Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Website only allows partial batch downloads of documents
Only some documents downloaded when several were requested from the website at once. The workaround was to download the files individually instead of as a batch.
Killed once by someone from XL.net, on 2026-04-23.
Windows
Printer could not send documents to email until a printer setting was changed
Documents could not be sent to email from the printer workflow. A printer setting was modified and the issue was reported as resolved after testing.
- Windows
Killed once by someone from XL.net, on 2026-04-23.
Windows
VPN sign-in blocked by locked account
The user could not sign into the VPN because the sign-in flow reported that the account was locked. The technician used the unlock action on the account and asked the user to try connecting again.
Killed once by someone from XL.net, on 2026-04-22.
Windows
AVD sign-in issue caused by outdated Remote Desktop app
The user could not log in to AVD. The outdated Remote Desktop app was replaced with the Windows app, and the Windows app was pinned to the taskbar.
- Windows
Killed once by someone from XL.net, on 2026-04-22.
Windows
Microsoft Photos error dialog when opening image files
Opening image files in Microsoft Photos showed a consistent error dialog. The technician reinstalled Microsoft Photos, then tested sample images and confirmed they opened without the error.
Killed once by someone from XL.net, on 2026-04-21.
Windows
HEIC screenshots would not open until HEVC Video Extensions were installed
HEIC screenshot images could not be opened or printed. Installing HEVC Video Extensions on the device resolved the issue.
Killed once by someone from XL.net, on 2026-04-20.
Windows
Teams freezes the computer when joining meetings
Joining a Teams meeting was freezing the whole computer and forcing a restart. The technician checked crash logs, reinstalled Teams, updated the graphics driver, rebooted the PC, and ran a Windows file scan; a test call then worked normally.
- Windows
Killed once by someone from XL.net, on 2026-04-20.
Windows
Website would not load until DNS servers were changed
The website would not open on the affected Windows computers. Changing the DNS servers to 8.8.8.8 and 8.8.4.4 restored access, and the site loaded normally afterward.
- Windows
Killed once by someone from XL.net, on 2026-04-17.
Windows
Printer stopped printing after being disconnected and moved
The printer would no longer print from the computer after it was disconnected during a move. The printer was successfully set up again on the machine.
Killed once by someone from XL.net, on 2026-04-16.
Windows
USB file copy blocked by BitLocker policy
Copying files to a USB drive was blocked by a BitLocker-related policy. The technician modified the policy and then had the requestor retest; the issue was reported resolved.
- Windows
Killed once by someone from XL.net, on 2026-04-16.
Windows
VPN sign-in failed because the domain password had expired
A remote VPN login problem was caused by an expired domain password. The password was reset, a new password was set, and VPN access was verified working normally again.
Killed 2 times by someone from XL.net, most recently on 2026-04-15.
Windows
Checks printer was using Bluetooth/wireless instead of USB
The checks printer needed to be connected by USB cord only. The technician switched it to USB-only and disabled the printer’s wireless features.
Killed once by someone from XL.net, on 2026-04-15.
Windows
Incorrect system time on the laptop
The laptop was showing the wrong system time. The technician adjusted the machine's time and the issue was reported as resolved.
Killed 2 times by someone from XL.net, most recently on 2026-04-15.
Windows
Shared copier/printer outage caused by a stuck print backend
Both copiers were unavailable. Restarting the stuck backend server restored printing.
- Windows
Killed once by someone from XL.net, on 2026-04-15.
Windows
Shared printer install blocked by Windows printer permissions
A shared printer could not be added on a Windows PC because printer permissions were restricting the install. The technician updated the device permissions, installed the printer from the shared server location, and confirmed it by printing a test page.
- Windows
Killed once by someone from XL.net, on 2026-04-14.
Windows
Tape backup job was changed to back up the full virtual machine
The tape backup was rebuilt so it backed up the whole virtual machine instead of individual shares, then it was scheduled and completed successfully. The run used two tapes and left one free tape.
Killed once by someone from XL.net, on 2026-04-13.
Windows
Outlook opened only in Safe Mode and showed a profile selection prompt
Outlook would not open normally. The correct profile was selected and the startup prompt to choose a profile was removed, which restored normal opening.
Killed once by someone from XL.net, on 2026-04-12.
Windows
Laptop powers on to a dark screen
The laptop powered on but showed a completely dark screen. The technician got it booted normally again and checked the logs, but there were no logs since yesterday so the cause could not be confirmed.
