Windows
AVD sign-in issue caused by outdated Remote Desktop app
The user could not log in to AVD. The outdated Remote Desktop app was replaced with the Windows app, and the Windows app was pinned to the taskbar.
Killed once by someone from XL.net, on 2026-04-22.
Affects
Versions
- Windows
Apps
- Remote Desktop app
- Windows app
What you see
- Cannot log in to AVD
Why it happens
Likely An outdated Remote Desktop app was being used for AVD access.
When it shows up
A Windows PC cannot sign into AVD and the older Remote Desktop app is being used for access.
You are in this case if:
- Remote Desktop app is present for AVD access
- Windows app is not being used for the virtual desktop sign-in
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Keeping it away
- Use the Windows app for AVD instead of the outdated Remote Desktop app.
- If the virtual desktop sign-in prompt asks for credentials, select Remember Password.
Someone from XL.net killed this on a Windows computer on 2026-04-22. It is written up from that one repair, so it cites no outside page.