Windows
RemotePC sign-in prompts and connection failures
RemotePC connections were failing with repeated sign-in prompts and an "already logged in" message. The RemotePC service was restarted on the affected servers and the user was asked to try again.
Killed once by someone from XL.net, on 2026-03-25.
Affects
Apps
- RemotePC
What you see
- Repeated sign-in prompts when trying to open RemotePC
- Message saying the account is already logged in
- Unable to connect to the target computer through RemotePC
Why it happens
Likely The RemotePC service on the affected servers was likely stuck or not responding until it was restarted.
When it shows up
A user cannot connect through RemotePC and is repeatedly prompted to sign in, or is told they are already logged in.
You are in this case if:
- The target server has a Windows service named RemotePC
- The RemotePC service status can be checked on the server before and after a restart
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-03-25. It is written up from that one repair, so it cites no outside page.