Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Browser-based check deposit setup stalled at a secure prompt
A browser-based check deposit setup would not finish until the secure prompt was selected. The technician noted this was likely triggered by a browser update that left the prompt missed.
Killed once by someone from XL.net, on 2025-11-12.
Windows
Outlook was slow and freezing until Cached Exchange Mode and updates were applied
Outlook was running slowly and freezing, especially when forwarding emails with attachments. The technician repaired Microsoft Office, installed the latest Outlook updates, and enabled Cached Exchange Mode, which made forwarding work quickly.
- Windows
Killed once by someone from XL.net, on 2025-11-11.
Windows
System time did not update after the daylight saving change
The computer clock did not reflect the daylight saving time change. The technician verified the time zone and daylight saving setting were correct, then forced a time sync so the displayed time updated.
Killed once by someone from XL.net, on 2025-11-11.
Windows
File would not reopen after Windows 11 upgrade
A file that was left open during a Windows 11 update would not open again. Rebooting the machine cleared the issue and the file opened successfully.
- Windows 11
Killed once by someone from XL.net, on 2025-11-10.
Windows
Camera driver blocked by group policy
The camera driver would not install because a group policy was blocking the device. The policy was disabled, the computer was rebooted, and the driver installed automatically; the camera then worked.
Killed once by someone from XL.net, on 2025-11-06.
Windows
No power; reseated RAM and M.2 drive
The PC was reported as not powering on, with the power button flashing white. After basic power checks, the RAM and M.2 drive were reseated and the machine was resolved.
Killed once by someone from XL.net, on 2025-11-06.
Windows
Voicemail messages were being routed to Junk because the sender was blocked
Messages from one sender were being moved to the Junk folder by mail junk settings. The blocked sender entry was removed, the sender was added to Safe Senders, and messages already in Junk were marked Not Junk and returned to the Inbox.
- Windows
Killed once by someone from XL.net, on 2025-11-06.
Windows
Disk space was filling from SupportAssist snapshots and the Windows Search index
The drive kept running nearly full and the computer was starting to lock up. The technician cleared Dell SupportAssist snapshots/backups and reset the Windows Search index, which freed about 52 GB.
- Windows
Killed once by someone from XL.net, on 2025-11-06.
Windows
Laptop hangs on startup logo and will not boot
The laptop stayed on the startup logo screen and would not reach Windows. The technician installed Windows and firmware updates.
Killed once by someone from XL.net, on 2025-11-05.
Windows
Re-add a Canon printer to a new laptop
A home Canon printer was no longer connected to the new laptop. The technician installed it on the laptop and confirmed that it printed from both the laptop and the virtual machine.
Killed once by someone from XL.net, on 2025-11-05.
Windows
Computer would not wake from screensaver or idle state
The machine would go idle/screensaver and then not wake with the mouse or keyboard, requiring a forced power-off and restart. The technician changed the idle display behavior, installed pending Windows updates including Intel graphics driver updates, and restarted the machine.
- Windows
Killed once by someone from XL.net, on 2025-11-05.
Windows
Mitel Connect reinstall and sign-in
Mitel Connect was reinstalled with updates and the user was signed back into the account. The app was working normally afterward.
- Windows
Killed once by someone from XL.net, on 2025-11-04.
Windows
Low disk space causing slow app and file loading
Apps and files were slow to open because the system drive was low on free space. Disk space was cleared up to about 24 GB free, then the Revit file was retested and opened without disk space error messages.
Killed once by someone from XL.net, on 2025-11-03.
Windows
Remote Desktop Connection shortcut stopped working after an update
The old Remote Desktop Connection shortcut no longer worked. The technician pinned the new version to the taskbar, and the user was then able to connect to the virtual desktop.
Killed once by someone from XL.net, on 2025-10-31.
Windows
Windows print spooler error prevented printers from appearing
The print spooler was erroring and the printer list was not available when trying to print. Windows and firmware updates were installed, the print spooler was restarted, and printing worked again after reboot.
Killed once by someone from XL.net, on 2025-10-30.
Windows
Scanner/printer connection lost on the workstation
The workstation could not use the Epson scanner, and the ID machine app would not open for the user. The technician reconnected the machine to the Epson scanner and the Brother printer, then confirmed that ID and document scanning worked.
