Windows
Kaseya agent shows offline while the PC is online
The endpoint was reported as offline in Kaseya even though the PC was up. The technician corrected the agent's server address, rebooted the machine, updated the agent app, and confirmed remote connectivity worked again.
Killed once by someone from XL.net, on 2026-05-11.
Affects
Versions
- Windows
Apps
- Kaseya agent
What you see
- Kaseya shows the device offline even though the PC is online.
Why it happens
Likely The Kaseya agent's server address was misconfigured.
When it shows up
A Windows endpoint is online, but Kaseya still reports the agent as offline.
You are in this case if:
- The agent's configured server address does not match the expected server address.
- Remote access to the agent does not work until the agent is updated and the machine is rebooted.
1 fix below
The steps that killed it
The steps are behind a quick check
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Someone from XL.net killed this on a Windows computer on 2026-05-11. It is written up from that one repair, so it cites no outside page.