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Bugs Killed

Windows

Cloud desktop restart restored access to hosted applications

The virtual desktop was restarted because sign-in to the hosted applications was not working. Once the virtual machine came back up, reconnecting was possible.

Killed once by someone from XL.net, on 2026-06-11.

Affects

Apps

  • Practice
  • UltraTax

What you see

  • User cannot sign in to hosted applications because the cloud desktop is not available.

When it shows up

A cloud/virtual desktop is reported down and the user cannot open the hosted applications until the desktop is brought back online.

You are in this case if:

  • The virtual machine is reported as down or not ready for connection.
  • The issue affects sign-in to the hosted desktop rather than a local PC.

1 fix below

The steps that killed it

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Someone from XL.net killed this on a Windows computer on 2026-06-11. It is written up from that one repair, so it cites no outside page.