Killed once by someone from XL.net, on 2025-10-30.
Windows
OneDrive would not sync a SharePoint library because a duplicate library shortcut was already present
A SharePoint library would not sync to OneDrive. The conflicting SharePoint library shortcut was removed from OneDrive, then the library synced successfully and its contents were confirmed in File Explorer.
Killed once by someone from XL.net, on 2025-10-30.
Windows
Slow performance when powered through a docking station
The computer was running slowly while it was being charged through a docking station. The technician plugged the charger directly into the computer, after which it was working faster, and the user was told to monitor it.
Killed once by someone from XL.net, on 2025-10-29.
Windows
Erratic mouse input from a wireless dongle
The computer was bouncing around on screen and clicking an email would open it instead of deleting it. Removing the mouse dongle/receiver stopped the behavior and the computer worked normally afterward.
Killed once by someone from XL.net, on 2025-10-28.
Windows
Audio was routed to the monitor instead of the laptop speakers
The computer had no sound until the playback device was changed from the monitor to the laptop speakers. After that change, audio worked again.
Killed once by someone from XL.net, on 2025-10-28.
Windows
Shared printer stuck on "connecting to printer" because the print server was unavailable
A shared printer would not connect and stayed at "connecting to printer." The printer was removed and reinstalled under an admin account, then printing was confirmed.
Killed once by someone from XL.net, on 2025-10-28.
Windows
Broken MFA link blocks Remote Desktop sign-in
Remote Desktop and Azure Virtual Desktop sign-in was failing because the MFA authentication link was broken. Resetting MFA and linking Microsoft Authenticator again restored access.
Killed once by someone from XL.net, on 2025-10-28.
Windows
Shared printer shows Offline and cannot be re-added on Windows 11
A Windows 11 computer showed a shared printer as Offline and would not let it be added back. A known workaround was used to reconnect the printer, and a test print succeeded.
- Windows 11
Killed once by someone from XL.net, on 2025-10-27.
Windows
Keyboard letters not working until PC restart
Keyboard letters were not typing on the computer. Restarting the PC cleared the problem and restored normal input.
- Windows
Killed once by someone from XL.net, on 2025-10-27.
Windows
Incorrect PC time zone causing Microsoft Teams meeting time mismatch
The PC was set to the wrong time zone, which caused Microsoft Teams meetings to sync to the wrong local time. The time zone was corrected and Teams was signed out and back in so the meeting times would refresh.
- Windows
Killed once by someone from XL.net, on 2025-10-27.
Windows
Computer would not wake from sleep with mouse or keyboard
The machine would not respond to mouse or keyboard input when waking from sleep. Updates and drivers were installed.
- Windows
Killed once by someone from XL.net, on 2025-10-25.
Windows
C3 launcher needed the required Java setup
The workstation needed the required 64-bit Java install and the C3 app launcher had to be associated with Java. The technician installed the latest 64-bit Java and set the launcher to open with Java, which resolved the access issue.
Killed once by someone from XL.net, on 2025-10-24.
Windows
Virtual desktop applications were slow or stuck until the session was restarted
Applications inside the virtual desktop were slow to respond and sometimes got stuck. The backend session was restarted to refresh it, and the user was then able to log back in and use the desktop normally.
Killed once by someone from XL.net, on 2025-10-23.
Windows
Frozen external monitor image resolved by restarting the virtual desktop
The external monitor picture was frozen, and restarting the virtual desktop cleared the issue. After the reboot finished, both monitors were usable again.
Killed once by someone from XL.net, on 2025-10-23.
Windows
Xerox printer had to be added by IP address
Printing was not working until the printer was added manually by its IP address. After that, it was tested and worked normally.
- Windows
Killed once by someone from XL.net, on 2025-10-23.
Windows
Scan-to-email stopped working because the printer's SMTP settings had reverted to default
The printer's scan-to-email function was failing because its SMTP settings had reverted to default values. The settings were reviewed and a test scan was performed to verify the fix.
- Windows
Killed once by someone from XL.net, on 2025-10-23.
