Windows
Personal Windows laptop lost internet access after mitigation
The laptop had no internet access because it was disconnected during mitigation tied to the recent compromise. Kaseya and S1 were removed from the machine, and internet access was confirmed restored afterward.
Killed once by someone from XL.net, on 2026-02-04.
Affects
Versions
- Windows
Apps
- Kaseya
- S1
What you see
- No internet access on the laptop.
Why it happens
Likely The machine was disconnected from the internet as part of mitigation for the recent attack; Kaseya and S1 were present on the laptop and were removed.
When it shows up
A Windows laptop has lost internet access and the installed apps list includes Kaseya and S1 on a personal device.
You are in this case if:
- Installed apps list shows Kaseya and S1.
- The device has no internet access after mitigation activity.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
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Drawing a picture for you.
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Someone from XL.net killed this on a Windows computer on 2026-02-04. It is written up from that one repair, so it cites no outside page.