Killed once by someone from XL.net, on 2026-04-10.
Windows
Slow performance caused by two antivirus products running at once
The computer was slow because two antivirus products were active at the same time. Sophos Endpoint Protection was removed because it was not managed locally.
Killed once by someone from XL.net, on 2026-04-10.
Windows
Slideshow screensaver error on meeting-room computers
A meeting-room PC showed a slideshow screensaver error. The technician checked the screensaver settings, moved the slideshow images into the correct folder to match a working computer, and retested until the error stopped appearing.
- Windows
Killed once by someone from XL.net, on 2026-04-10.
Windows
Black screen caused by incorrect external display settings
The laptop showed a black screen. The technician fixed the display issue by changing the monitor resolution and matching the monitor layout to the physical setup.
- Windows
Killed once by someone from XL.net, on 2026-04-09.
Windows
Network printer was not discovered automatically
Windows did not find the network printer in Add a Printer or Scanner. The printer was added manually by IP address, then a test page was printed to confirm it worked.
Killed once by someone from XL.net, on 2026-04-09.
Windows
SentinelOne blocked the ActivID ActivClient installer
ActivID ActivClient would not install because SentinelOne was blocking the installer. An exclusion was added for the installer, the software was installed, and the computer was rebooted to finish the install.
Killed once by someone from XL.net, on 2026-04-09.
Windows
Desk phone shows a red X and will not place calls
The phone displayed a red X and was not working. A reset was performed by removing power, holding 1+3+5, then powering it back on; after that the phone showed the correct date/time and could place outbound calls.
Killed once by someone from XL.net, on 2026-04-08.
Windows
Foot pedal would not stay connected until both computers were rebooted
The foot pedal was disconnected and would not connect properly. Rebooting both computers and reconnecting the pedal restored the connection, and the pedal was tested as working.
- Windows
Killed once by someone from XL.net, on 2026-04-07.
Windows
VPN verify error cleared by syncing the computer time
After a power outage, the computer could not reconnect to VPN and showed a repeated "verify error" / reconnect loop. Syncing the computer to the correct time resolved the issue and VPN connected successfully.
Killed 2 times by someone from XL.net, most recently on 2026-04-07.
Windows
INACCESSIBLE_BOOT_DEVICE at OEM logo during boot
The PC booted only to the OEM logo and then stopped with an INACCESSIBLE_BOOT_DEVICE stop code, with no advanced options or recovery environment available. It was sent for on-site warranty repair and was later reported working properly.
Killed once by someone from XL.net, on 2026-04-07.
Windows
Low disk space from old local profiles
The computer was reporting that it was out of memory because the system drive was critically low on free space. Older local profiles were removed, which freed about 60 GB.
Killed once by someone from XL.net, on 2026-04-07.
Windows
System crashes shortly after startup with Smartcard driver errors
A Windows machine was crashing after about five minutes of use and forcing a shutdown. The technician found Smartcard driver errors, ran the latest Windows and driver updates, and corrected system file errors; after reboot, the machine had not crashed again.
- Windows
Killed once by someone from XL.net, on 2026-04-06.
Windows
Plotter returns "printer is not responding" and its web interface could not be reached
Print jobs to the plotter failed with a printer-not-responding message. The technician identified a connection issue as the likely root cause, said it was already fixed, and noted the change may take time to propagate before printing works again.
Killed once by someone from XL.net, on 2026-04-06.
Windows
SolidWorks license issue resolved by reactivating licenses
SolidWorks licensing was failing. The technician reactivated the licenses in SolidWorks SolidNetwork License Manager 2023.
Killed once by someone from XL.net, on 2026-04-06.
Windows
Second monitor stopped displaying after an unexpected shutdown
The second monitor was not displaying after a power outage caused an unexpected shutdown. Rebooting the workstation and fixing the monitor cables restored the display.
- Windows
Killed once by someone from XL.net, on 2026-04-03.
Windows
Sage 300 stopped opening after a crash
The application crashed and then would not open. The application was relocated, Sage 300 started successfully, and a shortcut was pinned to the Taskbar.
Killed once by someone from XL.net, on 2026-04-03.
Windows
Remote Desktop access was disabled on the target machine
Remote connection to the new PC was failing. The technician enabled remote access on the target machine, and the user later confirmed they could connect.
Killed once by someone from XL.net, on 2026-04-03.
