Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Restore a user file from backup when an older version is needed
A file needed to be recovered from backup. The technician restored it from the 6/29 8AM restore point and the user confirmed it was the correct version, then the current file was replaced with the restored copy.
- Windows
Killed once by someone from XL.net, on 2026-06-30.
Windows
VPN MFA would not complete until NetExtender was replaced and MFA was rebound
The user could not finish VPN MFA setup on the regular account because the existing VPN client setup was tied to an older account. The technician removed the old NetExtender install, installed the new version, and verified a successful VPN sign-in after MFA was bound to the correct account.
Killed once by someone from XL.net, on 2026-06-30.
Windows
Computer goes to sleep every few minutes
The computer was going to sleep every 2-3 minutes. The technician adjusted the screen timeout settings and turned off hibernate mode.
- Windows
Killed once by someone from XL.net, on 2026-06-30.
Windows
Word freezes when saving to PDF with the PDFMaker add-in disabled
Word was freezing whenever documents were saved as PDF, and an error was shown. The issue was fixed by reenabling the PDFMaker add-in.
Killed once by someone from XL.net, on 2026-06-30.
Windows
HP LaserJet Pro M402-M403 showed offline after being unplugged from its docking-station connection
The printer was reported offline after it became unplugged from the docking station. It was reconnected, came back online and available, printed test pages successfully, and was set as the default printer.
Killed once by someone from XL.net, on 2026-06-30.
Windows
Intermittent physical keyboard keys not working in some applications
Spacebar, backspace, and other physical keyboard keys were failing intermittently in some applications while On-Screen Keyboard still worked. The technician installed a pending BIOS update and reset the keyboard drivers to default, then confirmed the keys worked normally in apps.
- Windows
Killed once by someone from XL.net, on 2026-06-29.
Windows
Windows apps closing with an out-of-memory message
A Windows PC was showing the message "There isn't enough memory for the page" and closing applications, including Excel. The technician reset the PC with the standard setup, restored user data and sign-ins, and left the machine to be watched for any return of the issue before a later Windows 11 upgrade.
- Windows
Killed once by someone from XL.net, on 2026-06-26.
Windows
Frozen cloud desktop resolved by restarting the virtual machine
The cloud desktop froze and then went black. The service desk restarted the virtual machine and told the user to log back in.
Killed once by someone from XL.net, on 2026-06-26.
Windows
Wrong system date and time
The computer was showing the wrong time and the previous day's date. The technician corrected the date and time on the machine.
- Windows
Killed once by someone from XL.net, on 2026-06-25.
Windows
Shared-drive document opened without the user's recent edits
A document saved on a shared drive opened without the most recent work. The technician checked local and network recovery sources, found only older restorable copies, and recovered the available backup versions.
Killed once by someone from XL.net, on 2026-06-24.
Windows
SharePoint documents stopped syncing in OneDrive
A user's SharePoint documents were not syncing in OneDrive. The technician re-added the documents to the OneDrive folder as a manual resync workaround.
- Windows
Killed once by someone from XL.net, on 2026-06-24.
Windows
Printer showed offline and was re-added
The printer was reported offline in Windows. The technician re-added the printer to the machine and asked for a print test.
Killed 2 times by someone from XL.net, most recently on 2026-06-23.
Windows
Chrome shuts down with an out-of-memory message
Chrome was closing after reporting that it was out of memory, even with only a few tabs open. The technician increased virtual memory and restarted the PC; Chrome then worked again.
Killed once by someone from XL.net, on 2026-06-23.
Windows
Outlook contacts were not syncing to the phone
The contact list in Outlook was corrected by removing the old contact list and moving the updated list into Outlook's default Contacts list. After Outlook finished syncing, the updated contacts were available on the phone.
- Windows
Killed once by someone from XL.net, on 2026-06-23.
Windows
Laptop would not power on
The laptop would not power on. The issue was fixed by draining static power with a reset through the pinhole underneath the machine.
Killed once by someone from XL.net, on 2026-06-23.
Windows
Intermittent severe system slowness with corrupted system files repaired
The computer had random spikes of severe responsiveness delays. The technician reviewed recent logs, could not reproduce the slowdown, installed pending updates, and ran a system file scan that repaired corrupted system files.
Killed once by someone from XL.net, on 2026-06-22.
Windows
VPN MFA setup failed until NetExtender was updated
A new-user VPN setup could not get past the MFA setup step because the page at port 8443 would not load. The technician installed the latest NetExtender and then confirmed the QR code appeared when the user logged in.
