Windows
DICOM Viewer access restored on the virtual machine
The user could no longer access DICOM Viewer. The technician installed DICOM Viewer on the virtual machine and set up Windows App on the laptop to connect to that virtual machine instead of the old Remote Desktop app.
Killed once by someone from XL.net, on 2026-02-05.
Affects
Apps
- DICOM Viewer
- Windows App
- Remote Desktop app
Hardware
- virtual machine
- laptop
What you see
- Unable to access DICOM Viewer
Why it happens
Likely Likely the virtual machine was missing DICOM Viewer and the laptop was still using the old Remote Desktop app instead of Windows App.
When it shows up
A user cannot get into DICOM Viewer and the setup uses a laptop connected to a virtual machine.
You are in this case if:
- DICOM Viewer is not installed on the virtual machine
- The laptop is still using the old Remote Desktop app rather than Windows App
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
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Drawing a picture for you.
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Someone from XL.net killed this on a Windows computer on 2026-02-05. It is written up from that one repair, so it cites no outside page.