Windows
Microsoft 365 showed an unlicensed product until the user signed back in
Microsoft 365 reported an unlicensed product. The issue cleared after the user signed back in and the app revalidated the license.
Killed once by someone from XL.net, on 2026-08-24.
Affects
Apps
- Microsoft 365
What you see
- Microsoft 365 shows an unlicensed product message.
- The app works normally again after the account is signed in again.
Why it happens
Likely The app needed to revalidate the account license after sign-in.
When it shows up
Microsoft 365 reports that it is unlicensed and the problem clears after a fresh sign-in.
You are in this case if:
- Microsoft 365 displays the exact text 'Unlicensed Product'.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2026-08-24. It is written up from that one repair, so it cites no outside page.