Windows
PC was asleep and unreachable over RemotePC
Remote access failed because the computer was in a sleep/hyper-sleep state. The technician brought it back online and confirmed RemotePC access was working again.
Killed once by someone from XL.net, on 2026-09-16.
Affects
Versions
- Windows
What you see
- RemotePC could not connect to the computer.
- The user described the machine as being in a "hyper sleep" state.
Why it happens
Suspected The computer was likely in a sleep or deep-sleep state that prevented RemotePC from reaching it.
When it shows up
A Windows PC is unreachable in RemotePC and appears to be asleep or offline.
You are in this case if:
- RemotePC shows the endpoint as offline or unreachable.
- The machine is in a sleep or hyper-sleep state instead of staying online.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-09-16. It is written up from that one repair, so it cites no outside page.