Windows
Egnyte desktop app not signed in; Z: drive missing in File Explorer
Egnyte desktop app was installed and running, but it was not signed in with the account needed to connect the Z: drive. The password was reset and the desktop app was signed in, which restored the drive in File Explorer.
Killed once by someone from XL.net, on 2026-06-09.
Affects
Apps
- Egnyte desktop app
What you see
- Z: drive does not appear in File Explorer
- Egnyte desktop app is installed and running but not connected
Why it happens
Likely The Egnyte desktop app was not signed in with the account needed to mount the Z: drive.
When it shows up
Egnyte is installed and running, but the Z: drive is missing from File Explorer because the app is not authenticated
You are in this case if:
- Egnyte desktop app is present and running
- Z: drive is absent from File Explorer
- Egnyte desktop app is not signed in with the needed account
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-06-09. It is written up from that one repair, so it cites no outside page.