Killed once by someone from XL.net, on 2026-06-22.
Windows
External monitor not detected through docking station
The laptop was not detecting the external monitor. The defective cable between the monitor and the docking station was replaced, and the issue was resolved.
Killed once by someone from XL.net, on 2026-06-22.
Windows
Wake-from-sleep delay before sign-in, with corrupted files found on scan
The PC was slow to wake and let the user sign back in after a long sleep. A repair scan was run and it found corrupted files, which was expected to improve the wake/sign-in behavior.
Killed once by someone from XL.net, on 2026-06-19.
Windows
Windows display resolution reset and screen no longer filled the monitor
After an unexpected power interruption during a storm, the display came up smaller than the monitor and would not maximize normally. The technician restored the display resolution settings and the issue was resolved.
Killed once by someone from XL.net, on 2026-06-19.
Windows
Windows PC reboots repeatedly after login
The PC would boot, open Chrome for D365, then show a restart error and loop rebooting. The technician repaired corrupt files and rebooted the machine, and it was working normally afterward.
Killed once by someone from XL.net, on 2026-06-19.
Windows
Expired SSL certificate caused a website not secure warning
The hosted website was showing a browser warning that the connection was not secure because its SSL certificate had expired. The certificate was renewed and reissued, and the site should return to a secure state after propagation.
Killed once by someone from XL.net, on 2026-06-19.
Windows
Outlook folders were nested under Inbox after a migration
After a migration, folders that appeared missing in Outlook were found nested inside the main Inbox folder. The technician confirmed the folder contents were up to date.
Killed once by someone from XL.net, on 2026-06-18.
Windows
New laptop would not connect to the docking station monitors properly
The newer laptop was not working correctly with the docking station, so the connected monitors were not coming up as expected. Driver updates were completed, then the user was asked to check whether both monitors now work.
- Windows
Killed once by someone from XL.net, on 2026-06-18.
Windows
Camera preview stayed blank until a pending driver update was finished with a restart
The camera was not working because Windows had a pending camera driver update that had not finished installing. After the PC was restarted, the camera preview came up correctly in Teams.
- Windows
Killed once by someone from XL.net, on 2026-06-18.
Windows
Flickering desktop icons fixed by rebuilding the user profile
The desktop icons were flickering, and the default PDF app was also misbehaving. The technician backed up the user data, deleted the user profile, rebooted, and signed back in; the flickering stopped and the PDF setting was restored.
Killed once by someone from XL.net, on 2026-06-17.
Windows
Reinstall Barracuda Backup Agent on affected servers
Barracuda Backup Agent was reinstalled on the affected servers. The technician also checked one server by testing the agent reinstall, confirming the backup job still existed in the portal and that connectivity to the server worked.
- Windows
Killed once by someone from XL.net, on 2026-06-13.
Windows
Adobe Acrobat Pro license activation error
Adobe Acrobat Pro was showing a license problem. The technician signed in with the account and activated the license, which resolved it.
Killed once by someone from XL.net, on 2026-06-12.
Windows
Mouse would not pair and the third display would not extend
The mouse was not being recognized, and the laptop could only mirror one external screen instead of using a separate third display. The technician paired the mouse without the dongle and got the third screen working.
- Windows
Killed once by someone from XL.net, on 2026-06-12.
Windows
Conditional Access geofencing blocked sign-in until the account was excluded
The user could get into email but was blocked from accessing the Microsoft 365 account because a geofencing/conditional access rule was still applied. The account was added to the exclusion list after the Microsoft Entra ID P1 license was reactivated so the policy could be edited.
- Windows
Killed once by someone from XL.net, on 2026-06-12.
Windows
Copying to the S: drive failed until the file server was rebooted
Copying a file from the local Downloads folder to the S: drive was failing with an error. The file server hosting that share was rebooted, remote access was restored, and available memory resources were verified before the user was asked to retry the copy.
Killed once by someone from XL.net, on 2026-06-11.
Windows
Laptop camera was blocked by a closed privacy shutter
The built-in laptop camera could not be accessed because the physical camera shutter was covering it. Moving the shutter to uncover the camera resolved the issue.
Killed 2 times by someone from XL.net, most recently on 2026-06-11.
Windows
Camera stops working until its driver is repaired and reinstalled
The computer's camera was not working for several days. The technician repaired and updated the camera driver, then reinstalled the driver and rebooted the computer; the camera was confirmed working again.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-06-11.
Windows
Cloud desktop restart restored access to hosted applications
The virtual desktop was restarted because sign-in to the hosted applications was not working. Once the virtual machine came back up, reconnecting was possible.
