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Bugs Killed

Windows

VPN login failed because the stored password was wrong

NetExtender could reach the VPN server, but the saved password for the VPN account was incorrect. The VPN account password was reset to a new chosen value, the user connected successfully, and VPN MFA was enrolled in Microsoft Authenticator.

Killed once by someone from XL.net, on 2026-10-29.

Affects

Versions

  • Windows

Apps

  • NetExtender
  • Microsoft Authenticator

What you see

  • NetExtender reaches the VPN server, but sign-in does not complete with the stored password.

Why it happens

Likely The VPN account password stored for the connection was incorrect.

When it shows up

A VPN user can reach the gateway in NetExtender, but authentication fails until the account password is changed.

You are in this case if:

  • NetExtender can reach the VPN server, but the saved password is rejected during sign-in.

1 fix below

The steps that killed it

The steps are behind a quick check

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Someone from XL.net killed this on a Windows computer on 2026-10-29. It is written up from that one repair, so it cites no outside page.