Windows
Remote desktop logon lands on a black screen
The remote machine showed a black screen after logon and was unresponsive. The technician restarted the remote machine and confirmed logon worked afterward.
Killed once by someone from XL.net, on 2026-10-22.
What you see
- Remote desktop session opens to a black screen after sign-in.
- The remote machine is unresponsive until it is restarted.
Why it happens
Likely The remote machine was unresponsive before the restart; the ticket did not establish a deeper root cause.
When it shows up
A remote desktop session logs in to a black screen and the remote host is not responding normally.
You are in this case if:
- Black screen appears after remote logon.
- Remote machine is described as unresponsive.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-10-22. It is written up from that one repair, so it cites no outside page.