was showing a license problem. The technician signed in with the account and activated the license, which resolved it.
Killed once by someone from XL.net, on 2026-06-12.
Windows
Mouse would not pair and the third display would not extend
The mouse was not being recognized, and the laptop could only mirror one external screen instead of using a separate third display. The technician paired the mouse without the dongle and got the third screen working.
- Windows
Killed once by someone from XL.net, on 2026-06-12.
Windows
Conditional Access geofencing blocked sign-in until the account was excluded
The user could get into email but was blocked from accessing the Microsoft 365 account because a geofencing/conditional access rule was still applied. The account was added to the exclusion list after the Microsoft Entra ID P1 license was reactivated so the policy could be edited.
- Windows
Killed once by someone from XL.net, on 2026-06-12.
Windows
Copying to the S: drive failed until the file server was rebooted
Copying a file from the local Downloads folder to the S: drive was failing with an error. The file server hosting that share was rebooted, remote access was restored, and available memory resources were verified before the user was asked to retry the copy.
Killed once by someone from XL.net, on 2026-06-11.
Windows
Laptop camera was blocked by a closed privacy shutter
The built-in laptop camera could not be accessed because the physical camera shutter was covering it. Moving the shutter to uncover the camera resolved the issue.
Killed 2 times by someone from XL.net, most recently on 2026-06-11.
Windows
Camera stops working until its driver is repaired and reinstalled
The computer's camera was not working for several days. The technician repaired and updated the camera driver, then reinstalled the driver and rebooted the computer; the camera was confirmed working again.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-06-11.
Windows
Cloud desktop restart restored access to hosted applications
The virtual desktop was restarted because sign-in to the hosted applications was not working. Once the virtual machine came back up, reconnecting was possible.
Killed once by someone from XL.net, on 2026-06-11.
Windows
Missing assembly file updates; available versions recovered
The assembly reopened showing only an older saved version and the work from the previous day was missing. The technician gathered the available recovered versions and uploaded them to a recovered folder.
Killed once by someone from XL.net, on 2026-06-10.
Windows
Freeze followed by blue screen after restart, resolved by driver repair and update
The computer froze, then after restart it appeared to be in a reset-like state with a blue screen. The technician reported a driver issue and fixed it by repairing corrupted drivers and updating the machine's drivers.
Killed once by someone from XL.net, on 2026-06-09.
Windows
Egnyte desktop app not signed in; Z: drive missing in File Explorer
Egnyte desktop app was installed and running, but it was not signed in with the account needed to connect the Z: drive. The password was reset and the desktop app was signed in, which restored the drive in File Explorer.
Killed once by someone from XL.net, on 2026-06-09.
Windows
External monitors stayed blank because the dock had no power
The laptop was not detecting the Thunderbolt dock, so the two external monitors showed nothing. Restoring power to the dock brought both monitors back.
Killed once by someone from XL.net, on 2026-06-08.
Windows
Remote Desktop on a new workstation was not accepting connections
The new workstation was initially reachable on the network, but Remote Desktop was not listening on port 3389. After checking the firewall profile and Remote Desktop settings, the listener was restored and remote sign-in was confirmed working.
Killed once by someone from XL.net, on 2026-06-08.
Windows
Windows laptop stuck loading before sign-in when docked
The laptop was stuck loading before the sign-in screen after a reboot. The dock was unplugged, Windows and firmware updates were installed on the laptop and docking station, and then the machine restarted and allowed sign-in normally.
- Windows
Killed once by someone from XL.net, on 2026-06-08.
Windows
Built-in Backspace and Enter keys stopped working on a laptop keyboard
The laptop's internal Backspace and Enter keys were unresponsive. A vendor keyboard replacement was arranged and the keys worked again afterward.
Killed once by someone from XL.net, on 2026-06-05.
Windows
Laptop showed black screen and never POSTed; moved to replacement and configured profile
The laptop stayed on a black screen, did not show video on an external monitor, and never came online. The user was moved to a new or spare laptop, the profile was configured, and remote access was tested successfully.
Killed once by someone from XL.net, on 2026-06-05.
Windows
Unexpected shutdowns with errors after reboot
The computer was shutting down on its own and showing multiple errors after restart. The technician ran scans, repaired corrupted files, and rebooted the machine; the user later confirmed it was working normally.
Killed once by someone from XL.net, on 2026-06-04.
Windows
Windows app failed to reinstall from Microsoft Store
The Windows app had been uninstalled and the first reinstall attempt hit a generic error. Reinstalling it through Microsoft Store and signing back in restored normal operation.
- Windows
Killed once by someone from XL.net, on 2026-06-02.
Windows
SolidWorks could not obtain a license until the machine license was enabled
SolidWorks was unable to obtain a license on the user’s Windows computer. The technician remotely enabled the license on the machine and left the app open.
Killed once by someone from XL.net, on 2026-06-02.
Windows
Cracked laptop screen; replacement machine configured
The laptop screen was cracked in the lower-right corner and showed black/white lines. A replacement machine was prepared, sign-in was restored by resetting the password and MFA, and applications, files, bookmarks, and settings were transferred.
Killed once by someone from XL.net, on 2026-06-01.
Windows
M2M shows a Quit/Ignore error when saving or processing new transactions
Saving or processing new transactions in M2M failed with an error dialog offering Quit or Ignore. The M2M services were restarted on the server, and the issue was later confirmed resolved.
Killed once by someone from XL.net, on 2026-06-01.
Windows
Laptop freezes and locks up; Windows and Office repair applied
A Windows laptop was freezing and locking up enough to require a hard shutdown and restart. The technician applied pending Windows updates, ran operating system scans, and repaired Office 365 after one crash appeared to involve Outlook, then left the machine in normal-use testing.
Killed once by someone from XL.net, on 2026-05-29.
Windows
G HUB latest version was blocked by Windows Firewall and had to be rolled back
Mouse software stopped working correctly on the newest app version because Windows Firewall was blocking some features. The technician rolled it back to the previous version and disabled automatic updates.
Killed once by someone from XL.net, on 2026-05-26.
Windows
NetExtender window opens offscreen after docking changes
NetExtender was running, but its window kept opening offscreen after the laptop moved between docked and undocked use. The fix was to reinstall the latest version, clear the Windows external-monitor cache, reboot, and verify it reopened in the visible area.
- Windows
Killed once by someone from XL.net, on 2026-05-22.
Windows
Excel freezing/crashing with low virtual memory
Excel and other apps were freezing or crashing on a Windows laptop. The technician repaired Microsoft Office, ran Windows file-repair checks including DISM, and increased virtual memory; the freezing was not recurring at closure.
Killed once by someone from XL.net, on 2026-05-22.
Windows
Dock-connected mouse and keyboard stop working when the docking station driver fails to initialize
Mouse and keyboard connected through the docking station were not working because the docking station driver failed to initialize properly. The issue was resolved by reconnecting the docking station and restarting the machine; updates were checked and none were available for the dock, mouse, or keyboard.
- Windows
Killed once by someone from XL.net, on 2026-05-22.
Windows
Survey link blocked with 'This site can't be reached'
The survey link was being blocked and returned 'This site can't be reached' in the browser. Additional domains were added to the firewall allow list, and a later retest from a test computer showed the link opening.
Killed once by someone from XL.net, on 2026-05-21.
Windows
Sharp BP-70C31 printer stopped printing
Printing to the Sharp BP-70C31 stopped after it had worked earlier in the day. The existing printer instance was removed, the device was rediscovered and reinstalled with Add Device, a test page printed successfully, and the printer was set as default.
Killed once by someone from XL.net, on 2026-05-21.
Windows
File Explorer search was slow until the search index was rebuilt
File Explorer search was taking a long time to load and the machine felt very slow. The technician adjusted the power settings and rebuilt the search index, then confirmed File Explorer search was working correctly.
Killed once by someone from XL.net, on 2026-05-21.
Windows
Shared user mailboxes lost their licenses and users could not use them
Two user mailboxes that were also used as shared mailboxes lost their licenses, which stopped users from using them. The technician re-licensed the affected mailboxes.
Killed once by someone from XL.net, on 2026-05-20.
Windows
Repeated blue-screen or freeze crashes on a Windows laptop
The laptop was crashing repeatedly, either with a blue screen or by freezing. The technician completed the missing system updates as part of troubleshooting and closed the ticket with the issue addressed.
- Windows
Killed once by someone from XL.net, on 2026-05-20.
Windows
RDP logon through VPN was causing repeated account lockouts
The account was locking out when logging in to Remote Desktop through the VPN. The technician created a new user profile for the account, then tested RDP again and confirmed the lockout no longer happened.
Killed once by someone from XL.net, on 2026-05-20.
Windows
Sign-in error after locking a domain-joined laptop
After a password change, the laptop showed an error when trying to sign back in after the screen locked. The technician removed the laptop from the domain, re-added it, and confirmed the user could lock and sign in normally afterward.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Shared drive unavailable on the office network without VPN
The computer could not reach a shared drive while on the office network and still needed VPN to connect. The issue was resolved by correcting the network switch port configuration.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Scanner on the multifunction printer failed until the authentication token was renewed
Scanning from the large multifunction printer was failing with an error message. The technician renewed the scanner authentication token and the issue was reported as resolved.
- Windows
Killed once by someone from XL.net, on 2026-05-19.
Windows
Remote Desktop login hangs on a black screen at personalized settings
A Remote Desktop session would sit on a black screen showing "setting up personalized settings". The session was cleared by logging the user out of the current session.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Multiple machines show the wrong time because the time source server is unresponsive
Several computers and the GUI time clock were showing the wrong time because they were syncing from an unresponsive server. The server was rebooted during a maintenance window, and the reboot completed after updates finished applying.
Killed 2 times by someone from XL.net, most recently on 2026-05-18.
Windows
OneDrive folders not syncing because file and folder names needed to be renamed
OneDrive folder sync was failing. The technician renamed two folders and several files to remove numbers from the names, and syncing started working again.
- Windows
Killed once by someone from XL.net, on 2026-05-18.
Windows
External monitor would not reengage after docking
After the laptop was reconnected at the office, the right external monitor kept disconnecting and going into power saving mode. Swapping to a spare docking station did not change it; changing that monitor’s input from wireless to HDMI restored normal connection.
Killed once by someone from XL.net, on 2026-05-18.
Windows
Storage keeps filling up
The computer was running low on storage and about 60GB was freed to recover space.
Killed once by someone from XL.net, on 2026-05-18.
Windows
X: mapped drive would not stay connected until the domain password was reset
The X: mapped drive was missing. It was restored by resetting the domain password and remapping the drive.
- Windows
Killed once by someone from XL.net, on 2026-05-15.
Windows
Expired or uncached PC password was affecting VPN and T: drive access
The user was having to use VPN to reach the T: drive even while in the office, and the VPN was not staying connected. The technician found the PC password was expired or not cached, changed it, and the connection was more stable afterward.
- Windows 11 24H2
Killed once by someone from XL.net, on 2026-05-12.
Windows
VPN and remote desktop software missing after hard drive replacement
The machine no longer had the VPN and remote desktop software after a hard drive replacement. The technician reinstalled both and saved an RDP shortcut for easier access.
Killed once by someone from XL.net, on 2026-05-11.
Windows
Kaseya agent shows offline while the PC is online
The endpoint was reported as offline in Kaseya even though the PC was up. The technician corrected the agent's server address, rebooted the machine, updated the agent app, and confirmed remote connectivity worked again.
- Windows
Killed once by someone from XL.net, on 2026-05-11.