Killed once by someone from XL.net, on 2026-06-11.
Windows
Missing assembly file updates; available versions recovered
The assembly reopened showing only an older saved version and the work from the previous day was missing. The technician gathered the available recovered versions and uploaded them to a recovered folder.
Killed once by someone from XL.net, on 2026-06-10.
Windows
Freeze followed by blue screen after restart, resolved by driver repair and update
The computer froze, then after restart it appeared to be in a reset-like state with a blue screen. The technician reported a driver issue and fixed it by repairing corrupted drivers and updating the machine's drivers.
Killed once by someone from XL.net, on 2026-06-09.
Windows
Egnyte desktop app not signed in; Z: drive missing in File Explorer
Egnyte desktop app was installed and running, but it was not signed in with the account needed to connect the Z: drive. The password was reset and the desktop app was signed in, which restored the drive in File Explorer.
Killed once by someone from XL.net, on 2026-06-09.
Windows
External monitors stayed blank because the dock had no power
The laptop was not detecting the Thunderbolt dock, so the two external monitors showed nothing. Restoring power to the dock brought both monitors back.
Killed once by someone from XL.net, on 2026-06-08.
Windows
Remote Desktop on a new workstation was not accepting connections
The new workstation was initially reachable on the network, but Remote Desktop was not listening on port 3389. After checking the firewall profile and Remote Desktop settings, the listener was restored and remote sign-in was confirmed working.
Killed once by someone from XL.net, on 2026-06-08.
Windows
Windows laptop stuck loading before sign-in when docked
The laptop was stuck loading before the sign-in screen after a reboot. The dock was unplugged, Windows and firmware updates were installed on the laptop and docking station, and then the machine restarted and allowed sign-in normally.
- Windows
Killed once by someone from XL.net, on 2026-06-08.
Windows
Built-in Backspace and Enter keys stopped working on a laptop keyboard
The laptop's internal Backspace and Enter keys were unresponsive. A vendor keyboard replacement was arranged and the keys worked again afterward.
Killed once by someone from XL.net, on 2026-06-05.
Windows
Laptop showed black screen and never POSTed; moved to replacement and configured profile
The laptop stayed on a black screen, did not show video on an external monitor, and never came online. The user was moved to a new or spare laptop, the profile was configured, and remote access was tested successfully.
Killed once by someone from XL.net, on 2026-06-05.
Windows
Unexpected shutdowns with errors after reboot
The computer was shutting down on its own and showing multiple errors after restart. The technician ran scans, repaired corrupted files, and rebooted the machine; the user later confirmed it was working normally.
Killed once by someone from XL.net, on 2026-06-04.
Windows
Windows app failed to reinstall from Microsoft Store
The Windows app had been uninstalled and the first reinstall attempt hit a generic error. Reinstalling it through Microsoft Store and signing back in restored normal operation.
- Windows
Killed once by someone from XL.net, on 2026-06-02.
Windows
SolidWorks could not obtain a license until the machine license was enabled
SolidWorks was unable to obtain a license on the user’s Windows computer. The technician remotely enabled the license on the machine and left the app open.
Killed once by someone from XL.net, on 2026-06-02.
Windows
Cracked laptop screen; replacement machine configured
The laptop screen was cracked in the lower-right corner and showed black/white lines. A replacement machine was prepared, sign-in was restored by resetting the password and MFA, and applications, files, bookmarks, and settings were transferred.
Killed once by someone from XL.net, on 2026-06-01.
Windows
M2M shows a Quit/Ignore error when saving or processing new transactions
Saving or processing new transactions in M2M failed with an error dialog offering Quit or Ignore. The M2M services were restarted on the server, and the issue was later confirmed resolved.
Killed once by someone from XL.net, on 2026-06-01.
Windows
Laptop freezes and locks up; Windows and Office repair applied
A Windows laptop was freezing and locking up enough to require a hard shutdown and restart. The technician applied pending Windows updates, ran operating system scans, and repaired Office 365 after one crash appeared to involve Outlook, then left the machine in normal-use testing.
Killed once by someone from XL.net, on 2026-05-29.
Windows
G HUB latest version was blocked by Windows Firewall and had to be rolled back
Mouse software stopped working correctly on the newest app version because Windows Firewall was blocking some features. The technician rolled it back to the previous version and disabled automatic updates.
Killed once by someone from XL.net, on 2026-05-26.
