Windows
Frozen cloud desktop resolved by restarting the virtual machine
The cloud desktop froze and then went black. The service desk restarted the virtual machine and told the user to log back in.
Killed once by someone from XL.net, on 2026-06-26.
What you see
- Screen froze
- Screen went black
When it shows up
A cloud desktop or virtual machine becomes unresponsive and the screen goes black.
You are in this case if:
- User reports the session is frozen
- User reports a black screen
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
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Drawing a picture for you.
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Someone from XL.net killed this on a Windows computer on 2026-06-26. It is written up from that one repair, so it cites no outside page.