Windows
VPN sign-in blocked by locked account
The user could not sign into the VPN because the sign-in flow reported that the account was locked. The technician used the unlock action on the account and asked the user to try connecting again.
Killed once by someone from XL.net, on 2026-04-22.
Affects
Apps
- VPN
What you see
- VPN sign-in shows that the account is locked.
Why it happens
Likely The account was in a locked state; the ticket does not show what triggered the lock.
When it shows up
A user cannot connect to the VPN and the error says the account is locked.
You are in this case if:
- Exact sign-in message says the account is locked.
- The account lock status can be checked in the directory or identity account view.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-04-22. It is written up from that one repair, so it cites no outside page.