Windows
Apps crash after corrupted files are detected on the machine
Apps were crashing and one app had to be launched multiple times. A scan found corrupted files and the system was repaired, but the restart was deferred because files were still open on the desktop.
Killed once by someone from XL.net, on 2026-03-25.
Affects
Apps
- Illustrator
What you see
- Apps crash on launch or soon after opening
- One app has to be opened multiple times before it stays up
Why it happens
Likely Corrupted files were detected during the scan and the technician repaired the system.
When it shows up
A Windows machine is showing app crashes and a support scan reports corrupted files.
You are in this case if:
- Corrupted files are detected during the scan
- Apps fail to stay open after launch
- Illustrator or another app has to be started multiple times
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2026-03-25. It is written up from that one repair, so it cites no outside page.