Windows
VPN would not connect until the computer was restarted
The VPN would not connect. Restarting the computer restored VPN access.
- Windows
Killed once by someone from XL.net, on 2026-05-11.
Windows
Slow file saves and general slowness tied to the network switch
File saves were taking too long and the system felt slow. Rebooting the network switch improved performance.
Killed once by someone from XL.net, on 2026-05-08.
Windows
Printer access was restored by a firewall-side change
A printer issue was reported. The technician completed a change on the firewall side, and the printer test was later confirmed as working.
- Windows
Killed once by someone from XL.net, on 2026-05-08.
Windows
ScanSnap Home was outdated and would not connect to the iX1600 scanner
ScanSnap Home could not connect to the USB 3.0 ScanSnap iX1600 scanner and kept failing during setup. The technician removed ScanSnap Home, rebooted the PC, and installed the latest version with admin credentials; the scanner then detected correctly and a test scan succeeded.
Killed once by someone from XL.net, on 2026-05-06.
Windows
External monitor stopped displaying on a laptop until Windows updates and the graphics driver were refreshed
An external monitor connected to a laptop stopped working. The issue was resolved by finishing Windows updates, uninstalling and reinstalling the graphics driver, and rebooting; the monitor then displayed normally on both screens.
Killed once by someone from XL.net, on 2026-05-06.
Windows
Konica Minolta Bizhub C451i printing not available until driver was installed
The workstation could scan to the Konica Minolta Bizhub C451i, but it could not print because the printer driver was not installed. The driver was installed and a test page printed successfully.
Killed once by someone from XL.net, on 2026-05-05.
Windows
Local admin assignment did not apply when added as a group
The requested admin access did not take effect when the users were added as a group. The configuration was changed so each account was added individually, then it synced and worked as local admin.
Killed once by someone from XL.net, on 2026-05-05.
Windows
Windows print options showed the wrong default printer
The printer was not set as the default in Windows, so the wrong printer name appeared in print options. The correct printer was set as default and was shown online afterward.
- Windows
Killed once by someone from XL.net, on 2026-05-05.
Windows
Slow document opening after restart; temp cleanup and driver repair helped
The Windows machine was running very slowly and taking a long time to open documents even after restarts. The technician removed bloatware and temporary files from the Temp folder, repaired corrupted drivers, and the slowdown was no longer reproducible; the user later confirmed the issue was resolved.
Killed once by someone from XL.net, on 2026-05-04.
Windows
Scan to network folder failed because the scanner account lacked folder permissions
Scanning to the network folder was failing and the file was not arriving in the destination folder. The technician corrected the scanner account permissions on the affected scan folders and verified that a test scan worked.
Killed once by someone from XL.net, on 2026-05-01.
Windows
Slow startup and general lag; SFC repaired corrupted system files
The machine was slow to start and lagged during normal use. System File Checker found corrupted files, they were repaired, the machine was rebooted, and Windows Update with hardware driver updates was applied; the hardware scan was normal.
Killed once by someone from XL.net, on 2026-05-01.
Windows
Printer disconnected from wireless and went offline
The printer lost its wireless connection and went offline. It was reconnected to wireless and reinstalled on the computer, and printing then worked from both the local machine and the virtual machine.
- Windows
Killed once by someone from XL.net, on 2026-04-30.
Windows
PDFs would not open because the app processes were unresponsive
Opening a PDF produced an error because the PDF application's processes were unresponsive. The technician ended the stuck processes, restarted the machine, and cleared temporary files.
Killed once by someone from XL.net, on 2026-04-30.
Windows
Workstation clock was several minutes fast and stayed wrong after reboot and time zone changes
The system clock was running about 4–5 minutes fast even after reboots, changing time zones, and with automatic time enabled. The technician forced a time resync and the clock returned to normal.
Killed once by someone from XL.net, on 2026-04-29.
Windows
Broad application slowdown caused by firewall connection attempts
All applications on the laptop were slow to connect and open files or email. The technician said a high number of attempted connections were hitting the firewall and that the firewall was isolated to stop the slowdown from continuing.
Killed once by someone from XL.net, on 2026-04-29.
Windows
Scam browser pop-ups claiming the computer is infected
Firefox was showing adware-style pop-ups that said the computer was infected and pushed a phone number to call. The technician blocked the sites sending the notifications, and the pop-ups stopped.
Killed once by someone from XL.net, on 2026-04-29.
Windows
Laptop powers on with no display until power is drained
The laptop had no display. The issue was resolved by draining the power with a 15-second power-button hold, then powering it back on.
- Windows
Killed once by someone from XL.net, on 2026-04-29.
Windows
VPN failure caused by an outdated NetExtender install
The VPN issue was traced to an outdated NetExtender app. The outdated copy was removed and the newer version was installed, which resolved the issue.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-04-29.
Windows
Laptop display issue with the lid closed
The laptop screen was not displaying correctly in the closed-lid setup. Adjusting the monitor settings fixed the display.
- Windows
Killed once by someone from XL.net, on 2026-04-28.
Windows
VPN connection failed because the SSL certificate on the firewall expired
VPN access failed because the public-facing SSL certificate on the firewall had expired. Installing the replacement SSL certificate resolved the connection issue and the user was able to connect again.
- Windows
Killed once by someone from XL.net, on 2026-04-28.
Windows
One monitor lost expected resolution options and the display layout changed
One monitor was not showing all expected resolution choices, and the primary monitor/numbering had changed. The technician restarted the dock and the computer, then corrected the screen resolution and monitor arrangement so all displays were working normally.
- Windows
Killed once by someone from XL.net, on 2026-04-27.
Windows
Duet Display installer was blocked by antivirus
Duet Display would not install because antivirus protection blocked the app. The issue was resolved by allowing the application to be installed.
- Windows
Killed once by someone from XL.net, on 2026-04-27.
Windows
Out of disk space when saving or downloading files
The workstation could not save the needed files because the local disk was nearly full. After cleanup, an unused local user profile was removed and about 30 GB of space was freed, which resolved the issue.
- Windows
Killed once by someone from XL.net, on 2026-04-24.
Windows
Website only allows partial batch downloads of documents
Only some documents downloaded when several were requested from the website at once. The workaround was to download the files individually instead of as a batch.
Killed once by someone from XL.net, on 2026-04-23.
Windows
Printer could not send documents to email until a printer setting was changed
Documents could not be sent to email from the printer workflow. A printer setting was modified and the issue was reported as resolved after testing.
- Windows
Killed once by someone from XL.net, on 2026-04-23.
Windows
VPN sign-in blocked by locked account
The user could not sign into the VPN because the sign-in flow reported that the account was locked. The technician used the unlock action on the account and asked the user to try connecting again.
Killed once by someone from XL.net, on 2026-04-22.
Windows
AVD sign-in issue caused by outdated Remote Desktop app
The user could not log in to AVD. The outdated Remote Desktop app was replaced with the Windows app, and the Windows app was pinned to the taskbar.
- Windows
Killed once by someone from XL.net, on 2026-04-22.
Windows
Microsoft Photos error dialog when opening image files
Opening image files in Microsoft Photos showed a consistent error dialog. The technician reinstalled Microsoft Photos, then tested sample images and confirmed they opened without the error.
Killed once by someone from XL.net, on 2026-04-21.
Windows
HEIC screenshots would not open until HEVC Video Extensions were installed
HEIC screenshot images could not be opened or printed. Installing HEVC Video Extensions on the device resolved the issue.
Killed once by someone from XL.net, on 2026-04-20.
Windows
Teams freezes the computer when joining meetings
Joining a Teams meeting was freezing the whole computer and forcing a restart. The technician checked crash logs, reinstalled Teams, updated the graphics driver, rebooted the PC, and ran a Windows file scan; a test call then worked normally.
- Windows
Killed once by someone from XL.net, on 2026-04-20.
Windows
Website would not load until DNS servers were changed
The website would not open on the affected Windows computers. Changing the DNS servers to 8.8.8.8 and 8.8.4.4 restored access, and the site loaded normally afterward.
- Windows
Killed once by someone from XL.net, on 2026-04-17.
Windows
Printer stopped printing after being disconnected and moved
The printer would no longer print from the computer after it was disconnected during a move. The printer was successfully set up again on the machine.
Killed once by someone from XL.net, on 2026-04-16.
Windows
USB file copy blocked by BitLocker policy
Copying files to a USB drive was blocked by a BitLocker-related policy. The technician modified the policy and then had the requestor retest; the issue was reported resolved.
- Windows
Killed once by someone from XL.net, on 2026-04-16.
Windows
VPN sign-in failed because the domain password had expired
A remote VPN login problem was caused by an expired domain password. The password was reset, a new password was set, and VPN access was verified working normally again.
Killed 2 times by someone from XL.net, most recently on 2026-04-15.
Windows
Checks printer was using Bluetooth/wireless instead of USB
The checks printer needed to be connected by USB cord only. The technician switched it to USB-only and disabled the printer’s wireless features.
Killed once by someone from XL.net, on 2026-04-15.
Windows
Incorrect system time on the laptop
The laptop was showing the wrong system time. The technician adjusted the machine's time and the issue was reported as resolved.
Killed 2 times by someone from XL.net, most recently on 2026-04-15.
Windows
Shared copier/printer outage caused by a stuck print backend
Both copiers were unavailable. Restarting the stuck backend server restored printing.
- Windows
Killed once by someone from XL.net, on 2026-04-15.
Windows
Shared printer install blocked by Windows printer permissions
A shared printer could not be added on a Windows PC because printer permissions were restricting the install. The technician updated the device permissions, installed the printer from the shared server location, and confirmed it by printing a test page.
- Windows
Killed once by someone from XL.net, on 2026-04-14.
Windows
Tape backup job was changed to back up the full virtual machine
The tape backup was rebuilt so it backed up the whole virtual machine instead of individual shares, then it was scheduled and completed successfully. The run used two tapes and left one free tape.
Killed once by someone from XL.net, on 2026-04-13.
Windows
Outlook opened only in Safe Mode and showed a profile selection prompt
Outlook would not open normally. The correct profile was selected and the startup prompt to choose a profile was removed, which restored normal opening.
Killed once by someone from XL.net, on 2026-04-12.
Windows
Laptop powers on to a dark screen
The laptop powered on but showed a completely dark screen. The technician got it booted normally again and checked the logs, but there were no logs since yesterday so the cause could not be confirmed.
Killed once by someone from XL.net, on 2026-04-10.
Windows
Slow performance caused by two antivirus products running at once
The computer was slow because two antivirus products were active at the same time. Sophos Endpoint Protection was removed because it was not managed locally.
Killed once by someone from XL.net, on 2026-04-10.
Windows
Slideshow screensaver error on meeting-room computers
A meeting-room PC showed a slideshow screensaver error. The technician checked the screensaver settings, moved the slideshow images into the correct folder to match a working computer, and retested until the error stopped appearing.
- Windows
Killed once by someone from XL.net, on 2026-04-10.
Windows
Black screen caused by incorrect external display settings
The laptop showed a black screen. The technician fixed the display issue by changing the monitor resolution and matching the monitor layout to the physical setup.
- Windows
Killed once by someone from XL.net, on 2026-04-09.
Windows
Network printer was not discovered automatically
Windows did not find the network printer in Add a Printer or Scanner. The printer was added manually by IP address, then a test page was printed to confirm it worked.
Killed once by someone from XL.net, on 2026-04-09.
Windows
SentinelOne blocked the ActivID ActivClient installer
ActivID ActivClient would not install because SentinelOne was blocking the installer. An exclusion was added for the installer, the software was installed, and the computer was rebooted to finish the install.
