Windows
Outlook folders were nested under Inbox after a migration
After a migration, folders that appeared missing in Outlook were found nested inside the main Inbox folder. The technician confirmed the folder contents were up to date.
Killed once by someone from XL.net, on 2026-06-18.
Affects
Apps
- Outlook
What you see
- Folders expected from the previous mailbox location were not visible where the user expected them in Outlook after migration.
Why it happens
Likely The folders had been migrated into the main Inbox folder instead of appearing at the top level.
When it shows up
A user reports missing Outlook folders after a mailbox or workstation migration.
You are in this case if:
- Outlook's folder tree shows the missing folders nested under Inbox rather than at the top level.
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2026-06-18. It is written up from that one repair, so it cites no outside page.