Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Corrupted user profile prevented remote desktop sign-in
The remote desktop sign-in screen was flickering off and on and the cursor kept spinning. The issue was resolved by creating a new user profile.
- Windows
Killed once by someone from XL.net, on 2026-03-03.
Windows
Docked system external monitor not working until display mode was changed
A replaced monitor was still not working on a docked Windows computer. The docking station was restarted and the Windows display setting was changed to Extend, after which both monitors worked normally.
Killed 2 times by someone from XL.net, most recently on 2026-03-03.
Windows
Excel workbook would not save until the original source link was removed
The Excel spreadsheet could not be saved and AutoSave was not available. The technician resolved the issue by unlinking the file from its original source.
Killed once by someone from XL.net, on 2026-03-03.
Windows
Locked session blocked report printing
Users got an error when trying to print reports, and the reports were locked out for everyone. The issue was fixed by deleting the locked session with vendor support.
- Windows
Killed once by someone from XL.net, on 2026-02-25.
Windows
RemotePC reconnect closed open apps after host lock
On a Windows machine accessed through RemotePC, the open apps were closing when the host locked and the session was reconnected. The technician changed the power settings so the machine never automatically sleeps and set the RemotePC host to follow the machine's power settings.
- Windows
Killed once by someone from XL.net, on 2026-02-24.
Windows
Corrupted user profile caused screen blinking and brief blackouts
The screen blinked every few seconds and briefly went black. Pending updates were installed first, but the issue stayed until a new user profile was created.
- Windows
Killed once by someone from XL.net, on 2026-02-24.
Windows
Unexpected shutdown during a remote session
The PC suddenly shut down while it was being used remotely, and a file-transfer interruption message was seen. The technician checked for malware and Event Viewer issues, installed HP and Windows updates, ran a full disk cleanup, and System File Checker repaired some system files.
- Windows
Killed once by someone from XL.net, on 2026-02-22.
Windows
Dock power reset restored monitors and camera
External monitors and the external camera stopped working through the dock. Power-cycling the dock restored both devices, although the dock power light stayed orange afterward.
Killed once by someone from XL.net, on 2026-02-19.
Windows
Mouse stuck on one screen with dual monitors
The mouse would not move between two monitors. The monitor order and default monitor settings were changed, and the pointer then moved normally across both screens.
Killed once by someone from XL.net, on 2026-02-13.
Windows
New laptop setup could not be completed during Autopilot enrollment
A new laptop showed 'Setup could not be completed. Please try again or contact <domain>' during initial setup. The technician completed setup by configuring sign-in through SSO and Office 365.
Killed once by someone from XL.net, on 2026-02-12.