Windows
NetExtender window opens offscreen after docking changes
NetExtender was running, but its window kept opening offscreen after the laptop moved between docked and undocked use. The fix was to reinstall the latest version, clear the Windows external-monitor cache, reboot, and verify it reopened in the visible area.
- Windows
Killed once by someone from XL.net, on 2026-05-22.
Windows
Excel freezing/crashing with low virtual memory
Excel and other apps were freezing or crashing on a Windows laptop. The technician repaired Microsoft Office, ran Windows file-repair checks including DISM, and increased virtual memory; the freezing was not recurring at closure.
Killed once by someone from XL.net, on 2026-05-22.
Windows
Dock-connected mouse and keyboard stop working when the docking station driver fails to initialize
Mouse and keyboard connected through the docking station were not working because the docking station driver failed to initialize properly. The issue was resolved by reconnecting the docking station and restarting the machine; updates were checked and none were available for the dock, mouse, or keyboard.
- Windows
Killed once by someone from XL.net, on 2026-05-22.
Windows
Survey link blocked with 'This site can't be reached'
The survey link was being blocked and returned 'This site can't be reached' in the browser. Additional domains were added to the firewall allow list, and a later retest from a test computer showed the link opening.
Killed once by someone from XL.net, on 2026-05-21.
Windows
Sharp BP-70C31 printer stopped printing
Printing to the Sharp BP-70C31 stopped after it had worked earlier in the day. The existing printer instance was removed, the device was rediscovered and reinstalled with Add Device, a test page printed successfully, and the printer was set as default.
Killed once by someone from XL.net, on 2026-05-21.
Windows
File Explorer search was slow until the search index was rebuilt
File Explorer search was taking a long time to load and the machine felt very slow. The technician adjusted the power settings and rebuilt the search index, then confirmed File Explorer search was working correctly.
Killed once by someone from XL.net, on 2026-05-21.
Windows
Shared user mailboxes lost their licenses and users could not use them
Two user mailboxes that were also used as shared mailboxes lost their licenses, which stopped users from using them. The technician re-licensed the affected mailboxes.
Killed once by someone from XL.net, on 2026-05-20.
Windows
Repeated blue-screen or freeze crashes on a Windows laptop
The laptop was crashing repeatedly, either with a blue screen or by freezing. The technician completed the missing system updates as part of troubleshooting and closed the ticket with the issue addressed.
- Windows
Killed once by someone from XL.net, on 2026-05-20.
Windows
RDP logon through VPN was causing repeated account lockouts
The account was locking out when logging in to Remote Desktop through the VPN. The technician created a new user profile for the account, then tested RDP again and confirmed the lockout no longer happened.
Killed once by someone from XL.net, on 2026-05-20.
Windows
Sign-in error after locking a domain-joined laptop
After a password change, the laptop showed an error when trying to sign back in after the screen locked. The technician removed the laptop from the domain, re-added it, and confirmed the user could lock and sign in normally afterward.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Shared drive unavailable on the office network without VPN
The computer could not reach a shared drive while on the office network and still needed VPN to connect. The issue was resolved by correcting the network switch port configuration.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Scanner on the multifunction printer failed until the authentication token was renewed
Scanning from the large multifunction printer was failing with an error message. The technician renewed the scanner authentication token and the issue was reported as resolved.
- Windows
Killed once by someone from XL.net, on 2026-05-19.
Windows
Remote Desktop login hangs on a black screen at personalized settings
A Remote Desktop session would sit on a black screen showing "setting up personalized settings". The session was cleared by logging the user out of the current session.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Multiple machines show the wrong time because the time source server is unresponsive
Several computers and the GUI time clock were showing the wrong time because they were syncing from an unresponsive server. The server was rebooted during a maintenance window, and the reboot completed after updates finished applying.
Killed 2 times by someone from XL.net, most recently on 2026-05-18.
Windows
OneDrive folders not syncing because file and folder names needed to be renamed
OneDrive folder sync was failing. The technician renamed two folders and several files to remove numbers from the names, and syncing started working again.
- Windows
Killed once by someone from XL.net, on 2026-05-18.
Windows
External monitor would not reengage after docking
After the laptop was reconnected at the office, the right external monitor kept disconnecting and going into power saving mode. Swapping to a spare docking station did not change it; changing that monitor’s input from wireless to HDMI restored normal connection.
Killed once by someone from XL.net, on 2026-05-18.
Windows
Storage keeps filling up
The computer was running low on storage and about 60GB was freed to recover space.
Killed once by someone from XL.net, on 2026-05-18.
