Windows
Dock power reset restored monitors and camera
External monitors and the external camera stopped working through the dock. Power-cycling the dock restored both devices, although the dock power light stayed orange afterward.
Killed once by someone from XL.net, on 2026-02-19.
Affects
Hardware
- ThinkPad E16 Gen 1
- dock
- external monitors
- external camera
What you see
- Secondary monitor and external camera are not working through the dock.
- Dock power light remains orange.
Why it happens
Suspected Suspected lingering power issue in the dock or its AC adapter.
When it shows up
A Windows laptop is docked and the external monitors and USB camera stop working, while the dock still shows an orange power light.
You are in this case if:
- Dock power indicator stays orange.
- External monitors and camera fail until the dock is power-reset.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-02-19. It is written up from that one repair, so it cites no outside page.