Killed once by someone from XL.net, on 2026-04-09.
Windows
Desk phone shows a red X and will not place calls
The phone displayed a red X and was not working. A reset was performed by removing power, holding 1+3+5, then powering it back on; after that the phone showed the correct date/time and could place outbound calls.
Killed once by someone from XL.net, on 2026-04-08.
Windows
Foot pedal would not stay connected until both computers were rebooted
The foot pedal was disconnected and would not connect properly. Rebooting both computers and reconnecting the pedal restored the connection, and the pedal was tested as working.
- Windows
Killed once by someone from XL.net, on 2026-04-07.
Windows
VPN verify error cleared by syncing the computer time
After a power outage, the computer could not reconnect to VPN and showed a repeated "verify error" / reconnect loop. Syncing the computer to the correct time resolved the issue and VPN connected successfully.
Killed 2 times by someone from XL.net, most recently on 2026-04-07.
Windows
INACCESSIBLE_BOOT_DEVICE at OEM logo during boot
The PC booted only to the OEM logo and then stopped with an INACCESSIBLE_BOOT_DEVICE stop code, with no advanced options or recovery environment available. It was sent for on-site warranty repair and was later reported working properly.
Killed once by someone from XL.net, on 2026-04-07.
Windows
Low disk space from old local profiles
The computer was reporting that it was out of memory because the system drive was critically low on free space. Older local profiles were removed, which freed about 60 GB.
Killed once by someone from XL.net, on 2026-04-07.
Windows
System crashes shortly after startup with Smartcard driver errors
A Windows machine was crashing after about five minutes of use and forcing a shutdown. The technician found Smartcard driver errors, ran the latest Windows and driver updates, and corrected system file errors; after reboot, the machine had not crashed again.
- Windows
Killed once by someone from XL.net, on 2026-04-06.
Windows
Plotter returns "printer is not responding" and its web interface could not be reached
Print jobs to the plotter failed with a printer-not-responding message. The technician identified a connection issue as the likely root cause, said it was already fixed, and noted the change may take time to propagate before printing works again.
Killed once by someone from XL.net, on 2026-04-06.
Windows
SolidWorks license issue resolved by reactivating licenses
SolidWorks licensing was failing. The technician reactivated the licenses in SolidWorks SolidNetwork License Manager 2023.
Killed once by someone from XL.net, on 2026-04-06.
Windows
Second monitor stopped displaying after an unexpected shutdown
The second monitor was not displaying after a power outage caused an unexpected shutdown. Rebooting the workstation and fixing the monitor cables restored the display.
- Windows
Killed once by someone from XL.net, on 2026-04-03.
Windows
Sage 300 stopped opening after a crash
The application crashed and then would not open. The application was relocated, Sage 300 started successfully, and a shortcut was pinned to the Taskbar.
Killed once by someone from XL.net, on 2026-04-03.
Windows
Remote Desktop access was disabled on the target machine
Remote connection to the new PC was failing. The technician enabled remote access on the target machine, and the user later confirmed they could connect.
Killed once by someone from XL.net, on 2026-04-03.
Windows
Built-in laptop camera showed black video or would not open in calls
The laptop camera showed a black image or would not open during video calls. The technician checked camera settings and driver updates, then uninstalled and reinstalled the camera driver and rebooted; the camera worked normally afterward.
- Windows
Killed once by someone from XL.net, on 2026-04-02.
Windows
Printer scan contact was missing from the address book because it was in the wrong group
The email contact needed for scan-to-email was not showing up in the printer address book. The contact was moved into the correct group and then added to the printer address book so it could be found in the right place.
Killed once by someone from XL.net, on 2026-04-02.
Windows
Cached credentials broke access to mapped drives and Microsoft Access
The user was connected to VPN but could not open Microsoft Access or reach the U: drive. The issue was resolved by removing old cached credential entries and remapping the drives, then confirming Access worked.
Killed once by someone from XL.net, on 2026-04-02.
Windows
Slow cloud-session response with high ping; user was moved to a newer laptop
The laptop felt extremely slow because the cloud session had high ping, causing long delays after link clicks. Drivers were updated, Dell Optimizer was removed, power settings were adjusted, and the user was moved to a newer laptop; the new laptop connected successfully and performed better.
Killed once by someone from XL.net, on 2026-04-02.
Windows
VPN would not connect after an unstable network connection
The VPN connection failed because the laptop had an unstable network connection. The issue was resolved by rebooting the laptop and refreshing the network connection.
- Windows
Killed once by someone from XL.net, on 2026-04-02.
Windows
S-Net call transfers did not ring after an update
S-Net was updated to version 7.6 on the affected computer, but transferred calls still did not ring. Updating the other S-Net client used in the transfer test resolved the problem and transfers worked as expected.
- Windows
Killed once by someone from XL.net, on 2026-04-01.
Windows
Remote connection failed because the shortcut was missing RD Gateway information
The computer could not connect remotely from home because the shortcut did not include the RD Gateway settings it needed. The shortcut was updated and the connection issue was resolved.
Killed once by someone from XL.net, on 2026-04-01.
Windows
Workstation disk space cleanup
Additional cleanup was performed on the Windows workstation, which increased free space to 39 GB. Large files in the Downloads folder were identified as remaining space usage.
Killed once by someone from XL.net, on 2026-04-01.
Windows
SSO app assignment group missing the user
The external app connection could not be used because the group assigned for SSO did not include the user. The user was added to the correct group and the app assignment was updated to use that group.
Killed once by someone from XL.net, on 2026-03-31.
Windows
Apps crash after corrupted files are detected on the machine
Apps were crashing and one app had to be launched multiple times. A scan found corrupted files and the system was repaired, but the restart was deferred because files were still open on the desktop.
Killed once by someone from XL.net, on 2026-03-25.
Windows
Brother HL-3700DW print jobs kept spinning until the printer was reinstalled
Printing was stuck spinning and documents would not come out. The old printer entries were removed, the Brother HL-3700DW was reinstalled with Brother's official driver package, and the printer was set as default after a successful test print.
Killed once by someone from XL.net, on 2026-03-25.
Windows
USB mass storage was blocked by a computer-based policy exclusion list
Specific computers were still restricted from using USB mass storage because the policy exclusions were out of date. The technician added the current PCs to the exclusion list, removed the old PCs, and forced a policy refresh; a reboot may still be needed.
- Windows
Killed once by someone from XL.net, on 2026-03-25.
Windows
File-too-long error when adding drawings to a CAD project
A CAD project hit a file-too-long error while drawings were being added. The issue was resolved by shortening the path through renaming the parent folders.
- Windows
Killed once by someone from XL.net, on 2026-03-25.
Windows
RemotePC sign-in prompts and connection failures
RemotePC connections were failing with repeated sign-in prompts and an "already logged in" message. The RemotePC service was restarted on the affected servers and the user was asked to try again.
Killed once by someone from XL.net, on 2026-03-25.
Windows
Frozen remote desktop session on a virtual machine
The computer appeared frozen in a remote desktop session: the mouse moved but nothing else responded. The technician rebooted the virtual machine, replaced the old Remote Desktop app with Windows App, and reconnected; after startup programs loaded, the system ran normally and programs opened without issues.
Killed once by someone from XL.net, on 2026-03-24.
Windows
Computer access restored with recovery key
The user could not get into the computer until the key from the secure link was used. Support had the user try the key, confirmed they could access the computer, and then closed the ticket.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-03-24.
Windows
Intermittent BitLocker startup prompt on laptop
Vendor support changed the laptop's local BitLocker group policy and then tested multiple restarts. The startup prompt no longer appeared during those checks.
Killed once by someone from XL.net, on 2026-03-23.
Windows
Printer redirection in AVD was missing until the laptop's printer stack was refreshed
The HP SmartTank 5101 would not redirect into AVD. The full driver package was installed on the physical laptop, old printers were removed, both the laptop and AVD were rebooted, and the redirected printer was verified as working.
Killed once by someone from XL.net, on 2026-03-19.
Windows
Sync and download problems caused by low storage space
The computer showed sync/download problems where files and folders appeared downloaded on the machine but other team members could not access or see them, and some folders lagged for days. The issue was resolved by clearing temporary files to free up storage space.
Killed once by someone from XL.net, on 2026-03-18.
Windows
Java file opens as an unknown blank file and prompts for Open With
Windows was treating the affected Java-linked file as an unrecognized white blank file instead of launching Java. The file association was repaired by pointing it to javaws in the installed Java 8 bin folder, and the app opened normally.
- Windows
Killed once by someone from XL.net, on 2026-03-18.
Windows
Illustrator crashes traced to the NVIDIA driver; driver updated
The laptop was crashing after a crash report in Event Viewer pointed to the NVIDIA driver. The newer NVIDIA driver was downloaded and installed, and testing showed programs opened and an Illustrator file could be saved without crashing.
Killed once by someone from XL.net, on 2026-03-17.
Windows
Computer was offline because it was on guest Wi‑Fi and an inactive Ethernet wall port
The machine had no working internet after the move. The Ethernet cable was moved to an active wall port, the computer was connected to the main Wi‑Fi, and internet access was restored; dock firmware and Type‑C USB firmware were also updated and monitor settings were checked.
- Windows 11 25H2
Killed once by someone from XL.net, on 2026-03-17.
Windows
Remote desktop access returned after restarting the physical machine
The user could not access remote desktop. After restarting the physical machine, they were able to open remote desktop and log into the virtual desktop again.
Killed once by someone from XL.net, on 2026-03-16.
Windows
No internet access from a Windows machine until the home modem/router was restarted
The machine could join the home wireless network but could not reach websites or applications, and it showed offline in remote monitoring. Restarting the home modem/router restored connectivity.
Killed once by someone from XL.net, on 2026-03-16.
Windows
Laptop will not wake from sleep
The laptop would go to sleep and could not be brought back on. The technician disabled sleep and hibernation, then installed Windows and firmware updates; the issue was marked resolved.
Killed once by someone from XL.net, on 2026-03-16.
Windows
Unable to connect to and print on the Xerox office printer
The machine could not connect to the office printer and print. Technicians connected to the machine and installed the Xerox office printer.
Killed once by someone from XL.net, on 2026-03-16.
Windows
Remote Desktop app missing
The remote desktop app was missing from the computer. The technician fixed it by reinstalling the Windows app.
- Windows
Killed once by someone from XL.net, on 2026-03-16.
Windows
Slow application performance on a virtual machine; restart performed
Applications were reported as slow, and the technician restarted the virtual machine. No deeper cause or additional repair was recorded.
Killed once by someone from XL.net, on 2026-03-14.
Windows
Monitor not getting a signal until power connections were reseated
The external monitor showed no signal. Reseating the laptop and monitor power connections restored the display.
Killed once by someone from XL.net, on 2026-03-13.
Windows
Desktop would not power on and the monitor display needed correction
The computer was reported as not powering on when first checked, and the monitor display was also corrected. The technician powered it on successfully and restored the display.
- Windows
Killed once by someone from XL.net, on 2026-03-12.
Windows
Second monitor was not detected because the monitor was on the wrong input
The external display was not coming up as a second monitor, and Windows Detect did not find it. The monitor was switched to HDMI, then the monitor order was configured so both screens worked correctly, including with the laptop lid closed.
Killed once by someone from XL.net, on 2026-03-11.
Windows
SentinelOne and DNSfilter were missing after Autopilot
A newly set up Windows computer finished Autopilot without SentinelOne or DNSfilter installed. The technician reported that the machine now has both installed; the likely blocker was a legacy script that installed a conflicting antivirus and stopped the download.