Windows
Built-in laptop camera showed black video or would not open in calls
The laptop camera showed a black image or would not open during video calls. The technician checked camera settings and driver updates, then uninstalled and reinstalled the camera driver and rebooted; the camera worked normally afterward.
- Windows
Killed once by someone from XL.net, on 2026-04-02.
Windows
Printer scan contact was missing from the address book because it was in the wrong group
The email contact needed for scan-to-email was not showing up in the printer address book. The contact was moved into the correct group and then added to the printer address book so it could be found in the right place.
Killed once by someone from XL.net, on 2026-04-02.
Windows
Cached credentials broke access to mapped drives and Microsoft Access
The user was connected to VPN but could not open Microsoft Access or reach the U: drive. The issue was resolved by removing old cached credential entries and remapping the drives, then confirming Access worked.
Killed once by someone from XL.net, on 2026-04-02.
Windows
Slow cloud-session response with high ping; user was moved to a newer laptop
The laptop felt extremely slow because the cloud session had high ping, causing long delays after link clicks. Drivers were updated, Dell Optimizer was removed, power settings were adjusted, and the user was moved to a newer laptop; the new laptop connected successfully and performed better.
Killed once by someone from XL.net, on 2026-04-02.
Windows
VPN would not connect after an unstable network connection
The VPN connection failed because the laptop had an unstable network connection. The issue was resolved by rebooting the laptop and refreshing the network connection.
- Windows
Killed once by someone from XL.net, on 2026-04-02.
Windows
S-Net call transfers did not ring after an update
S-Net was updated to version 7.6 on the affected computer, but transferred calls still did not ring. Updating the other S-Net client used in the transfer test resolved the problem and transfers worked as expected.
- Windows
Killed once by someone from XL.net, on 2026-04-01.
Windows
Remote connection failed because the shortcut was missing RD Gateway information
The computer could not connect remotely from home because the shortcut did not include the RD Gateway settings it needed. The shortcut was updated and the connection issue was resolved.
Killed once by someone from XL.net, on 2026-04-01.
Windows
Workstation disk space cleanup
Additional cleanup was performed on the Windows workstation, which increased free space to 39 GB. Large files in the Downloads folder were identified as remaining space usage.
Killed once by someone from XL.net, on 2026-04-01.
Windows
SSO app assignment group missing the user
The external app connection could not be used because the group assigned for SSO did not include the user. The user was added to the correct group and the app assignment was updated to use that group.
Killed once by someone from XL.net, on 2026-03-31.
Windows
Apps crash after corrupted files are detected on the machine
Apps were crashing and one app had to be launched multiple times. A scan found corrupted files and the system was repaired, but the restart was deferred because files were still open on the desktop.
Killed once by someone from XL.net, on 2026-03-25.
Windows
Brother HL-3700DW print jobs kept spinning until the printer was reinstalled
Printing was stuck spinning and documents would not come out. The old printer entries were removed, the Brother HL-3700DW was reinstalled with Brother's official driver package, and the printer was set as default after a successful test print.
Killed once by someone from XL.net, on 2026-03-25.
Windows
USB mass storage was blocked by a computer-based policy exclusion list
Specific computers were still restricted from using USB mass storage because the policy exclusions were out of date. The technician added the current PCs to the exclusion list, removed the old PCs, and forced a policy refresh; a reboot may still be needed.
- Windows
Killed once by someone from XL.net, on 2026-03-25.
Windows
File-too-long error when adding drawings to a CAD project
A CAD project hit a file-too-long error while drawings were being added. The issue was resolved by shortening the path through renaming the parent folders.
- Windows
Killed once by someone from XL.net, on 2026-03-25.
Windows
RemotePC sign-in prompts and connection failures
RemotePC connections were failing with repeated sign-in prompts and an "already logged in" message. The RemotePC service was restarted on the affected servers and the user was asked to try again.
Killed once by someone from XL.net, on 2026-03-25.
Windows
Frozen remote desktop session on a virtual machine
The computer appeared frozen in a remote desktop session: the mouse moved but nothing else responded. The technician rebooted the virtual machine, replaced the old Remote Desktop app with Windows App, and reconnected; after startup programs loaded, the system ran normally and programs opened without issues.
Killed once by someone from XL.net, on 2026-03-24.
Windows
Computer access restored with recovery key
The user could not get into the computer until the key from the secure link was used. Support had the user try the key, confirmed they could access the computer, and then closed the ticket.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-03-24.
