Windows
Scanner/printer connection lost on the workstation
The workstation could not use the Epson scanner, and the ID machine app would not open for the user. The technician reconnected the machine to the Epson scanner and the Brother printer, then confirmed that ID and document scanning worked.
Killed once by someone from XL.net, on 2025-10-30.
Affects
Hardware
- Epson scanner
- Brother printer
What you see
- ID and document scanning would not work from the workstation.
- The ID machine app would not open for the user.
Why it happens
Suspected The workstation had lost its connection to the Epson scanner and Brother printer; the underlying reason for the disconnect was not established.
When it shows up
A workstation cannot use the Epson scanner and Brother printer for ID or document scanning until it is reconnected.
You are in this case if:
- The workstation is not connected to the Epson scanner and Brother printer in its scan/print setup.
- ID scan and document scan fail until the machine is reconnected.
1 fix below
The steps that killed it
The steps are behind a quick check
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Someone from XL.net killed this on a Windows computer on 2025-10-30. It is written up from that one repair, so it cites no outside page.