Windows
AVD loads to a black screen after reconnecting
The user could not get back into the virtual desktop after disconnecting; the session loaded normally but showed only a black screen. Support restarted the AVD/virtual machine and believed that resolved the connection issue.
Killed once by someone from XL.net, on 2025-12-09.
Affects
Apps
- AVD
What you see
- The virtual desktop loads but only a black screen is shown after reconnecting.
Why it happens
Suspected Suspected stale or stuck AVD session after the disconnect.
When it shows up
A Windows user can launch AVD but the session stays black after disconnecting and reconnecting.
You are in this case if:
- Remote desktop/AVD session opens normally but the display remains black.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2025-12-09. It is written up from that one repair, so it cites no outside page.