Windows
OneDrive showed as synced but SharePoint files were missing
The PC reported OneDrive as fully synced, but expected files were missing from the local SharePoint folders. Support re-synced the SharePoint folders and marked the issue resolved.
Killed once by someone from XL.net, on 2025-11-12.
Affects
Apps
- OneDrive
- SharePoint
What you see
- OneDrive says everything is synced even though expected files are missing from the local SharePoint folders.
Why it happens
Suspected The local SharePoint folders were out of sync and needed a full re-sync; the ticket does not establish why the sync got out of sync.
When it shows up
A Windows PC uses OneDrive to sync SharePoint folders and the sync status looks healthy, but files are missing locally.
You are in this case if:
- OneDrive shows a synced or up-to-date status.
- Expected files are absent from the synced SharePoint folders on the computer.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2025-11-12. It is written up from that one repair, so it cites no outside page.