Skip to content

Bugs Killed

Windows

HEIC screenshots would not open until HEVC Video Extensions were installed

HEIC screenshot images could not be opened or printed. Installing HEVC Video Extensions on the device resolved the issue.

Killed once by someone from XL.net, on 2026-04-20.

Affects

Apps

  • HEVC Video Extensions

What you see

  • HEIC image files would not open or print.

Why it happens

Likely The device was missing HEVC Video Extensions needed to handle HEIC pictures.

When it shows up

A Windows PC cannot open HEIC screenshots or picture files, and the HEVC Video Extensions package is not installed.

You are in this case if:

  • HEIC image files are involved.
  • HEVC Video Extensions is missing from the installed apps list.

1 fix below

The steps that killed it

The steps are behind a quick check

There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.

Sign in

If you have an account, the steps are open on every bug page once you are signed in.

Sign in

Or answer this

Drawing a picture for you.

Can't read it? Sign in instead.

Someone from XL.net killed this on a Windows computer on 2026-04-20. It is written up from that one repair, so it cites no outside page.