Windows
Remote desktop access returned after restarting the physical machine
The user could not access remote desktop. After restarting the physical machine, they were able to open remote desktop and log into the virtual desktop again.
Killed once by someone from XL.net, on 2026-03-16.
Affects
Hardware
- physical machine
What you see
- Unable to access remote desktop.
- Could not log into the virtual desktop until after a restart.
Why it happens
Suspected Cause was not established in the ticket; the problem cleared after restarting the physical machine.
When it shows up
A user cannot reach remote desktop, and access returns after the local machine is restarted.
You are in this case if:
- No specific error text, event ID, or service name was recorded.
- Remote desktop and virtual desktop access work again after a restart of the physical machine.
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2026-03-16. It is written up from that one repair, so it cites no outside page.