Windows
Intermittent BitLocker startup prompt on laptop
Vendor support changed the laptop's local BitLocker group policy and then tested multiple restarts. The startup prompt no longer appeared during those checks.
Killed once by someone from XL.net, on 2026-03-23.
Windows
Printer redirection in AVD was missing until the laptop's printer stack was refreshed
The HP SmartTank 5101 would not redirect into AVD. The full driver package was installed on the physical laptop, old printers were removed, both the laptop and AVD were rebooted, and the redirected printer was verified as working.
Killed once by someone from XL.net, on 2026-03-19.
Windows
Sync and download problems caused by low storage space
The computer showed sync/download problems where files and folders appeared downloaded on the machine but other team members could not access or see them, and some folders lagged for days. The issue was resolved by clearing temporary files to free up storage space.
Killed once by someone from XL.net, on 2026-03-18.
Windows
Java file opens as an unknown blank file and prompts for Open With
Windows was treating the affected Java-linked file as an unrecognized white blank file instead of launching Java. The file association was repaired by pointing it to javaws in the installed Java 8 bin folder, and the app opened normally.
- Windows
Killed once by someone from XL.net, on 2026-03-18.
Windows
Illustrator crashes traced to the NVIDIA driver; driver updated
The laptop was crashing after a crash report in Event Viewer pointed to the NVIDIA driver. The newer NVIDIA driver was downloaded and installed, and testing showed programs opened and an Illustrator file could be saved without crashing.
Killed once by someone from XL.net, on 2026-03-17.
Windows
Computer was offline because it was on guest Wi‑Fi and an inactive Ethernet wall port
The machine had no working internet after the move. The Ethernet cable was moved to an active wall port, the computer was connected to the main Wi‑Fi, and internet access was restored; dock firmware and Type‑C USB firmware were also updated and monitor settings were checked.
- Windows 11 25H2
Killed once by someone from XL.net, on 2026-03-17.
Windows
Remote desktop access returned after restarting the physical machine
The user could not access remote desktop. After restarting the physical machine, they were able to open remote desktop and log into the virtual desktop again.
Killed once by someone from XL.net, on 2026-03-16.
Windows
No internet access from a Windows machine until the home modem/router was restarted
The machine could join the home wireless network but could not reach websites or applications, and it showed offline in remote monitoring. Restarting the home modem/router restored connectivity.
Killed once by someone from XL.net, on 2026-03-16.
Windows
Laptop will not wake from sleep
The laptop would go to sleep and could not be brought back on. The technician disabled sleep and hibernation, then installed Windows and firmware updates; the issue was marked resolved.
Killed once by someone from XL.net, on 2026-03-16.
Windows
Unable to connect to and print on the Xerox office printer
The machine could not connect to the office printer and print. Technicians connected to the machine and installed the Xerox office printer.
Killed once by someone from XL.net, on 2026-03-16.
Windows
Remote Desktop app missing
The remote desktop app was missing from the computer. The technician fixed it by reinstalling the Windows app.
- Windows
Killed once by someone from XL.net, on 2026-03-16.
Windows
Slow application performance on a virtual machine; restart performed
Applications were reported as slow, and the technician restarted the virtual machine. No deeper cause or additional repair was recorded.
Killed once by someone from XL.net, on 2026-03-14.
Windows
Monitor not getting a signal until power connections were reseated
The external monitor showed no signal. Reseating the laptop and monitor power connections restored the display.
Killed once by someone from XL.net, on 2026-03-13.
Windows
Desktop would not power on and the monitor display needed correction
The computer was reported as not powering on when first checked, and the monitor display was also corrected. The technician powered it on successfully and restored the display.
- Windows
Killed once by someone from XL.net, on 2026-03-12.
Windows
Second monitor was not detected because the monitor was on the wrong input
The external display was not coming up as a second monitor, and Windows Detect did not find it. The monitor was switched to HDMI, then the monitor order was configured so both screens worked correctly, including with the laptop lid closed.
Killed once by someone from XL.net, on 2026-03-11.
Windows
SentinelOne and DNSfilter were missing after Autopilot
A newly set up Windows computer finished Autopilot without SentinelOne or DNSfilter installed. The technician reported that the machine now has both installed; the likely blocker was a legacy script that installed a conflicting antivirus and stopped the download.
Killed once by someone from XL.net, on 2026-03-11.
Windows
Logon pop-up: "unknown software exception"
A Windows logon pop-up showed "unknown software exception" every time the session started. The machine was rebooted and the program associated with the error was removed.
