Windows
Laptop display froze during a Teams call while audio kept working
The laptop locked up visually during a Teams meeting, but the call audio continued. The technician installed pending Windows driver updates, fixed the laptop utility app, and reset the Teams cache.
Killed once by someone from XL.net, on 2026-10-13.
Affects
Apps
- Teams
Hardware
- Laptop
What you see
- Screen freezes or appears locked during a Teams call while audio still continues
- A hard reset is needed to recover
Why it happens
Likely Suspected display driver problem; the meeting kept going even though the screen froze
When it shows up
A Windows laptop freezes visually during a Teams meeting but the call audio keeps going
You are in this case if:
- Pending Windows driver updates are present
- A display driver update is available in the vendor update utility
- Teams cache has not been cleared after the freeze
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-10-13. It is written up from that one repair, so it cites no outside page.