Windows
RDP session freezing after reconnect
A remote desktop session was freezing repeatedly after users logged back in. The technician applied the known fix for the RDP freezing issue and saw improved performance, with continued testing to confirm it stayed resolved.
Killed once by someone from XL.net, on 2026-10-19.
What you see
- Remote desktop session freezes repeatedly after logging back in
- Restart is needed after each freeze
Why it happens
Suspected Cause not established in the ticket; treated as the known RDP freezing issue.
When it shows up
A Windows user reconnects to an RDP session and the desktop starts freezing repeatedly.
You are in this case if:
- No event ID, service name, executable name, or file version was recorded in the ticket.
- Repeated freezes occur in the RDP session after reconnecting.
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2026-10-19. It is written up from that one repair, so it cites no outside page.