Killed once by someone from XL.net, on 2026-03-11.
Windows
Logon pop-up: "unknown software exception"
A Windows logon pop-up showed "unknown software exception" every time the session started. The machine was rebooted and the program associated with the error was removed.
Killed once by someone from XL.net, on 2026-03-11.
Windows
Domain trust failed on sign-in
A domain-joined workstation showed "the trust relationship between this workstation and the domain failed" during sign-in. The issue was cleared by restarting the Active Directory/domain controller side and sign-in was confirmed working again.
Killed once by someone from XL.net, on 2026-03-11.
Windows
Mouse pointer issue caused by weak mouse batteries
The mouse pointer issue was resolved by replacing the mouse batteries.
Killed once by someone from XL.net, on 2026-03-10.
Windows
SolidWorks Toolbox error caused by incorrect GTOL.SYSM path
SolidWorks Toolbox was failing because the symbol library file was pointed to the wrong location. The path was corrected so GTOL.SYSM could be found, and the issue was resolved.
- Windows
Killed once by someone from XL.net, on 2026-03-09.
Windows
Outlook on the PC would not accept the work account
The user could sign into the account on a phone but not in Outlook on the PC. Reauthenticated the Microsoft 365 work account on the machine, corrected the default email address in Outlook, and confirmed send/receive worked.
- Windows
Killed once by someone from XL.net, on 2026-03-08.
Windows
SharePoint folder access was already in place
The user reported trouble reaching older invoice files in a SharePoint folder. Access was confirmed with the user and the needed file was located, so no permission change was needed.
Killed once by someone from XL.net, on 2026-03-06.
Windows
Microsoft Teams shows virtual desktop optimization warning and gets disconnected
Microsoft Teams was kicking the user out and showing the warning "Teams is not optimized for a virtual desktop; you might have issues with audio and video." The technician fixed it by uninstalling and reinstalling Teams on the local machine.
- Windows
Killed once by someone from XL.net, on 2026-03-05.
Windows
Microsoft Teams was reinstalled and the Windows App was installed
Microsoft Teams was reinstalled and the Windows App was installed on the computer. The technician verified that both applications were working properly.
Killed once by someone from XL.net, on 2026-03-05.
Windows
Printer installed but scanning needed the Scan app workaround
The printer/scanner setup installed, but scanning did not have a usable vendor scanner driver. The technician installed the Scan application as a workaround and added its shortcut to the taskbar.
- Windows
Killed once by someone from XL.net, on 2026-03-04.
Windows
Administrator approval was needed for Bing Webmaster Tools sign-in
The service account could not sign in to Bing Webmaster Tools until an administrator account approved the app permissions. After the permissions were approved, sign-in worked.
- Windows
Killed once by someone from XL.net, on 2026-03-04.
Windows
Failed Windows updates cleared by reboot
Two servers had multiple failed Windows update installs and had not been rebooted for months. A maintenance reboot was performed and both came back online; patch verification continued afterward.
Killed once by someone from XL.net, on 2026-03-04.
Windows
Intermittent microphone volume issue in Teams
Microphone volume problems were reported on a Windows computer. The technician tested the microphone through Teams during the call and it was working correctly at that time.
- Windows
Killed once by someone from XL.net, on 2026-03-04.
Windows
Corrupted user profile prevented remote desktop sign-in
The remote desktop sign-in screen was flickering off and on and the cursor kept spinning. The issue was resolved by creating a new user profile.
- Windows
Killed once by someone from XL.net, on 2026-03-03.
Windows
Docked system external monitor not working until display mode was changed
A replaced monitor was still not working on a docked Windows computer. The docking station was restarted and the Windows display setting was changed to Extend, after which both monitors worked normally.
Killed 2 times by someone from XL.net, most recently on 2026-03-03.
Windows
Excel workbook would not save until the original source link was removed
The Excel spreadsheet could not be saved and AutoSave was not available. The technician resolved the issue by unlinking the file from its original source.
Killed once by someone from XL.net, on 2026-03-03.
Windows
Locked session blocked report printing
Users got an error when trying to print reports, and the reports were locked out for everyone. The issue was fixed by deleting the locked session with vendor support.
- Windows
Killed once by someone from XL.net, on 2026-02-25.
Windows
RemotePC reconnect closed open apps after host lock
On a Windows machine accessed through RemotePC, the open apps were closing when the host locked and the session was reconnected. The technician changed the power settings so the machine never automatically sleeps and set the RemotePC host to follow the machine's power settings.
- Windows
Killed once by someone from XL.net, on 2026-02-24.
Windows
Corrupted user profile caused screen blinking and brief blackouts
The screen blinked every few seconds and briefly went black. Pending updates were installed first, but the issue stayed until a new user profile was created.
- Windows
Killed once by someone from XL.net, on 2026-02-24.
Windows
Unexpected shutdown during a remote session
The PC suddenly shut down while it was being used remotely, and a file-transfer interruption message was seen. The technician checked for malware and Event Viewer issues, installed HP and Windows updates, ran a full disk cleanup, and System File Checker repaired some system files.
- Windows
Killed once by someone from XL.net, on 2026-02-22.
Windows
Dock power reset restored monitors and camera
External monitors and the external camera stopped working through the dock. Power-cycling the dock restored both devices, although the dock power light stayed orange afterward.
Killed once by someone from XL.net, on 2026-02-19.
Windows
Mouse stuck on one screen with dual monitors
The mouse would not move between two monitors. The monitor order and default monitor settings were changed, and the pointer then moved normally across both screens.
Killed once by someone from XL.net, on 2026-02-13.
Windows
New laptop setup could not be completed during Autopilot enrollment
A new laptop showed 'Setup could not be completed. Please try again or contact <domain>' during initial setup. The technician completed setup by configuring sign-in through SSO and Office 365.
Killed once by someone from XL.net, on 2026-02-12.
Windows
Windows taskbar disappeared and the cursor stayed as a blue spinning circle
The desktop taskbar was missing and the pointer kept showing a blue spinning circle. Restarting the PC cleared the stuck state and resolved the issue.
- Windows
Killed once by someone from XL.net, on 2026-02-11.
Windows
Adobe Acrobat Pro error opening; Adobe and Chrome were reinstalled
Adobe Acrobat Pro was reported to error when opening. The technician uninstalled Adobe and Chrome, then reinstalled both, and the apps were reported working afterward.
Killed once by someone from XL.net, on 2026-02-10.
Windows
SSL certificate renewal stuck in validation
The SSL certificate renewal did not complete because it stayed in validation. A new CSR was submitted, a replacement certificate was issued, and the renewed certificate was installed on the server.
Killed once by someone from XL.net, on 2026-02-10.
Windows
Computer freezes and restarts unexpectedly
The computer was reported freezing and restarting on its own. The technician repaired system files, ran pending updates, and followed up while the scan and update were still finishing in the background.
Killed once by someone from XL.net, on 2026-02-10.
Windows
Windows PC stuck in a reboot loop until a power reset
A shop-floor computer was stuck in a reboot loop and would not get past the boot screen. A power reset was performed and the machine booted properly afterward.
Killed once by someone from XL.net, on 2026-02-09.
Windows
Chrome crashes and runs out of memory; Desktop Window Manager crash found in logs
Chrome was crashing after a few tabs and showing an out-of-memory problem. The technician found Desktop Window Manager crashes in the event logs, reinstalled the graphics driver, updated Chrome, disabled hardware acceleration, rebooted, and could not recreate the issue at the end of testing.
Killed once by someone from XL.net, on 2026-02-09.
Windows
Outdated remote desktop app needed update
The remote desktop app was out of date and was updated using local admin credentials. That resolved the problem reported with updating AVD.
- Windows
Killed once by someone from XL.net, on 2026-02-09.
Windows
Laptop stopped printing to an MFC printer
The laptop could no longer print to the printer after it had worked earlier. The printer was reinstalled on the laptop using the official drivers, and multiple test documents printed successfully.
- Windows
Killed once by someone from XL.net, on 2026-02-05.
Windows
No sound on the computer; audio drivers were reinstalled
The machine had no sound. The technician fixed it by reinstalling the audio drivers.
Killed once by someone from XL.net, on 2026-02-05.
Windows
Revit video driver error with slow program loading
A video driver error in Revit was associated with slow response and programs failing to load completely. The drivers were updated and the issue later improved.
Killed once by someone from XL.net, on 2026-02-05.
Windows
Surface drops off the network after about an hour
The Surface had many pending Windows, driver, and firmware updates, and its Wi‑Fi profile was not set to connect automatically. Those updates were applied and Connect Automatically was enabled, after which the laptop was reported working as expected and staying connected.
Killed once by someone from XL.net, on 2026-02-05.
Windows
DICOM Viewer access restored on the virtual machine
The user could no longer access DICOM Viewer. The technician installed DICOM Viewer on the virtual machine and set up Windows App on the laptop to connect to that virtual machine instead of the old Remote Desktop app.
Killed once by someone from XL.net, on 2026-02-05.
Windows
Personal Windows laptop lost internet access after mitigation
The laptop had no internet access because it was disconnected during mitigation tied to the recent compromise. Kaseya and S1 were removed from the machine, and internet access was confirmed restored afterward.
- Windows
Killed once by someone from XL.net, on 2026-02-04.
Windows
Black screen and occasional freeze on a laptop during video calls
The laptop would intermittently go to a fully black screen and sometimes freeze, often during video conferences. The technician updated the video driver and installed other pending driver updates, then had the machine reboot after updates finished; this was reported as the fix.
Killed once by someone from XL.net, on 2026-02-03.
Windows
Failed to connect to a network printer
A network printer connection showed a 'failed' message. The printer was added to the machine and confirmed working.
- Windows
Killed once by someone from XL.net, on 2026-02-03.
Windows
Fake support alert shown in Firefox
A malicious website opened in Firefox and displayed a fake support alert telling the user to call a number. The site was closed and checked; it had not downloaded anything or changed Firefox settings.
Killed once by someone from XL.net, on 2026-02-02.
Windows
VPN access blocked by firewall geofencing policy
VPN sign-in failed with a "server is down" message because the firewall geofencing policy blocked the user's location. An exclusion was added, the VPN was retested successfully, and the change was later reverted when it was no longer needed.
Killed once by someone from XL.net, on 2026-02-02.
Windows
Loud fan noise with normal resource use and thermals
The computer was making an unusual loud fan noise. Technician checked resource usage and CPU, RAM, and SSD thermals, found no issue, and cleared about 50 GB from the C: drive to reduce possible processing stress.
- Windows
Killed once by someone from XL.net, on 2026-01-30.
Windows
Windows Defender-style lock screen with call-back number
Windows Defender was showing a lockout-style message telling the user the computer was locked down and to call a number. The technician removed malware instances from the PC and marked the issue resolved.
Killed once by someone from XL.net, on 2026-01-30.
Windows
HP OfficeJet Pro 8020 printer would not print until the port was corrected and the printer was reinstalled
The HP OfficeJet Pro 8020 was already installed but would not print. Changing the printer from a WSD port to the printer IP made a test page print, and after removing the duplicate/error entries the printer was uninstalled and reinstalled and then worked.
Killed once by someone from XL.net, on 2026-01-28.
Windows
IP address conflict kept the host unreachable over RDP/VPN
The host could not be reached over RDP while on the VPN because it was using an IP address that was also being seen as a printer. The IP was changed to the reserved address and remote access came back.
Killed once by someone from XL.net, on 2026-01-28.
