Windows
Printer could not send documents to email until a printer setting was changed
Documents could not be sent to email from the printer workflow. A printer setting was modified and the issue was reported as resolved after testing.
Killed once by someone from XL.net, on 2026-04-23.
Affects
Versions
- Windows
Hardware
- printer
What you see
- An error message appears when trying to send documents to email from the printer workflow.
Why it happens
Likely A printer configuration setting was not set correctly for the email-sending workflow.
When it shows up
Email sending from a printer or scan-to-email workflow fails, and the only confirmed fix is a configuration change on the printer side.
You are in this case if:
- Problem happens specifically when sending documents to email from the printer workflow
- The issue is tied to a printer setting rather than a local Windows application error
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2026-04-23. It is written up from that one repair, so it cites no outside page.