Windows
Remote desktop connection stuck on loading screen
Users reported that the remote desktop session stayed on a loading screen, even when trying from a different device. Rebooting the remote desktop server restored access and multiple users could connect again.
Killed 2 times by someone from XL.net, most recently on 2026-09-25.
Affects
Versions
- Windows
What you see
- Remote desktop session stays on a loading screen.
- The issue still happens when signing in from a different device.
Why it happens
Suspected Suspected hung remote desktop server/session state; rebooting the server cleared the issue.
When it shows up
A remote desktop connection never gets past the loading screen and the same problem appears from another device.
You are in this case if:
- Exact user-visible report: 'Stuck on a loading screen'
- The failure reproduces from a different device rather than only one client
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-09-25. It is written up from that one repair, so it cites no outside page.