Windows
Office apps would not sign into the shared conference-room computer
The shared Windows computer had an Office sign-in problem. The technician signed into Office successfully with the needed account, then signed it out again so the machine was left ready for the next user; they also noted that choosing "No, this app only" helps avoid the sign-in error when switching accounts on a shared device.
- Windows
Killed once by someone from XL.net, on 2026-01-27.
Windows
CargoWise install failed
CargoWise was not installed correctly. The technician installed CargoWise and confirmed it was working without errors.
Killed once by someone from XL.net, on 2026-01-27.
Windows
Downloaded documents would not open in the cloud desktop session
The user reported that downloaded documents were visible in the Downloads folder but would no longer open, and the automatic open-after-download behavior had stopped. The virtual desktop was rebooted, and the user was asked to test again; the ticket was then closed after confirmation.
- Windows
Killed once by someone from XL.net, on 2026-01-27.
Windows
Printer would not print until the driver was reinstalled
Printing to the printer was failing because the old access method was inaccessible. The technician installed the printer driver and set the printer as the default printer, and printing worked afterward.
- Windows
Killed once by someone from XL.net, on 2026-01-26.
Windows
Windows computer slow with Excel lag
The computer was reported as extremely slow, with Excel showing major delays. The technician ran system repair and cleanup actions, updated Windows and firmware, repaired Office, disabled background apps, cleared browser data, and removed unwanted applications, then asked the user to check performance and report back.
- Windows
Killed once by someone from XL.net, on 2026-01-26.
Windows
Argus Enterprise was missing after the weekend upgrade and had to be reinstalled
Argus Enterprise was no longer on the computer after the weekend upgrade. The technician got the updated Argus Enterprise 15.0 installer, installed the program, and confirmed it could be signed into and used.
Killed once by someone from XL.net, on 2026-01-26.
Windows
Notes app and data were restored
The Notes app had an issue and the technician restored the app and its data. No root cause or command line was recorded in the ticket.
- Windows
Killed once by someone from XL.net, on 2026-01-26.
Windows
Chrome crash on a remote desktop blocked site access
Chrome on the remote desktop crashed and became unresponsive, and the site reported that it was not secured. Restarting the virtual desktop cleared the problem and the site opened again.
Killed once by someone from XL.net, on 2026-01-26.
Windows
I: mapped drive was missing on a laptop
The I: drive was no longer visible or accessible on the laptop. It was mapped again from the available drive information and access was confirmed.
Killed once by someone from XL.net, on 2026-01-26.
Windows
ZIP files had the wrong or missing default app association
The default app association for ZIP files was removed or reset. The technician reset the file association and noted that a reboot was required before checking again.
- Windows
Killed once by someone from XL.net, on 2026-01-23.
Windows
Deleted folder restored to a shared path
A folder deleted from a shared path was recovered and placed in a folder named Restored at the requested location.
- Windows
Killed once by someone from XL.net, on 2026-01-23.
Windows
Print queue was stuck and the printer had to be reinstalled by IP
The printer would not print until the print queue was cleared and the printer was removed and reinstalled using its IP address. Printing was then tested and confirmed to work.
Killed once by someone from XL.net, on 2026-01-22.
Windows
VPN sign-in failed until the synced server password was corrected
VPN sign-in was failing. The server login password was corrected on the domain controller, after which VPN access worked; network drives and Office sign-in were also checked.
Killed once by someone from XL.net, on 2026-01-21.
Windows
Printer selected in Windows but jobs never reached the device
The printer could be selected, but print jobs were not reaching it. The printer was reinstalled using a TCP/IP port and a test print was confirmed to work.
Killed once by someone from XL.net, on 2026-01-21.
Windows
HP M110w printer repeatedly goes offline and shows the driver as missing
The printer kept going offline and Windows reported that the driver was not installed. It was reinstalled over USB with the official HP driver package, and test pages printed successfully before and after a reboot.
Killed once by someone from XL.net, on 2026-01-21.
Windows
PowerPoint slide text box font size kept reverting to 11 pt
Two text boxes on a slide did not match: the added text kept changing back to 11 pt instead of staying at 10.5 pt. The technician matched the formatting between the boxes and made minor adjustments so both stayed at 10.5 pt and the text fit properly.
Killed once by someone from XL.net, on 2026-01-21.
Windows
Network printer failed after IP change
A network printer stopped working. The printer IP was restored to its original address and the printer was reinstalled on the machine, and it worked.
Killed once by someone from XL.net, on 2026-01-20.
Windows
Remote Desktop disconnected repeatedly because of unstable network connectivity
Remote Desktop sessions were dropping and could not reconnect. Network testing showed periodic ping spikes and packet loss; restarting the modem stabilized the connection and removed the packet loss.
Killed once by someone from XL.net, on 2026-01-20.
Windows
Zoom meeting freeze followed by system slowdown
The computer froze near the end of a Zoom call and then became very slow. Logs showed a memory leak around the meeting start; scans repaired corrupted files, hardware drivers were updated, and the machine was rebooted and then ran stably.
- Windows
Killed once by someone from XL.net, on 2026-01-17.
Windows
Shared printer stopped working after the print server was decommissioned
Old shared printer instances no longer worked because they were installed from a print server that had been decommissioned. The old instances were removed and the printers were reinstalled as standard network printers, then both printed successfully.
- Windows
Killed once by someone from XL.net, on 2026-01-16.
Windows
Permission error when saving emails from a folder
Saving some emails failed with a permission error. The technician found the issue was missing access to the folder the emails were pulled from, added the user to that folder, and confirmed the permission errors stopped.
- Windows
Killed once by someone from XL.net, on 2026-01-15.
Windows
Phone system needed a firewall rule updated to include an additional IP
The phone system stopped working even though internet access was still up. The firewall rule was updated to include another IP address, and the customer was asked to test the phone system afterward; the ticket does not record the test result.
Killed once by someone from XL.net, on 2026-01-14.
Windows
Restart and shut down failed until the user profile was rebuilt
The laptop would not restart or shut down through the normal power options, and forced shutdown was also troublesome. The old domain user profile was backed up, removed, and recreated; user data was restored and the power features then worked correctly.
- Windows
Killed once by someone from XL.net, on 2026-01-14.
Windows
Camera blocked by a privacy cover in video calls
The camera would not turn on in Zoom and Teams, and the device reported that the camera was blocked or turned off by a switch or button. Windows updates and firmware updates were installed, and the built-in camera was found to have a lid cover/privacy shutter, after which the issue was resolved.
- Windows
Killed once by someone from XL.net, on 2026-01-14.
Windows
Network drives were unavailable and file opening was slow
Access to the network drives was restored on the laptop. That was the confirmed fix for the slow file-opening behavior tied to waiting on a connection.
Killed once by someone from XL.net, on 2026-01-14.
Windows
Xerox printer stopped printing because it was using a WSD port
A Xerox printer showed an error and then a blank queue on the workstation. The printer was reconnected over TCP/IP instead of WSD, and a test print confirmed it worked.
- Windows
Killed once by someone from XL.net, on 2026-01-13.
Windows
Chrome print destination was set to Save to PDF
Printing in Chrome opened a save/cancel screen instead of sending the job to a printer. The print destination was changed from Save to PDF to the printer, which restored printing.
- Windows
Killed once by someone from XL.net, on 2026-01-12.
Windows
AutoCAD 2020 reinstalled and activated
AutoCAD 2020 was reinstalled and activated. License activation was completed by signing in to the AutoCAD account, and the issue was confirmed resolved.
- Windows
Killed once by someone from XL.net, on 2026-01-12.
Windows
Slow internet only while connected to VPN
Internet speed slowed down at home only when connected to VPN, and returned to normal when VPN was disconnected. The technician disabled Receive Side Coalescing (RSC) on the Ethernet adapter, which resolved the issue.
Killed once by someone from XL.net, on 2026-01-12.
Windows
Virtual machine freezing and slowness after missing updates
The virtual machine was freezing and applications were slow even after rebooting. The technician installed the missing important updates and restarted the computer, which restored normal performance.
- Windows
Killed once by someone from XL.net, on 2026-01-12.
Windows
Printer showed Ready but did not print
A new printer was connected and showed Ready in Windows, but print jobs would not start or produce output. The printer was reinstalled and the problem was resolved.
Killed once by someone from XL.net, on 2026-01-09.
Windows
Touchpad and speakers stopped working on a laptop; BIOS/firmware and driver updates fixed it
The touchpad had stopped responding and the speakers had not worked on the laptop. The technician installed pending BIOS and firmware updates, reset the mouse driver, and updated the Realtek drivers to the latest version, which resolved both issues.
Killed once by someone from XL.net, on 2026-01-08.
Windows
Laptop would not power or connect through the docking station; the laptop was replaced and set up again
The laptop showed an insufficient power message when connected through the dock, and the dock light stayed yellow. The issue was treated as a likely hardware problem after testing with known working docking stations, and a new laptop was set up.
Killed once by someone from XL.net, on 2026-01-08.
Windows
Black screen on arrival; forced power-off and restart restored the display
The machine showed a black screen when it was brought into the office. Holding the power button for more than 10 seconds and then restarting restored the screen.
Killed once by someone from XL.net, on 2026-01-08.
Windows
Auto-lock did not trigger after inactivity
The affected account was not auto-locking after 5 minutes of inactivity. The auto-lock settings were updated and then verified by leaving the machine idle for 5 minutes until it locked.
- Windows
Killed once by someone from XL.net, on 2026-01-07.
Windows
VPN sign-in fails immediately with "login failed"
The VPN client returned "login failed" right after the password was entered. The connection was restored by confirming the credentials, moving the PC to a hotspot-only connection, starting the VPN, and approving the sign-in from the phone.
Killed once by someone from XL.net, on 2026-01-07.
Windows
Rhino 8 freezes when accessed
Rhino 8 was freezing when it was opened or accessed. The application update was completed, the laptop was restarted, and the freeze no longer reproduced.
Killed once by someone from XL.net, on 2026-01-07.
Windows
Teams sign-in failed until Microsoft Authenticator was reset on the new phone
A seasonal external user could not complete sign-in for Teams after moving to a new phone. Support reset Microsoft Authenticator and reconnected it on the new phone, and sign-in was confirmed to work normally.
Killed once by someone from XL.net, on 2026-01-06.
Windows
VPN login fails with 'login failed' after password entry
VPN sign-in was failing immediately after password entry with the prompt showing 'login failed'. The issue was traced to a certificate problem and was resolved by the escalations team.
- Windows
Killed once by someone from XL.net, on 2026-01-06.
Windows
Shared drive access restored after password reset and credential update
Access to the shared drive failed until the password was reset and the updated credentials were entered again on the server. After that, access was verified.
Killed 2 times by someone from XL.net, most recently on 2026-01-05.
Windows
No audio because system volume was muted and set to 0
The computer had no sound because the main volume was set to 0 and mute was enabled. The technician turned sound back on and raised the volume, and audio worked again.
Killed once by someone from XL.net, on 2026-01-05.
Windows
Excel prompts for activation because a non-licensed Office account is signed in
Excel was reporting that it needed to be activated. The fix was to remove the secondary Office account that did not have a valid license so only the licensed account remained signed in.
Killed once by someone from XL.net, on 2026-01-05.
Windows
Docked external display not detected
The laptop's external display was not being detected when connected through the dock. The issue was resolved after a BIOS update on the laptop.
- Windows
Killed once by someone from XL.net, on 2026-01-05.
Windows
Missing printer mapping on a Windows computer
The needed printer was missing from the computer's printer setup, so printing did not work. The technician resolved it by mapping the printer using its IP address.
Killed once by someone from XL.net, on 2026-01-05.
