Windows
Scanner on the multifunction printer failed until the authentication token was renewed
Scanning from the large multifunction printer was failing with an error message. The technician renewed the scanner authentication token and the issue was reported as resolved.
Killed once by someone from XL.net, on 2026-05-19.
Affects
Versions
- Windows
Hardware
- multifunction printer scanner
What you see
- An error message appears when trying to scan.
- Scan jobs from the large printer do not complete normally.
Why it happens
Likely The scanner authentication token likely needed renewal or had expired.
When it shows up
A multifunction printer can no longer scan and the user gets an error message during the scan attempt.
You are in this case if:
- Error message appears when starting a scan.
- Scan functionality depends on an authentication token that needs renewal.
1 fix below
The steps that killed it
The steps are behind a quick check
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Someone from XL.net killed this on a Windows computer on 2026-05-19. It is written up from that one repair, so it cites no outside page.