Windows
Help-center link blocked by firewall and showed a privacy warning
The help-center link from the secure web app opened a browser privacy warning instead of the page. The domain was whitelisted on the firewall after approval, and the help page could then be reached.
Killed once by someone from XL.net, on 2025-12-10.
What you see
- Clicking the help-center link opens a page that says the connection is not private.
Why it happens
Likely The help-center domain was blocked by the firewall until it was whitelisted.
When it shows up
A help-center link from a secure web app opens a browser privacy warning instead of the expected page, and the site is blocked until it is allowed through the firewall.
You are in this case if:
- The browser shows a 'connection is not private' warning when opening https://<domain>/.
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2025-12-10. It is written up from that one repair, so it cites no outside page.