Windows
Recurring printer notification caused by extra installed printers
A Windows laptop kept showing a printer notification. The technician removed all printers except PDF/application printers from the local laptop and the remote machine, rebooted, and the notification stopped appearing.
- Windows
Killed once by someone from XL.net, on 2026-01-02.
Windows
Outlook crashes when printing an email
Outlook was crashing and prompting for Safe Mode after an email print attempt. The printer was reinstalled on a TCP/IP port, updated to the latest Windows 11 print driver, and printing from Outlook on the virtual desktop was confirmed working.
Killed once by someone from XL.net, on 2025-12-31.
Windows
Outlook desktop profile issue prevented mailbox folders from loading
Mailbox folders were not listed in Outlook, so the expected mail could not be accessed. The Outlook desktop profile issue was fixed and verified by confirming new email loaded and the mailbox folders were available again.
Killed once by someone from XL.net, on 2025-12-30.
Windows
Browser sites returned "page can't be found" because of DNS
Both browsers failed to open sites and showed "page can't be found". The issue was identified as DNS-related and was resolved by restarting the machine.
- Windows
Killed once by someone from XL.net, on 2025-12-30.
Windows
Microphone was muted by the keyboard mute key
Microphone input was reported as not working. The keyboard Microphone Mute key was turned off, then a microphone test in Windows Settings passed.
- Windows
Killed once by someone from XL.net, on 2025-12-29.
Windows
Monday workspaces were not visible until all workspaces were browsed
The user could not see all of the Monday workspaces they had access to. The issue was resolved by browsing all workspaces so the missing workspaces became visible.
Killed once by someone from XL.net, on 2025-12-24.
Windows
Repeated Windows feature update restart prompt caused by low disk space
The computer kept showing a Windows feature update restart prompt because the update was failing due to low disk space. Disk space was freed up so the update could continue after the download completed.
- Windows
Killed once by someone from XL.net, on 2025-12-24.
Windows
USB drives were corrupted and would not encrypt with BitLocker
A set of USB drives would not stay encrypted with BitLocker because the drives themselves were corrupted. The issue was confirmed by encrypting a different USB drive successfully.
Killed once by someone from XL.net, on 2025-12-23.
Windows
Remote Desktop administrator error caused by a missing taskbar icon
The user saw an error telling them to check with the administrator when opening Remote Desktop. The issue was resolved by pinning the Remote Desktop icon back to the taskbar.
- Windows
Killed once by someone from XL.net, on 2025-12-22.
Windows
Temporary Windows profile loaded instead of the normal user profile
The computer signed in to a temporary profile, which made the taskbar and other programs stop working. The technician removed the temporary profile so the correct profile could be used again.
Killed once by someone from XL.net, on 2025-12-20.
Windows
Egnyte sync issue prevented access to a PDF file until the computer was restarted
The Egnyte app was not syncing correctly, and after the computer was restarted the PDF file could be accessed again.
- Windows
Killed once by someone from XL.net, on 2025-12-20.
Windows
Browser bookmarks or websites fail with "can't be found" until browser data is cleared
The browser could not open bookmarks or some websites and showed that the page "can't be found". Clearing the browser data, relaunching the browser, and retesting restored normal loading; Bitwarden was not the cause.
- Windows
Killed once by someone from XL.net, on 2025-12-19.
Windows
Mapped S drive inaccessible after password expiry
The user could not access the mapped S drive because the login password had expired. Support reset the login password and remapped the S drive, then confirmed Outlook, Teams, and OneDrive were connected.
Killed once by someone from XL.net, on 2025-12-17.
Windows
Excel formatting changes were not being retained because the file was a .csv
Excel was opening a comma-separated values (.csv) file, so formatting changes were not being preserved. The file was saved as an Excel workbook (.xlsx) and the formatting changes then saved correctly.
- Windows
Killed once by someone from XL.net, on 2025-12-15.
Windows
Dock fan failure prevents boot
The computer stopped at the boot menu with a dock fan failure message and would not boot automatically into Windows. A replacement docking station was sent and the new dock was confirmed in use.
Killed once by someone from XL.net, on 2025-12-15.
Windows
Print jobs produced no error but nothing printed because a duplicate printer entry was present
Printing showed no error message, but nothing happened when a print job was sent. Testing found two printer entries using the same IP; the non-working entry was removed and printing worked from the remaining one.
Killed once by someone from XL.net, on 2025-12-15.
Windows
Windows 11 upgrade for an outdated desktop OS
The desktop was running an outdated operating system and the technician upgraded it to Windows 11. The ticket was closed after the upgrade was confirmed complete.
Killed once by someone from XL.net, on 2025-12-15.
Windows
Test domain blocked by DNS Filter
A new test domain was being blocked when trying to reach the website. The domain was added to the DNS Filter allowed list, and access should work afterward.
- Windows
Killed once by someone from XL.net, on 2025-12-14.
Windows
Help-center link blocked by firewall and showed a privacy warning
The help-center link from the secure web app opened a browser privacy warning instead of the page. The domain was whitelisted on the firewall after approval, and the help page could then be reached.
Killed once by someone from XL.net, on 2025-12-10.
Windows
VPN would not connect over cellular internet until the modem was rebooted
VPN access was failing when the connection came through a cellular modem/hotspot. Rebooting the modem restored VPN connectivity.
Killed once by someone from XL.net, on 2025-12-10.
Windows
Windows updates failed because the disk was too full
The computer could not run Windows updates because it did not have enough free disk space. The technician cleaned up temporary files, log files, a PST restore file, and unneeded installer files, leaving about 19 GB free.
- Windows
Killed once by someone from XL.net, on 2025-12-09.
Windows
Excel error until Office was repaired and Windows updates were installed
Excel was reporting an error when files were opened. The technician repaired the Microsoft Office products, installed Windows updates, and confirmed that several Excel files then opened normally.
Killed once by someone from XL.net, on 2025-12-09.
Windows
New Outlook would not open
The New Outlook app would not load on the laptop. The app was repaired and then opened normally again.
- Windows
Killed once by someone from XL.net, on 2025-12-09.
Windows
AVD loads to a black screen after reconnecting
The user could not get back into the virtual desktop after disconnecting; the session loaded normally but showed only a black screen. Support restarted the AVD/virtual machine and believed that resolved the connection issue.
Killed once by someone from XL.net, on 2025-12-09.
Windows
Slow computer with high CPU use; installed updates and restarted
The computer became slow over a few days, with about 80% CPU shown in Task Manager even though only a few apps were open and Settings was slow to load. Important updates were installed and the computer was restarted to apply them.
Killed once by someone from XL.net, on 2025-12-09.
Windows
Enscape in SketchUp 2026 needed reinstall and licensing under the correct account
Enscape needed to be reinstalled and then licensed with the correct account. It was verified to function properly in SketchUp 2024 and SketchUp 2026.
- Windows
Killed once by someone from XL.net, on 2025-12-04.
Windows
Disabled audio drivers caused missing speaker and microphone in Teams
Teams had no audio because the audio device drivers were disabled, so speaker and microphone options were missing. The technician uninstalled and reinstalled the audio drivers, rebooted the PC, and ran a Windows scan; audio worked normally afterward.
- Windows
Killed once by someone from XL.net, on 2025-12-04.
Windows
Adobe Acrobat opens, but PDF files would not open
The computer could open Adobe Acrobat, but PDF files would not open from email or from local files. The issue was fixed after the machine was rebooted.
- Windows
Killed once by someone from XL.net, on 2025-12-04.
Windows
OpenVPN login fails with a wrong-credentials message until Okta Verify is set up
The VPN sign-in was failing with a wrong-credentials message. The fix was to set up the Okta Verify mobile app so OpenVPN authentication could complete.
- Windows
Killed once by someone from XL.net, on 2025-12-04.
Windows
Adobe Acrobat missing prevented sending documents for digital signatures
The user could not send documents for digital signatures because Adobe Acrobat was not installed. Installing Adobe Acrobat resolved the issue.
Killed once by someone from XL.net, on 2025-12-04.
Windows
Teams mobile app could not access meetings until local network access was enabled
The Teams mobile app on the phone could not join meetings. Enabling local network access in the app resolved it.
Killed once by someone from XL.net, on 2025-12-03.
Windows
Internet access stopped working after updates; restart restored it
The computer was reported as very slow before a reboot and update cycle. After the updates finished, internet connectivity was lost, and a quick restart restored access.
- Windows
Killed once by someone from XL.net, on 2025-12-03.
Windows
Excel trust issue caused by Group Policy blocking trusted locations
Excel was showing a trust issue on a file that had worked before. The Excel policy settings were changed back to Not Configured so Group Policy would stop blocking trusted locations.
- Windows
Killed once by someone from XL.net, on 2025-12-02.
Windows
Taskbar disappeared after a Windows feature update
A recent Windows feature update left the taskbar missing. The fix was to roll back that feature update and reboot; after restart, the taskbar was back.
- Windows
Killed once by someone from XL.net, on 2025-12-01.
Windows
Wireless keyboard and foot pedal not working in a virtual machine
The wireless keyboard and foot pedal were not working. Replacing the keyboard batteries and uninstalling/reinstalling the USB Over Network software restored use in the virtual machine.
Killed once by someone from XL.net, on 2025-11-28.
Windows
Random freezes and slowdowns; repaired by depot inspection
The PC was reported as randomly freezing and slowing down. It was sent for depot inspection, then returned with the issue marked resolved.
Killed once by someone from XL.net, on 2025-11-28.
Windows
Outlook classic would not open until the network connection was refreshed
Outlook was not pulling up. The technician refreshed the network connection and Outlook opened normally again.
- Windows
Killed once by someone from XL.net, on 2025-11-25.
Windows
C70 Color printer setup required moving off Guest WiFi
The workstation was on Guest WiFi and could not see the office printers. After switching it to the office network, the C70 Color printer connected on the new workstation.
Killed once by someone from XL.net, on 2025-11-24.
Windows
Low free space on the C: drive
The PC had very little free space on C:, and the technician did a cleanup that raised free space from 1.55 GB to 83.4 GB.
Killed once by someone from XL.net, on 2025-11-24.
Windows
Printer shows online but print jobs do not go through
The printer was online, but jobs would not print. The computer was restarted and the printer was power-cycled; when the printer came back on, the stuck jobs printed and normal printing resumed.
- Windows
Killed once by someone from XL.net, on 2025-11-21.
Windows
Mapped S: drive unavailable because the file-share VM was unresponsive
The S: drive could not be accessed because the virtual machine hosting the shared folder was online but unresponsive. Rebooting that VM and the dependent terminal server VM restored access to the drive.
Killed once by someone from XL.net, on 2025-11-21.
Windows
Teams camera and video not available inside AVD
Camera and video were unavailable in Teams inside the AVD session, with the camera icon blurred out and no option to use it. Relaunching Teams resolved the device passthrough issue, and retesting a Teams meeting confirmed camera and sound worked; the same result was confirmed again after relaunching AVD.
- Windows
Killed once by someone from XL.net, on 2025-11-19.
Windows
Postman desktop app would not open or uninstall
Postman would not open and uninstalling it was unresponsive, usually only showing a spinning circle and no error message. The app was reinstalled, updated to the latest version, and then verified to launch and sign in successfully.
- Windows
Killed once by someone from XL.net, on 2025-11-19.
Windows
Canon plotter was not reachable because its LAN setting was disabled
Plotting from Revit to the Canon plotter failed because the plotter was not accessible on the network. The LAN setting was enabled and printing was then confirmed to work.
Killed once by someone from XL.net, on 2025-11-18.
