Windows
Outlook email not syncing; new profile fixed it
Email sync in Outlook was broken because the active Outlook profile was not syncing. The issue was fixed by creating a new Outlook profile, and the ticket was closed as complete.
Killed once by someone from XL.net, on 2026-09-28.
Affects
Versions
- Windows
Apps
- Outlook desktop app
What you see
- Emails were not syncing in Outlook.
- The Outlook desktop app was still showing an updating status bar during cleanup.
Why it happens
Likely The active Outlook profile was not syncing.
When it shows up
Outlook mail is not syncing and the issue appears tied to the current profile rather than the mailbox itself.
You are in this case if:
- Outlook desktop app status bar remains on updating
- A new Outlook profile is needed to restore sync
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-09-28. It is written up from that one repair, so it cites no outside page.