Killed once by someone from XL.net, on 2026-03-11.
Windows
Domain trust failed on sign-in
A domain-joined workstation showed "the trust relationship between this workstation and the domain failed" during sign-in. The issue was cleared by restarting the Active Directory/domain controller side and sign-in was confirmed working again.
Killed once by someone from XL.net, on 2026-03-11.
Windows
Mouse pointer issue caused by weak mouse batteries
The mouse pointer issue was resolved by replacing the mouse batteries.
Killed once by someone from XL.net, on 2026-03-10.
Windows
SolidWorks Toolbox error caused by incorrect GTOL.SYSM path
SolidWorks Toolbox was failing because the symbol library file was pointed to the wrong location. The path was corrected so GTOL.SYSM could be found, and the issue was resolved.
- Windows
Killed once by someone from XL.net, on 2026-03-09.
Windows
Outlook on the PC would not accept the work account
The user could sign into the account on a phone but not in Outlook on the PC. Reauthenticated the Microsoft 365 work account on the machine, corrected the default email address in Outlook, and confirmed send/receive worked.
- Windows
Killed once by someone from XL.net, on 2026-03-08.
Mac
Shared mailbox missing from Outlook for Mac sidebar
A shared mailbox was missing from Outlook for Mac. It was manually added back to the shared mailboxes list and access was confirmed.
Killed once by someone from XL.net, on 2026-03-06.
Windows
SharePoint folder access was already in place
The user reported trouble reaching older invoice files in a SharePoint folder. Access was confirmed with the user and the needed file was located, so no permission change was needed.
Killed once by someone from XL.net, on 2026-03-06.
Windows
Microsoft Teams shows virtual desktop optimization warning and gets disconnected
Microsoft Teams was kicking the user out and showing the warning "Teams is not optimized for a virtual desktop; you might have issues with audio and video." The technician fixed it by uninstalling and reinstalling Teams on the local machine.
- Windows
Killed once by someone from XL.net, on 2026-03-05.
Windows
Microsoft Teams was reinstalled and the Windows App was installed
Microsoft Teams was reinstalled and the Windows App was installed on the computer. The technician verified that both applications were working properly.
Killed once by someone from XL.net, on 2026-03-05.
Windows
Printer installed but scanning needed the Scan app workaround
The printer/scanner setup installed, but scanning did not have a usable vendor scanner driver. The technician installed the Scan application as a workaround and added its shortcut to the taskbar.
- Windows
Killed once by someone from XL.net, on 2026-03-04.
Windows
Administrator approval was needed for Bing Webmaster Tools sign-in
The service account could not sign in to Bing Webmaster Tools until an administrator account approved the app permissions. After the permissions were approved, sign-in worked.
- Windows
Killed once by someone from XL.net, on 2026-03-04.
Windows
Failed Windows updates cleared by reboot
Two servers had multiple failed Windows update installs and had not been rebooted for months. A maintenance reboot was performed and both came back online; patch verification continued afterward.
Killed once by someone from XL.net, on 2026-03-04.
Windows
Intermittent microphone volume issue in Teams
Microphone volume problems were reported on a Windows computer. The technician tested the microphone through Teams during the call and it was working correctly at that time.
- Windows
Killed once by someone from XL.net, on 2026-03-04.
Windows
Corrupted user profile prevented remote desktop sign-in
The remote desktop sign-in screen was flickering off and on and the cursor kept spinning. The issue was resolved by creating a new user profile.
- Windows
Killed once by someone from XL.net, on 2026-03-03.
Windows
Docked system external monitor not working until display mode was changed
A replaced monitor was still not working on a docked Windows computer. The docking station was restarted and the Windows display setting was changed to Extend, after which both monitors worked normally.
Killed 2 times by someone from XL.net, most recently on 2026-03-03.
Windows
Excel workbook would not save until the original source link was removed
The Excel spreadsheet could not be saved and AutoSave was not available. The technician resolved the issue by unlinking the file from its original source.
Killed once by someone from XL.net, on 2026-03-03.
Windows
Locked session blocked report printing
Users got an error when trying to print reports, and the reports were locked out for everyone. The issue was fixed by deleting the locked session with vendor support.
- Windows
Killed once by someone from XL.net, on 2026-02-25.
Windows
RemotePC reconnect closed open apps after host lock
On a Windows machine accessed through RemotePC, the open apps were closing when the host locked and the session was reconnected. The technician changed the power settings so the machine never automatically sleeps and set the RemotePC host to follow the machine's power settings.