Windows
X: mapped drive would not stay connected until the domain password was reset
The X: mapped drive was missing. It was restored by resetting the domain password and remapping the drive.
- Windows
Killed once by someone from XL.net, on 2026-05-15.
Windows
Expired or uncached PC password was affecting VPN and T: drive access
The user was having to use VPN to reach the T: drive even while in the office, and the VPN was not staying connected. The technician found the PC password was expired or not cached, changed it, and the connection was more stable afterward.
- Windows 11 24H2
Killed once by someone from XL.net, on 2026-05-12.
Windows
VPN and remote desktop software missing after hard drive replacement
The machine no longer had the VPN and remote desktop software after a hard drive replacement. The technician reinstalled both and saved an RDP shortcut for easier access.
Killed once by someone from XL.net, on 2026-05-11.
Windows
Kaseya agent shows offline while the PC is online
The endpoint was reported as offline in Kaseya even though the PC was up. The technician corrected the agent's server address, rebooted the machine, updated the agent app, and confirmed remote connectivity worked again.
- Windows
Killed once by someone from XL.net, on 2026-05-11.
Windows
VPN would not connect until the computer was restarted
The VPN would not connect. Restarting the computer restored VPN access.
- Windows
Killed once by someone from XL.net, on 2026-05-11.
Windows
Slow file saves and general slowness tied to the network switch
File saves were taking too long and the system felt slow. Rebooting the network switch improved performance.
Killed once by someone from XL.net, on 2026-05-08.
Windows
Printer access was restored by a firewall-side change
A printer issue was reported. The technician completed a change on the firewall side, and the printer test was later confirmed as working.
- Windows
Killed once by someone from XL.net, on 2026-05-08.
Windows
ScanSnap Home was outdated and would not connect to the iX1600 scanner
ScanSnap Home could not connect to the USB 3.0 ScanSnap iX1600 scanner and kept failing during setup. The technician removed ScanSnap Home, rebooted the PC, and installed the latest version with admin credentials; the scanner then detected correctly and a test scan succeeded.
Killed once by someone from XL.net, on 2026-05-06.
Windows
External monitor stopped displaying on a laptop until Windows updates and the graphics driver were refreshed
An external monitor connected to a laptop stopped working. The issue was resolved by finishing Windows updates, uninstalling and reinstalling the graphics driver, and rebooting; the monitor then displayed normally on both screens.
Killed once by someone from XL.net, on 2026-05-06.
Windows
Konica Minolta Bizhub C451i printing not available until driver was installed
The workstation could scan to the Konica Minolta Bizhub C451i, but it could not print because the printer driver was not installed. The driver was installed and a test page printed successfully.
Killed once by someone from XL.net, on 2026-05-05.
Windows
Local admin assignment did not apply when added as a group
The requested admin access did not take effect when the users were added as a group. The configuration was changed so each account was added individually, then it synced and worked as local admin.
Killed once by someone from XL.net, on 2026-05-05.
Windows
Windows print options showed the wrong default printer
The printer was not set as the default in Windows, so the wrong printer name appeared in print options. The correct printer was set as default and was shown online afterward.
- Windows
Killed once by someone from XL.net, on 2026-05-05.
Windows
Slow document opening after restart; temp cleanup and driver repair helped
The Windows machine was running very slowly and taking a long time to open documents even after restarts. The technician removed bloatware and temporary files from the Temp folder, repaired corrupted drivers, and the slowdown was no longer reproducible; the user later confirmed the issue was resolved.
Killed once by someone from XL.net, on 2026-05-04.
Windows
Scan to network folder failed because the scanner account lacked folder permissions
Scanning to the network folder was failing and the file was not arriving in the destination folder. The technician corrected the scanner account permissions on the affected scan folders and verified that a test scan worked.
Killed once by someone from XL.net, on 2026-05-01.
Windows
Slow startup and general lag; SFC repaired corrupted system files
The machine was slow to start and lagged during normal use. System File Checker found corrupted files, they were repaired, the machine was rebooted, and Windows Update with hardware driver updates was applied; the hardware scan was normal.
Killed once by someone from XL.net, on 2026-05-01.
Windows
Printer disconnected from wireless and went offline
The printer lost its wireless connection and went offline. It was reconnected to wireless and reinstalled on the computer, and printing then worked from both the local machine and the virtual machine.
- Windows
Killed once by someone from XL.net, on 2026-04-30.
Windows
PDFs would not open because the app processes were unresponsive
Opening a PDF produced an error because the PDF application's processes were unresponsive. The technician ended the stuck processes, restarted the machine, and cleared temporary files.
