Windows
Scan to network folder failed because the scanner account lacked folder permissions
Scanning to the network folder was failing and the file was not arriving in the destination folder. The technician corrected the scanner account permissions on the affected scan folders and verified that a test scan worked.
Killed once by someone from XL.net, on 2026-05-01.
Affects
Hardware
- scanner
What you see
- A scan sent to a network folder returns an error and the file does not appear in the destination folder.
Why it happens
Likely The new scanner account did not have permission to access some scan folders.
When it shows up
A scanner can send to a network folder but the job errors or the scan never shows up in the target folder.
You are in this case if:
- The scanner account is missing access to the destination scan folders.
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2026-05-01. It is written up from that one repair, so it cites no outside page.