Windows
Missing inbox in Favorites
A mailbox or inbox had been removed from Favorites. The technician re-added it and confirmed it was working normally again.
Killed once by someone from XL.net, on 2026-09-09.
What you see
- The expected inbox is missing from Favorites.
- After adding it back, the user says no mail appears in it.
When it shows up
A mailbox or inbox disappears from Favorites and the user thinks the folder is empty after it is added back.
You are in this case if:
- The inbox entry is absent from the Favorites list.
- Re-adding the inbox makes the folder open normally and show mail.
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2026-09-09. It is written up from that one repair, so it cites no outside page.