Windows
Windows Hello face setup error during sign-in
The computer was stuck at the Windows Hello face setup screen with the message 'Sorry something went wrong with face setup'. The technician reset Windows Hello, signed the user back in, and confirmed facial recognition worked again after setup.
Killed once by someone from XL.net, on 2026-09-28.
What you see
- Face setup screen appears during sign-in
- Message shown: 'Sorry something went wrong with face setup'
- Login is blocked in a face setup loop
Why it happens
Suspected Windows Hello corruption was suspected and the feature had to be reset.
When it shows up
A Windows computer shows the Windows Hello face setup screen and the user cannot get past it because setup fails.
You are in this case if:
- Dialog text: 'Sorry something went wrong with face setup'
- Windows Hello face setup appears instead of completing sign-in
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-09-28. It is written up from that one repair, so it cites no outside page.