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Bugs Killed

Windows

Remote desktop would not connect from home until the desktop was rebooted

Remote desktop access from a home laptop failed even though SonicWall NetExtender appeared connected. The technician rebooted the desktop computer and the connection was restored.

Killed once by someone from XL.net, on 2026-10-08.

Affects

Apps

  • SonicWall NetExtender

What you see

  • SonicWall NetExtender seems to be connected normally, but the remote desktop session will not open from the home laptop.
  • An error is shown when trying to access the desktop remotely.

Why it happens

Likely A transient network hiccup interrupted remote desktop access.

When it shows up

A user can connect with SonicWall NetExtender but still cannot reach their desktop remotely from offsite.

You are in this case if:

  • SonicWall NetExtender shows connected normally
  • Remote desktop access still fails from the home laptop

1 fix below

The steps that killed it

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Someone from XL.net killed this on a Windows computer on 2026-10-08. It is written up from that one repair, so it cites no outside page.