Windows
Unable to sign into work apps until password and MFA were reset
A new user could not log into apps such as Outlook and Paylocity. The technician reset the password and MFA, and access worked afterward.
Killed once by someone from XL.net, on 2026-07-22.
Affects
Apps
- Outlook
- Paylocity
What you see
- Sign-in to Outlook and Paylocity failed or would not complete authentication.
Why it happens
Suspected Authentication credentials or MFA enrollment were out of sync; exact cause was not established.
When it shows up
A user cannot access multiple sign-in protected apps, and the issue clears after account password and MFA are reset.
You are in this case if:
- The affected apps are identity-protected sign-in apps such as Outlook or Paylocity.
- A password reset and MFA reset restore access on the same account.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-07-22. It is written up from that one repair, so it cites no outside page.