Windows
File Explorer fails to open or extract zip archives; 7-Zip is used as a workaround
Zip archives would not open or extract correctly in Windows Explorer. The technician confirmed 7-Zip could extract the files and advised creating the destination folder first, then extracting into the correct folder.
- Windows
Killed once by someone from XL.net, on 2025-10-23.
Windows
Banking app check upload stalls partway through
A check upload/transaction stalled in the middle of processing in a banking app. The technician retried the upload and it completed successfully; the earlier failure was suspected to be a temporary network interruption.
Killed once by someone from XL.net, on 2025-10-22.
Windows
Default printer was printing double-sided instead of single-sided
The default printer was set to print double-sided when single-sided printing was needed. The technician found the correct M611 printer connection in Windows Devices, cleared the local printer setting that was overriding the option, and confirmed the fix with successful test prints.
- Windows
Killed once by someone from XL.net, on 2025-10-22.
Windows
Mouse cursor missing until driver updates were installed
The mouse pointer was not showing on the laptop. Installing a set of driver updates, including the touchpad driver, and then rebooting restored the cursor and normal control.
- Windows
Killed once by someone from XL.net, on 2025-10-22.
Windows
Duplicated monitors instead of separate extended displays
Multiple connected screens were duplicating the same image instead of working as separate displays. Support resolved it by disabling and then re-enabling the display drivers.
Killed once by someone from XL.net, on 2025-10-21.
Windows
Printer output was garbled and print settings were ignored after a Windows 11 upgrade
Printers were producing jumbled text and one printer was not honoring settings such as one-sided printing after the computer was upgraded to Windows 11. The technician reinstalled both printer drivers with the correct drivers and then tested printing successfully.
- Windows 11
Killed once by someone from XL.net, on 2025-10-20.
Windows
Remote desktop sign-in failed with "internal error"
Sign-in to the virtual desktop failed and showed "internal error." The technician identified a server-side issue and restarted the virtual desktop, after which the user confirmed it connected normally.
Killed once by someone from XL.net, on 2025-10-20.
Windows
Laptop trackpad stopped working after return from service
The laptop trackpad was not working. The technician installed Lenovo Vantage to push the latest firmware and then installed the latest trackpad driver, which restored trackpad function.
Killed once by someone from XL.net, on 2025-10-17.
Windows
Printer connection fixed by installing the missing driver from an administrator account
The workstation could not connect to the printer because the driver was not installed yet. The technician switched to an administrator account, installed the printer driver, switched back, and confirmed the printer was working.
Killed once by someone from XL.net, on 2025-10-17.
Windows
Remote machine became unusable when disk space was low; restart cleared the blockage
A remote Windows machine was reported as running low on disk space and would not let the user do anything. A quick restart of the remote machine resolved the blocking issue, and cleanup of files stored in profiles was still recommended to free space.
Killed once by someone from XL.net, on 2025-10-16.
Windows
Microsoft apps showed an error after a conditional access change
Microsoft apps were throwing an error because a recent conditional access policy change blocked legacy authentication. The policy change was reverted and the user confirmed the issue was resolved.
- Windows 11 24H2
Killed once by someone from XL.net, on 2025-10-16.
Windows
Windows printer settings were changing the active printer and the Zebra printer printed only one label
The user reported printing issues where the selected printer changed after each print job and the Zebra printer was not producing the expected two labels. Windows printer settings were adjusted, and the issue was resolved.
Killed once by someone from XL.net, on 2025-10-16.
Windows
M611 printer had multiple shared queues and needed a clean network-printer setup
The printer was showing up as several shared instances for the different trays. The technician removed the unused shared instances, reinstalled the printer as a network printer, confirmed a successful test page, and turned off duplex printing.
- Windows
Killed once by someone from XL.net, on 2025-10-16.
Windows
Recurring calendar invite disappears and cannot be accepted or declined
A recurring meeting invite glitched so it no longer appeared correctly on the calendar and could not be accepted or declined. The meeting was recreated.
Killed once by someone from XL.net, on 2025-10-15.
Windows
Microphone failed in Teams and Zoom meetings
Microphone audio was missing in Teams and Zoom calls. It was restored by uninstalling, rebooting, and turning off audio enhancements.
Killed once by someone from XL.net, on 2025-10-14.
