Windows
VPN access failed until the LDAP connection was renewed
Multiple users were unable to connect to the VPN. The LDAP connection was renewed, and the VPN was reported as good to go afterward.
Killed once by someone from XL.net, on 2026-09-08.
Affects
Versions
- Windows
Apps
- VPN
What you see
- Several users could not connect to the VPN.
Why it happens
Likely The LDAP connection used by the VPN needed to be renewed.
When it shows up
VPN sign-ins fail for multiple users and the fix involves the LDAP connection behind authentication.
You are in this case if:
- LDAP connection renewal is mentioned in the resolution.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
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Drawing a picture for you.
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Someone from XL.net killed this on a Windows computer on 2026-09-08. It is written up from that one repair, so it cites no outside page.