Windows
OneDrive was not running, so shared files were not syncing
OneDrive was not running, which stopped changes in the shared folder from updating for other users. The app was repaired, set to start with Windows, configured to restart on failure, launched, and sync was confirmed working.
Killed once by someone from XL.net, on 2026-09-28.
Affects
Versions
- Windows
Apps
- OneDrive
What you see
- Files could be saved locally but other users could not see the updates.
- Sometimes files would not save, so they had to be recreated.
- Sometimes files would not open from the user's side.
Why it happens
Likely OneDrive was not running, so the shared folder was not syncing updates.
When it shows up
A user says files save on their computer but do not appear for other users in a shared cloud folder, and OneDrive is not running or does not complete sync.
You are in this case if:
- OneDrive is not running after sign-in.
- OneDrive sync does not complete when the app is launched.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-09-28. It is written up from that one repair, so it cites no outside page.