Windows
Remote Desktop login hangs on a black screen at personalized settings
A Remote Desktop session would sit on a black screen showing "setting up personalized settings". The session was cleared by logging the user out of the current session.
Killed once by someone from XL.net, on 2026-05-19.
What you see
- Black Remote Desktop screen
- "It is setting up personalized settings" message
- Login does not progress and stays stuck
Why it happens
Likely User Profile Service failed to initialize during login
When it shows up
Remote Desktop login hangs on a black screen while showing "setting up personalized settings"
You are in this case if:
- User Profile Service failed to initialize
1 fix below
The steps that killed it
The steps are behind a quick check
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Someone from XL.net killed this on a Windows computer on 2026-05-19. It is written up from that one repair, so it cites no outside page.