Windows
Computer access restored with recovery key
The user could not get into the computer until the key from the secure link was used. Support had the user try the key, confirmed they could access the computer, and then closed the ticket.
Killed 2 times by someone from XL.net, most recently on 2026-03-24.
Affects
Versions
- Windows
What you see
- The user cannot access the computer until a key is entered from the secure link.
When it shows up
A Windows computer can only be opened after a recovery key from a secure link is entered.
You are in this case if:
- Access is blocked until a key is provided from a secure link.
- The ticket ends with the user confirming they can get into the computer after using the key.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2025-11-23. It is written up from that one repair, so it cites no outside page.