- Windows
Killed once by someone from XL.net, on 2026-02-24.
Windows
Corrupted user profile caused screen blinking and brief blackouts
The screen blinked every few seconds and briefly went black. Pending updates were installed first, but the issue stayed until a new user profile was created.
- Windows
Killed once by someone from XL.net, on 2026-02-24.
Windows
Unexpected shutdown during a remote session
The PC suddenly shut down while it was being used remotely, and a file-transfer interruption message was seen. The technician checked for malware and Event Viewer issues, installed HP and Windows updates, ran a full disk cleanup, and System File Checker repaired some system files.
- Windows
Killed once by someone from XL.net, on 2026-02-22.
Windows
Dock power reset restored monitors and camera
External monitors and the external camera stopped working through the dock. Power-cycling the dock restored both devices, although the dock power light stayed orange afterward.
Killed once by someone from XL.net, on 2026-02-19.
Windows
Mouse stuck on one screen with dual monitors
The mouse would not move between two monitors. The monitor order and default monitor settings were changed, and the pointer then moved normally across both screens.
Killed once by someone from XL.net, on 2026-02-13.
Windows
New laptop setup could not be completed during Autopilot enrollment
A new laptop showed 'Setup could not be completed. Please try again or contact <domain>' during initial setup. The technician completed setup by configuring sign-in through SSO and Office 365.
Killed once by someone from XL.net, on 2026-02-12.
Windows
Windows taskbar disappeared and the cursor stayed as a blue spinning circle
The desktop taskbar was missing and the pointer kept showing a blue spinning circle. Restarting the PC cleared the stuck state and resolved the issue.
- Windows
Killed once by someone from XL.net, on 2026-02-11.
Windows
Adobe Acrobat Pro error opening; Adobe and Chrome were reinstalled
Adobe Acrobat Pro was reported to error when opening. The technician uninstalled Adobe and Chrome, then reinstalled both, and the apps were reported working afterward.
Killed once by someone from XL.net, on 2026-02-10.
Windows
SSL certificate renewal stuck in validation
The SSL certificate renewal did not complete because it stayed in validation. A new CSR was submitted, a replacement certificate was issued, and the renewed certificate was installed on the server.
Killed once by someone from XL.net, on 2026-02-10.
Windows
Computer freezes and restarts unexpectedly
The computer was reported freezing and restarting on its own. The technician repaired system files, ran pending updates, and followed up while the scan and update were still finishing in the background.
Killed once by someone from XL.net, on 2026-02-10.
Windows
Windows PC stuck in a reboot loop until a power reset
A shop-floor computer was stuck in a reboot loop and would not get past the boot screen. A power reset was performed and the machine booted properly afterward.
Killed once by someone from XL.net, on 2026-02-09.
Windows
Chrome crashes and runs out of memory; Desktop Window Manager crash found in logs
Chrome was crashing after a few tabs and showing an out-of-memory problem. The technician found Desktop Window Manager crashes in the event logs, reinstalled the graphics driver, updated Chrome, disabled hardware acceleration, rebooted, and could not recreate the issue at the end of testing.
Killed once by someone from XL.net, on 2026-02-09.
Windows
Outdated remote desktop app needed update
The remote desktop app was out of date and was updated using local admin credentials. That resolved the problem reported with updating AVD.
- Windows
Killed once by someone from XL.net, on 2026-02-09.
Windows
Laptop stopped printing to an MFC printer
The laptop could no longer print to the printer after it had worked earlier. The printer was reinstalled on the laptop using the official drivers, and multiple test documents printed successfully.
- Windows
Killed once by someone from XL.net, on 2026-02-05.
Windows
No sound on the computer; audio drivers were reinstalled
The machine had no sound. The technician fixed it by reinstalling the audio drivers.
Killed once by someone from XL.net, on 2026-02-05.
Windows
Revit video driver error with slow program loading
A video driver error in Revit was associated with slow response and programs failing to load completely. The drivers were updated and the issue later improved.
Killed once by someone from XL.net, on 2026-02-05.
Windows
Surface drops off the network after about an hour
The Surface had many pending Windows, driver, and firmware updates, and its Wi‑Fi profile was not set to connect automatically. Those updates were applied and Connect Automatically was enabled, after which the laptop was reported working as expected and staying connected.
Killed once by someone from XL.net, on 2026-02-05.