Windows
RDP logon through VPN was causing repeated account lockouts
The account was locking out when logging in to Remote Desktop through the VPN. The technician created a new user profile for the account, then tested RDP again and confirmed the lockout no longer happened.
Killed once by someone from XL.net, on 2026-05-20.
Affects
Apps
- Remote Desktop
What you see
- RDP sign-in through the VPN triggers repeated account lockouts.
- Remote Desktop login cannot complete because the account locks out.
Why it happens
Likely User profile corruption was the likely cause of the lockout behavior.
When it shows up
A Windows account locks out during RDP sign-in, and the profile is suspected to be corrupted.
You are in this case if:
- The same account locks out when RDP is tested through the VPN.
- No specific event ID or service issue was recorded; the fix was tied to the user profile on the affected machine.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-05-20. It is written up from that one repair, so it cites no outside page.