Windows
Bank website login fails in Chrome until browser updates are allowed
The user could not log in to a bank website in Google Chrome. The fix was to allow Chrome updates and then update Chrome to the latest version, after which the site opened normally.
- Windows
Killed once by someone from XL.net, on 2025-11-18.
Windows
Built-in laptop keyboard keys stopped working
Spacebar, G, H, and T stopped responding on the laptop's built-in keyboard. The ticket was closed after a new laptop/workstation setup was completed and the user confirmed it was working.
Killed once by someone from XL.net, on 2025-11-18.
Windows
Chrome extension install blocked by admin policy
Chrome would not let the user add an extension they had used before because an admin policy was blocking it. The technician made an exception to the policy so the extension could be installed again.
- Windows
Killed once by someone from XL.net, on 2025-11-17.
Windows
Printing failed while a Windows 25H2 update was pending a restart
Printing was not working because a Windows 25H2 update was pending. The update was completed and, after a reboot, printing worked again.
- Windows
Killed once by someone from XL.net, on 2025-11-17.
Windows
Old email file opened as squares because it had the wrong file extension
An old email file would open as squares instead of readable content. The technician determined the file was saved with the wrong extension and fixed it by changing the email file from .DOC to .MSG so it could open in Outlook.
Killed once by someone from XL.net, on 2025-11-17.
Windows
Mapped drives unavailable because file server was unresponsive
Mapped network drives were unavailable because the file server was unresponsive. After the server was restarted, access to F and G was restored.
Killed once by someone from XL.net, on 2025-11-17.
Windows
Virtual desktop network connection paused until the Azure Virtual Desktop preview app was changed
The virtual desktop connection was pausing and preventing sign-in. Another version of the Azure Virtual Desktop preview application was installed, and the user was then able to log back in and load applications.
Killed once by someone from XL.net, on 2025-11-15.
Windows
Laptop enters hibernate and will not wake normally
A Windows laptop was reported to stop waking after about an hour idle. The technician said it appeared to be entering hibernate instead of normal sleep and changed power settings to disable that behavior.
- Windows
Killed once by someone from XL.net, on 2025-11-14.
Windows
Performance issue improved after removing a recently installed application
The computer was reported as having performance issues. The technician removed a recently installed application and the machine was then described as running smoothly.
Killed once by someone from XL.net, on 2025-11-14.
Windows
OneDrive showed as synced but SharePoint files were missing
The PC reported OneDrive as fully synced, but expected files were missing from the local SharePoint folders. Support re-synced the SharePoint folders and marked the issue resolved.
Killed once by someone from XL.net, on 2025-11-12.
Windows
Browser-based check deposit setup stalled at a secure prompt
A browser-based check deposit setup would not finish until the secure prompt was selected. The technician noted this was likely triggered by a browser update that left the prompt missed.
Killed once by someone from XL.net, on 2025-11-12.
Windows
Outlook was slow and freezing until Cached Exchange Mode and updates were applied
Outlook was running slowly and freezing, especially when forwarding emails with attachments. The technician repaired Microsoft Office, installed the latest Outlook updates, and enabled Cached Exchange Mode, which made forwarding work quickly.
- Windows
Killed once by someone from XL.net, on 2025-11-11.
Windows
System time did not update after the daylight saving change
The computer clock did not reflect the daylight saving time change. The technician verified the time zone and daylight saving setting were correct, then forced a time sync so the displayed time updated.
Killed once by someone from XL.net, on 2025-11-11.
Windows
File would not reopen after Windows 11 upgrade
A file that was left open during a Windows 11 update would not open again. Rebooting the machine cleared the issue and the file opened successfully.
- Windows 11
Killed once by someone from XL.net, on 2025-11-10.
Windows
Camera driver blocked by group policy
The camera driver would not install because a group policy was blocking the device. The policy was disabled, the computer was rebooted, and the driver installed automatically; the camera then worked.
Killed once by someone from XL.net, on 2025-11-06.
Windows
No power; reseated RAM and M.2 drive
The PC was reported as not powering on, with the power button flashing white. After basic power checks, the RAM and M.2 drive were reseated and the machine was resolved.
Killed once by someone from XL.net, on 2025-11-06.
Windows
Voicemail messages were being routed to Junk because the sender was blocked
Messages from one sender were being moved to the Junk folder by mail junk settings. The blocked sender entry was removed, the sender was added to Safe Senders, and messages already in Junk were marked Not Junk and returned to the Inbox.
- Windows
Killed once by someone from XL.net, on 2025-11-06.
Windows
Disk space was filling from SupportAssist snapshots and the Windows Search index
The drive kept running nearly full and the computer was starting to lock up. The technician cleared Dell SupportAssist snapshots/backups and reset the Windows Search index, which freed about 52 GB.
- Windows
Killed once by someone from XL.net, on 2025-11-06.
Windows
Laptop hangs on startup logo and will not boot
The laptop stayed on the startup logo screen and would not reach Windows. The technician installed Windows and firmware updates.
Killed once by someone from XL.net, on 2025-11-05.
Windows
Re-add a Canon printer to a new laptop
A home Canon printer was no longer connected to the new laptop. The technician installed it on the laptop and confirmed that it printed from both the laptop and the virtual machine.
Killed once by someone from XL.net, on 2025-11-05.
Windows
Computer would not wake from screensaver or idle state
The machine would go idle/screensaver and then not wake with the mouse or keyboard, requiring a forced power-off and restart. The technician changed the idle display behavior, installed pending Windows updates including Intel graphics driver updates, and restarted the machine.
- Windows
Killed once by someone from XL.net, on 2025-11-05.
Windows
Mitel Connect reinstall and sign-in
Mitel Connect was reinstalled with updates and the user was signed back into the account. The app was working normally afterward.
- Windows
Killed once by someone from XL.net, on 2025-11-04.
Windows
Low disk space causing slow app and file loading
Apps and files were slow to open because the system drive was low on free space. Disk space was cleared up to about 24 GB free, then the Revit file was retested and opened without disk space error messages.
Killed once by someone from XL.net, on 2025-11-03.
Windows
Remote Desktop Connection shortcut stopped working after an update
The old Remote Desktop Connection shortcut no longer worked. The technician pinned the new version to the taskbar, and the user was then able to connect to the virtual desktop.
Killed once by someone from XL.net, on 2025-10-31.
Windows
Windows print spooler error prevented printers from appearing
The print spooler was erroring and the printer list was not available when trying to print. Windows and firmware updates were installed, the print spooler was restarted, and printing worked again after reboot.
Killed once by someone from XL.net, on 2025-10-30.
Windows
Scanner/printer connection lost on the workstation
The workstation could not use the Epson scanner, and the ID machine app would not open for the user. The technician reconnected the machine to the Epson scanner and the Brother printer, then confirmed that ID and document scanning worked.
Killed once by someone from XL.net, on 2025-10-30.
Windows
OneDrive would not sync a SharePoint library because a duplicate library shortcut was already present
A SharePoint library would not sync to OneDrive. The conflicting SharePoint library shortcut was removed from OneDrive, then the library synced successfully and its contents were confirmed in File Explorer.
Killed once by someone from XL.net, on 2025-10-30.
Windows
Slow performance when powered through a docking station
The computer was running slowly while it was being charged through a docking station. The technician plugged the charger directly into the computer, after which it was working faster, and the user was told to monitor it.
Killed once by someone from XL.net, on 2025-10-29.
Windows
Erratic mouse input from a wireless dongle
The computer was bouncing around on screen and clicking an email would open it instead of deleting it. Removing the mouse dongle/receiver stopped the behavior and the computer worked normally afterward.
Killed once by someone from XL.net, on 2025-10-28.
Windows
Audio was routed to the monitor instead of the laptop speakers
The computer had no sound until the playback device was changed from the monitor to the laptop speakers. After that change, audio worked again.
Killed once by someone from XL.net, on 2025-10-28.
Windows
Shared printer stuck on "connecting to printer" because the print server was unavailable
A shared printer would not connect and stayed at "connecting to printer." The printer was removed and reinstalled under an admin account, then printing was confirmed.
Killed once by someone from XL.net, on 2025-10-28.
Windows
Broken MFA link blocks Remote Desktop sign-in
Remote Desktop and Azure Virtual Desktop sign-in was failing because the MFA authentication link was broken. Resetting MFA and linking Microsoft Authenticator again restored access.
Killed once by someone from XL.net, on 2025-10-28.
Windows
Shared printer shows Offline and cannot be re-added on Windows 11
A Windows 11 computer showed a shared printer as Offline and would not let it be added back. A known workaround was used to reconnect the printer, and a test print succeeded.
- Windows 11
Killed once by someone from XL.net, on 2025-10-27.
Windows
Keyboard letters not working until PC restart
Keyboard letters were not typing on the computer. Restarting the PC cleared the problem and restored normal input.
- Windows
Killed once by someone from XL.net, on 2025-10-27.
Windows
Incorrect PC time zone causing Microsoft Teams meeting time mismatch
The PC was set to the wrong time zone, which caused Microsoft Teams meetings to sync to the wrong local time. The time zone was corrected and Teams was signed out and back in so the meeting times would refresh.
- Windows
Killed once by someone from XL.net, on 2025-10-27.
Windows
Computer would not wake from sleep with mouse or keyboard
The machine would not respond to mouse or keyboard input when waking from sleep. Updates and drivers were installed.
- Windows
Killed once by someone from XL.net, on 2025-10-25.
Windows
C3 launcher needed the required Java setup
The workstation needed the required 64-bit Java install and the C3 app launcher had to be associated with Java. The technician installed the latest 64-bit Java and set the launcher to open with Java, which resolved the access issue.
Killed once by someone from XL.net, on 2025-10-24.
Windows
Virtual desktop applications were slow or stuck until the session was restarted
Applications inside the virtual desktop were slow to respond and sometimes got stuck. The backend session was restarted to refresh it, and the user was then able to log back in and use the desktop normally.
Killed once by someone from XL.net, on 2025-10-23.
Windows
Frozen external monitor image resolved by restarting the virtual desktop
The external monitor picture was frozen, and restarting the virtual desktop cleared the issue. After the reboot finished, both monitors were usable again.
Killed once by someone from XL.net, on 2025-10-23.
Windows
Xerox printer had to be added by IP address
Printing was not working until the printer was added manually by its IP address. After that, it was tested and worked normally.
- Windows
Killed once by someone from XL.net, on 2025-10-23.
Windows
Scan-to-email stopped working because the printer's SMTP settings had reverted to default
The printer's scan-to-email function was failing because its SMTP settings had reverted to default values. The settings were reviewed and a test scan was performed to verify the fix.
- Windows
Killed once by someone from XL.net, on 2025-10-23.
Windows
File Explorer fails to open or extract zip archives; 7-Zip is used as a workaround
Zip archives would not open or extract correctly in Windows Explorer. The technician confirmed 7-Zip could extract the files and advised creating the destination folder first, then extracting into the correct folder.
- Windows
Killed once by someone from XL.net, on 2025-10-23.
Windows
Banking app check upload stalls partway through
A check upload/transaction stalled in the middle of processing in a banking app. The technician retried the upload and it completed successfully; the earlier failure was suspected to be a temporary network interruption.
Killed once by someone from XL.net, on 2025-10-22.
Windows
Default printer was printing double-sided instead of single-sided
The default printer was set to print double-sided when single-sided printing was needed. The technician found the correct M611 printer connection in Windows Devices, cleared the local printer setting that was overriding the option, and confirmed the fix with successful test prints.
- Windows
Killed once by someone from XL.net, on 2025-10-22.
