Windows
Scan-to-email stopped working because the printer's SMTP settings had reverted to default
The printer's scan-to-email function was failing because its SMTP settings had reverted to default values. The settings were reviewed and a test scan was performed to verify the fix.
Killed once by someone from XL.net, on 2025-10-23.
Affects
Versions
- Windows
Hardware
- printer
What you see
- Scan-to-email does not work from the printer.
Why it happens
Likely The printer's SMTP settings had reverted to their default values.
When it shows up
A printer can scan, but scan-to-email fails and the SMTP settings on the device no longer match the required configuration.
You are in this case if:
- Printer SMTP settings show default or missing values
- A test scan to email fails before the SMTP settings are corrected
1 fix below
The steps that killed it
The steps are behind a quick check
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Someone from XL.net killed this on a Windows computer on 2025-10-23. It is written up from that one repair, so it cites no outside page.