Windows
Fuzzy application screens after display scale change
Line-of-business application screens were fuzzy after the display scale was changed to 125%. The PC was rebooted after the scaling change and the fuzziness was resolved.
- Windows
Killed once by someone from XL.net, on 2025-10-14.
Windows
Domain trust relationship failed during Windows sign-in
A domain-joined Windows computer would not let the user sign in because the workstation trust relationship was broken. The trust relationship was reestablished, then sign-in and access to apps and the network drive were confirmed.
- Windows
Killed once by someone from XL.net, on 2025-10-14.
Windows
Windows 11 upgrade failed because of low disk space
Two rack PCs could not complete the Windows 11 upgrade because of insufficient disk space. The upgrade was later completed on both machines, and both were renamed.
- Windows 11
Killed once by someone from XL.net, on 2025-10-14.
Windows
Remote desktop Print to PDF was using the redirected local option
In the remote desktop session, Print to PDF was defaulting to the redirected option, which made file selection point at the local machine instead of the virtual machine. The technician removed the redirected option from the VM and advised logging off so the change would take effect.
Killed once by someone from XL.net, on 2025-10-14.
Windows
Laptop stuck in sleep or hibernate state and would not turn on
The laptop would not turn on because it was actually powered on but stuck in a sleep or hibernation state. Holding the power button down forced a reset, and it came back on and worked normally afterward.
Killed once by someone from XL.net, on 2025-10-13.
Windows
Sharp printer shows 'Error: State' from one PC
The affected PC got 'Error: State' when printing to a Sharp printer even though other PCs could print to the same device. The printer was reinstalled on that PC and duplex printing was turned off for that printer; test pages then went out without errors.
Killed once by someone from XL.net, on 2025-10-13.
Windows
Printer error when printing documents
The printer was encountering an error when a document was sent to print. The technician adjusted the scan settings and the printer then worked normally.
Killed once by someone from XL.net, on 2025-10-10.
Windows
SentinelOne blocked a Windows 11 upgrade
A Windows 10 Dell tablet could not continue the Windows 11 upgrade because SentinelOne was blocking it. SentinelOne was temporarily disabled, then the upgrade was allowed to resume with an automatic re-enable after 6 hours.
- Windows 10
Killed once by someone from XL.net, on 2025-10-10.
Windows
Remote Windows machine would not wake display or respond after idle time
The machine would not bring the monitors back on and would not respond to button presses after being left idle. The technician forced a shutdown, disabled the inactivity limit, ran SFC and DISM, and confirmed the remote apps still worked.
Killed once by someone from XL.net, on 2025-10-09.
Windows
Rename a Windows computer after a hostname conflict
The computer name was still set to an old value and it conflicted with another device name. The technician renamed it to a unique hostname and told the user to reboot so the change would take effect.
- Windows
Killed once by someone from XL.net, on 2025-10-08.
Windows
Domain error at sign-in on a Windows laptop
The laptop could not be signed in because it reported that the domain was not available. The technician removed the device from the domain, joined it to Entra, and copied the contents of the old profile into a new user profile.
Killed once by someone from XL.net, on 2025-10-06.
Windows
Printer did not print the document content because the queue was stuck
The desktop printer was not printing the content of sent documents. The print spooler was reset, stuck jobs were cleared from the queue, and the printer was confirmed working afterward.
- Windows
Killed once by someone from XL.net, on 2025-10-06.
Windows
Photoshop would not open after a failed update
Photoshop had stopped opening because a prior update failed. Reinstalling the failed update restored normal launch.
Killed once by someone from XL.net, on 2025-10-06.
Windows
FactSet would not open until the old install was removed and the latest version reinstalled
FactSet on a shared Windows computer was showing an error when it was opened. The old installation was uninstalled and the latest FactSet version was reinstalled, then confirmed to work.
- Windows
Killed once by someone from XL.net, on 2025-10-02.
Windows
External monitor stopped working; Windows and firmware updates resolved it
The external monitor stopped working. Windows and firmware updates were installed on the machine, and the issue was resolved; a restart was still pending afterward.
Killed once by someone from XL.net, on 2025-10-02.
Windows
AVD would not open
The AVD app could not be opened. Opening the application from the taskbar restored access to AVD.
