Windows
Printer scan contact was missing from the address book because it was in the wrong group
The email contact needed for scan-to-email was not showing up in the printer address book. The contact was moved into the correct group and then added to the printer address book so it could be found in the right place.
Killed once by someone from XL.net, on 2026-04-02.
Affects
Hardware
- printer
What you see
- The needed email contact could not be found in the printer address book for scanning.
Why it happens
Likely The contact was in the wrong printer address book group or location.
When it shows up
A scan-to-email contact exists but does not appear where the printer expects it in the address book.
You are in this case if:
- The printer address book shows the contact in the wrong group or location.
- After the contact is moved to the correct group, it appears in the expected printer address book location.
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2026-04-02. It is written up from that one repair, so it cites no outside page.