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Bugs Killed

Windows

Enscape in SketchUp 2026 needed reinstall and licensing under the correct account

Enscape needed to be reinstalled and then licensed with the correct account. It was verified to function properly in SketchUp 2024 and SketchUp 2026.

Killed once by someone from XL.net, on 2025-12-04.

Affects

Versions

  • Windows

Apps

  • Enscape
  • SketchUp

What you see

  • Enscape was not usable in SketchUp 2026 until it was updated/reinstalled and licensed.
  • The user needed access to the latest installed Enscape version.

Why it happens

Likely Enscape was not licensed under the correct account until the technician signed in with the right one.

When it shows up

Enscape is installed for SketchUp on a Windows computer but the correct license account has not been applied yet.

You are in this case if:

  • Enscape is present in SketchUp 2026 but does not function until sign-in and licensing are corrected.
  • The same Enscape installation can be checked in both SketchUp 2024 and SketchUp 2026.

1 fix below

The steps that killed it

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Someone from XL.net killed this on a Windows computer on 2025-12-04. It is written up from that one repair, so it cites no outside page.