Killed once by someone from XL.net, on 2025-10-02.
Windows
Mailbox rules were sending mail out of the inbox
Hidden mailbox rules were removed from the affected accounts, including the rule that had been moving mail to RSS Feeds. The technician confirmed all rules were gone and that mail should no longer move beyond the inbox automatically.
- Windows
Killed once by someone from XL.net, on 2025-10-01.
Windows
Windows Media Player could not play a file; VLC was installed and playback was confirmed with audio
Windows Media Player would not play a file and reported that it could not find a sound device. VLC was installed, then the same video was confirmed to play with audio.
Killed once by someone from XL.net, on 2025-10-01.
Windows
Z: drive mapping would not stay connected when using the server name
The Z: shared drive could not be accessed reliably when it was mapped by server name. It was remapped using the IP address instead, and the mapping stayed after reboot.
Killed once by someone from XL.net, on 2025-09-30.
Windows
SketchUp would not run because hardware acceleration was not being detected
SketchUp failed to start on a Windows device with a graphics-related error. The fix was to disable and then re-enable hardware acceleration, then force SketchUp to use the discrete GPU instead of the integrated graphics.
- Windows
Killed once by someone from XL.net, on 2025-09-30.
Windows
Windows sign-in could not find the domain; account was disabled and passwords were resynced
The user could not sign in because Windows said it could not find the domain. The technician used a local admin account, connected the VPN, re-enabled the disabled account after confirming the change was intentional, and reset the AD password to match the new Microsoft account password so sign-in worked again.
Killed once by someone from XL.net, on 2025-09-29.
Windows
Laptop would not charge because debris blocked the power port
The laptop would not charge because the power connector was not seating properly in the charging port. The device was replaced through an advanced exchange and the replacement laptop was set up successfully.
Killed once by someone from XL.net, on 2025-09-26.
Windows
PDF email attachments would not open because the file association was wrong
Email PDF attachments would not open. The technician reset the .PDF association to open in Edge and also set .doc files to open in Word.
- Windows
Killed once by someone from XL.net, on 2025-09-26.
Windows
Old driver left behind after a Windows 11 update causes a post-reboot error
After a Windows 11 update, an older driver was still present and conflicted with the newer driver, which caused an error to appear after each reboot. The technician removed the old driver and rebooted to confirm the conflict was gone.
- Windows 11
Killed once by someone from XL.net, on 2025-09-26.
Windows
PDF export used a variable Source Sans 3 font instead of the static font
Word documents were exporting to PDF with font rendering that did not match the original document. The issue was resolved by removing the Source Sans 3 variable font and installing the static Source Sans 3 version.
- Windows
Killed once by someone from XL.net, on 2025-09-25.
Windows
Windows update retry prompt after a failed scan on an older PC
The computer showed a prompt to run a scan and was behaving differently because Windows updates had failed on an older machine. The fix was to click Continue, let the scan finish, and let Windows retry the update.
Killed once by someone from XL.net, on 2025-09-25.
Windows
Xerox DocuMate 632 scanner driver repair and test scan
The DocuMate 632 scanner would not work until the drivers were repaired/reinstalled so the TWAIN driver was available again. A test scan was then run successfully, and the OneTouch software was removed.
- Windows 11
Killed once by someone from XL.net, on 2025-09-24.
Windows
Shared mailbox message times were shown in the wrong time zone
Message timestamps in the shared mailbox were offset by several hours. The mailbox time zone was updated to Central Time, which corrected the received-time display.
Killed once by someone from XL.net, on 2025-09-22.
Windows
Computer would not power on; user moved to a replacement PC
The original computer would not power on at all and was treated as a hardware failure. The issue was resolved by switching the user to a replacement PC and confirming it was working.
Killed once by someone from XL.net, on 2025-09-22.
Windows
Microsoft Teams desktop login failed; browser login was used as a workaround
Microsoft Teams would not let the user sign in on the PC. The technician could not fix the underlying update problem, but confirmed a browser login workaround.
Killed once by someone from XL.net, on 2025-09-19.
Windows
Tablet clock was four hours off
The tablet showed the wrong time by about four hours. The technician got logged in and synced the clock.
Killed once by someone from XL.net, on 2025-09-19.