Windows
HP LaserJet Pro M402-M403 showed offline after being unplugged from its docking-station connection
The printer was reported offline after it became unplugged from the docking station. It was reconnected, came back online and available, printed test pages successfully, and was set as the default printer.
Killed once by someone from XL.net, on 2026-06-30.
Affects
Hardware
- HP LaserJet Pro M402-M403
- docking station
What you see
- Printer shows Offline even when connected
Why it happens
Likely Likely a temporary disconnect between the printer and the docking-station connection
When it shows up
An HP LaserJet Pro M402-M403 is attached through a docking-station connection and shows Offline after it was briefly unplugged or disconnected
You are in this case if:
- HP LaserJet Pro M402-M403 appears in the printers list
- Status shows Offline
1 fix below
The steps that killed it
The steps are behind a quick check
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Someone from XL.net killed this on a Windows computer on 2026-06-30. It is written up from that one repair, so it cites no outside page.