Windows
Mouse cursor missing until driver updates were installed
The mouse pointer was not showing on the laptop. Installing a set of driver updates, including the touchpad driver, and then rebooting restored the cursor and normal control.
- Windows
Killed once by someone from XL.net, on 2025-10-22.
Windows
Duplicated monitors instead of separate extended displays
Multiple connected screens were duplicating the same image instead of working as separate displays. Support resolved it by disabling and then re-enabling the display drivers.
Killed once by someone from XL.net, on 2025-10-21.
Windows
Printer output was garbled and print settings were ignored after a Windows 11 upgrade
Printers were producing jumbled text and one printer was not honoring settings such as one-sided printing after the computer was upgraded to Windows 11. The technician reinstalled both printer drivers with the correct drivers and then tested printing successfully.
- Windows 11
Killed once by someone from XL.net, on 2025-10-20.
Windows
Remote desktop sign-in failed with "internal error"
Sign-in to the virtual desktop failed and showed "internal error." The technician identified a server-side issue and restarted the virtual desktop, after which the user confirmed it connected normally.
Killed once by someone from XL.net, on 2025-10-20.
Windows
Laptop trackpad stopped working after return from service
The laptop trackpad was not working. The technician installed Lenovo Vantage to push the latest firmware and then installed the latest trackpad driver, which restored trackpad function.
Killed once by someone from XL.net, on 2025-10-17.
Windows
Printer connection fixed by installing the missing driver from an administrator account
The workstation could not connect to the printer because the driver was not installed yet. The technician switched to an administrator account, installed the printer driver, switched back, and confirmed the printer was working.
Killed once by someone from XL.net, on 2025-10-17.
Windows
Remote machine became unusable when disk space was low; restart cleared the blockage
A remote Windows machine was reported as running low on disk space and would not let the user do anything. A quick restart of the remote machine resolved the blocking issue, and cleanup of files stored in profiles was still recommended to free space.
Killed once by someone from XL.net, on 2025-10-16.
Windows
Microsoft apps showed an error after a conditional access change
Microsoft apps were throwing an error because a recent conditional access policy change blocked legacy authentication. The policy change was reverted and the user confirmed the issue was resolved.
- Windows 11 24H2
Killed once by someone from XL.net, on 2025-10-16.
Windows
Windows printer settings were changing the active printer and the Zebra printer printed only one label
The user reported printing issues where the selected printer changed after each print job and the Zebra printer was not producing the expected two labels. Windows printer settings were adjusted, and the issue was resolved.
Killed once by someone from XL.net, on 2025-10-16.
Windows
M611 printer had multiple shared queues and needed a clean network-printer setup
The printer was showing up as several shared instances for the different trays. The technician removed the unused shared instances, reinstalled the printer as a network printer, confirmed a successful test page, and turned off duplex printing.
- Windows
Killed once by someone from XL.net, on 2025-10-16.
Windows
Recurring calendar invite disappears and cannot be accepted or declined
A recurring meeting invite glitched so it no longer appeared correctly on the calendar and could not be accepted or declined. The meeting was recreated.
Killed once by someone from XL.net, on 2025-10-15.
Windows
Microphone failed in Teams and Zoom meetings
Microphone audio was missing in Teams and Zoom calls. It was restored by uninstalling, rebooting, and turning off audio enhancements.
Killed once by someone from XL.net, on 2025-10-14.
Windows
Fuzzy application screens after display scale change
Line-of-business application screens were fuzzy after the display scale was changed to 125%. The PC was rebooted after the scaling change and the fuzziness was resolved.
- Windows
Killed once by someone from XL.net, on 2025-10-14.
Windows
Domain trust relationship failed during Windows sign-in
A domain-joined Windows computer would not let the user sign in because the workstation trust relationship was broken. The trust relationship was reestablished, then sign-in and access to apps and the network drive were confirmed.
- Windows
Killed once by someone from XL.net, on 2025-10-14.
Windows
Windows 11 upgrade failed because of low disk space
Two rack PCs could not complete the Windows 11 upgrade because of insufficient disk space. The upgrade was later completed on both machines, and both were renamed.
- Windows 11
Killed once by someone from XL.net, on 2025-10-14.
Windows
Remote desktop Print to PDF was using the redirected local option
In the remote desktop session, Print to PDF was defaulting to the redirected option, which made file selection point at the local machine instead of the virtual machine. The technician removed the redirected option from the VM and advised logging off so the change would take effect.
Killed once by someone from XL.net, on 2025-10-14.
Windows
Laptop stuck in sleep or hibernate state and would not turn on
The laptop would not turn on because it was actually powered on but stuck in a sleep or hibernation state. Holding the power button down forced a reset, and it came back on and worked normally afterward.
Killed once by someone from XL.net, on 2025-10-13.
Windows
Sharp printer shows 'Error: State' from one PC
The affected PC got 'Error: State' when printing to a Sharp printer even though other PCs could print to the same device. The printer was reinstalled on that PC and duplex printing was turned off for that printer; test pages then went out without errors.
Killed once by someone from XL.net, on 2025-10-13.
Windows
Printer error when printing documents
The printer was encountering an error when a document was sent to print. The technician adjusted the scan settings and the printer then worked normally.
Killed once by someone from XL.net, on 2025-10-10.
Windows
SentinelOne blocked a Windows 11 upgrade
A Windows 10 Dell tablet could not continue the Windows 11 upgrade because SentinelOne was blocking it. SentinelOne was temporarily disabled, then the upgrade was allowed to resume with an automatic re-enable after 6 hours.
- Windows 10
Killed once by someone from XL.net, on 2025-10-10.
Windows
Remote Windows machine would not wake display or respond after idle time
The machine would not bring the monitors back on and would not respond to button presses after being left idle. The technician forced a shutdown, disabled the inactivity limit, ran SFC and DISM, and confirmed the remote apps still worked.
Killed once by someone from XL.net, on 2025-10-09.
Windows
Rename a Windows computer after a hostname conflict
The computer name was still set to an old value and it conflicted with another device name. The technician renamed it to a unique hostname and told the user to reboot so the change would take effect.
- Windows
Killed once by someone from XL.net, on 2025-10-08.
Windows
Domain error at sign-in on a Windows laptop
The laptop could not be signed in because it reported that the domain was not available. The technician removed the device from the domain, joined it to Entra, and copied the contents of the old profile into a new user profile.
Killed once by someone from XL.net, on 2025-10-06.
Windows
Printer did not print the document content because the queue was stuck
The desktop printer was not printing the content of sent documents. The print spooler was reset, stuck jobs were cleared from the queue, and the printer was confirmed working afterward.
- Windows
Killed once by someone from XL.net, on 2025-10-06.
Windows
Photoshop would not open after a failed update
Photoshop had stopped opening because a prior update failed. Reinstalling the failed update restored normal launch.
Killed once by someone from XL.net, on 2025-10-06.
Windows
FactSet would not open until the old install was removed and the latest version reinstalled
FactSet on a shared Windows computer was showing an error when it was opened. The old installation was uninstalled and the latest FactSet version was reinstalled, then confirmed to work.
- Windows
Killed once by someone from XL.net, on 2025-10-02.
Windows
External monitor stopped working; Windows and firmware updates resolved it
The external monitor stopped working. Windows and firmware updates were installed on the machine, and the issue was resolved; a restart was still pending afterward.
Killed once by someone from XL.net, on 2025-10-02.
Windows
AVD would not open
The AVD app could not be opened. Opening the application from the taskbar restored access to AVD.
Killed once by someone from XL.net, on 2025-10-02.
Windows
Mailbox rules were sending mail out of the inbox
Hidden mailbox rules were removed from the affected accounts, including the rule that had been moving mail to RSS Feeds. The technician confirmed all rules were gone and that mail should no longer move beyond the inbox automatically.
- Windows
Killed once by someone from XL.net, on 2025-10-01.
Windows
Windows Media Player could not play a file; VLC was installed and playback was confirmed with audio
Windows Media Player would not play a file and reported that it could not find a sound device. VLC was installed, then the same video was confirmed to play with audio.
Killed once by someone from XL.net, on 2025-10-01.
Windows
Z: drive mapping would not stay connected when using the server name
The Z: shared drive could not be accessed reliably when it was mapped by server name. It was remapped using the IP address instead, and the mapping stayed after reboot.
Killed once by someone from XL.net, on 2025-09-30.
Windows
SketchUp would not run because hardware acceleration was not being detected
SketchUp failed to start on a Windows device with a graphics-related error. The fix was to disable and then re-enable hardware acceleration, then force SketchUp to use the discrete GPU instead of the integrated graphics.
- Windows
Killed once by someone from XL.net, on 2025-09-30.
Windows
Windows sign-in could not find the domain; account was disabled and passwords were resynced
The user could not sign in because Windows said it could not find the domain. The technician used a local admin account, connected the VPN, re-enabled the disabled account after confirming the change was intentional, and reset the AD password to match the new Microsoft account password so sign-in worked again.
Killed once by someone from XL.net, on 2025-09-29.
Windows
Laptop would not charge because debris blocked the power port
The laptop would not charge because the power connector was not seating properly in the charging port. The device was replaced through an advanced exchange and the replacement laptop was set up successfully.
Killed once by someone from XL.net, on 2025-09-26.
Windows
PDF email attachments would not open because the file association was wrong
Email PDF attachments would not open. The technician reset the .PDF association to open in Edge and also set .doc files to open in Word.
- Windows
Killed once by someone from XL.net, on 2025-09-26.
Windows
Old driver left behind after a Windows 11 update causes a post-reboot error
After a Windows 11 update, an older driver was still present and conflicted with the newer driver, which caused an error to appear after each reboot. The technician removed the old driver and rebooted to confirm the conflict was gone.
- Windows 11
Killed once by someone from XL.net, on 2025-09-26.
Windows
PDF export used a variable Source Sans 3 font instead of the static font
Word documents were exporting to PDF with font rendering that did not match the original document. The issue was resolved by removing the Source Sans 3 variable font and installing the static Source Sans 3 version.
- Windows
Killed once by someone from XL.net, on 2025-09-25.
Windows
Windows update retry prompt after a failed scan on an older PC
The computer showed a prompt to run a scan and was behaving differently because Windows updates had failed on an older machine. The fix was to click Continue, let the scan finish, and let Windows retry the update.
Killed once by someone from XL.net, on 2025-09-25.
Windows
Xerox DocuMate 632 scanner driver repair and test scan
The DocuMate 632 scanner would not work until the drivers were repaired/reinstalled so the TWAIN driver was available again. A test scan was then run successfully, and the OneTouch software was removed.
- Windows 11
Killed once by someone from XL.net, on 2025-09-24.
Windows
Shared mailbox message times were shown in the wrong time zone
Message timestamps in the shared mailbox were offset by several hours. The mailbox time zone was updated to Central Time, which corrected the received-time display.
Killed once by someone from XL.net, on 2025-09-22.
Windows
Computer would not power on; user moved to a replacement PC
The original computer would not power on at all and was treated as a hardware failure. The issue was resolved by switching the user to a replacement PC and confirming it was working.
Killed once by someone from XL.net, on 2025-09-22.
Windows
Microsoft Teams desktop login failed; browser login was used as a workaround
Microsoft Teams would not let the user sign in on the PC. The technician could not fix the underlying update problem, but confirmed a browser login workaround.
Killed once by someone from XL.net, on 2025-09-19.
Windows
Tablet clock was four hours off
The tablet showed the wrong time by about four hours. The technician got logged in and synced the clock.
Killed once by someone from XL.net, on 2025-09-19.