Killed once by someone from XL.net, on 2026-04-30.
Windows
Workstation clock was several minutes fast and stayed wrong after reboot and time zone changes
The system clock was running about 4–5 minutes fast even after reboots, changing time zones, and with automatic time enabled. The technician forced a time resync and the clock returned to normal.
Killed once by someone from XL.net, on 2026-04-29.
Windows
Broad application slowdown caused by firewall connection attempts
All applications on the laptop were slow to connect and open files or email. The technician said a high number of attempted connections were hitting the firewall and that the firewall was isolated to stop the slowdown from continuing.
Killed once by someone from XL.net, on 2026-04-29.
Windows
Scam browser pop-ups claiming the computer is infected
Firefox was showing adware-style pop-ups that said the computer was infected and pushed a phone number to call. The technician blocked the sites sending the notifications, and the pop-ups stopped.
Killed once by someone from XL.net, on 2026-04-29.
Windows
Laptop powers on with no display until power is drained
The laptop had no display. The issue was resolved by draining the power with a 15-second power-button hold, then powering it back on.
- Windows
Killed once by someone from XL.net, on 2026-04-29.
Windows
VPN failure caused by an outdated NetExtender install
The VPN issue was traced to an outdated NetExtender app. The outdated copy was removed and the newer version was installed, which resolved the issue.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-04-29.
Windows
Laptop display issue with the lid closed
The laptop screen was not displaying correctly in the closed-lid setup. Adjusting the monitor settings fixed the display.
- Windows
Killed once by someone from XL.net, on 2026-04-28.
Windows
VPN connection failed because the SSL certificate on the firewall expired
VPN access failed because the public-facing SSL certificate on the firewall had expired. Installing the replacement SSL certificate resolved the connection issue and the user was able to connect again.
- Windows
Killed once by someone from XL.net, on 2026-04-28.
Windows
One monitor lost expected resolution options and the display layout changed
One monitor was not showing all expected resolution choices, and the primary monitor/numbering had changed. The technician restarted the dock and the computer, then corrected the screen resolution and monitor arrangement so all displays were working normally.
- Windows
Killed once by someone from XL.net, on 2026-04-27.
Windows
Duet Display installer was blocked by antivirus
Duet Display would not install because antivirus protection blocked the app. The issue was resolved by allowing the application to be installed.
- Windows
Killed once by someone from XL.net, on 2026-04-27.
Windows
Out of disk space when saving or downloading files
The workstation could not save the needed files because the local disk was nearly full. After cleanup, an unused local user profile was removed and about 30 GB of space was freed, which resolved the issue.
- Windows
Killed once by someone from XL.net, on 2026-04-24.
Windows
Website only allows partial batch downloads of documents
Only some documents downloaded when several were requested from the website at once. The workaround was to download the files individually instead of as a batch.
Killed once by someone from XL.net, on 2026-04-23.
Windows
Printer could not send documents to email until a printer setting was changed
Documents could not be sent to email from the printer workflow. A printer setting was modified and the issue was reported as resolved after testing.
- Windows
Killed once by someone from XL.net, on 2026-04-23.
Windows
VPN sign-in blocked by locked account
The user could not sign into the VPN because the sign-in flow reported that the account was locked. The technician used the unlock action on the account and asked the user to try connecting again.
Killed once by someone from XL.net, on 2026-04-22.
Windows
AVD sign-in issue caused by outdated Remote Desktop app
The user could not log in to AVD. The outdated Remote Desktop app was replaced with the Windows app, and the Windows app was pinned to the taskbar.
- Windows
Killed once by someone from XL.net, on 2026-04-22.
Windows
Microsoft Photos error dialog when opening image files
Opening image files in Microsoft Photos showed a consistent error dialog. The technician reinstalled Microsoft Photos, then tested sample images and confirmed they opened without the error.
Killed once by someone from XL.net, on 2026-04-21.
Windows
HEIC screenshots would not open until HEVC Video Extensions were installed
HEIC screenshot images could not be opened or printed. Installing HEVC Video Extensions on the device resolved the issue.
Killed once by someone from XL.net, on 2026-04-20.
Windows
Teams freezes the computer when joining meetings
Joining a Teams meeting was freezing the whole computer and forcing a restart. The technician checked crash logs, reinstalled Teams, updated the graphics driver, rebooted the PC, and ran a Windows file scan; a test call then worked normally.
- Windows
Killed once by someone from XL.net, on 2026-04-20.