Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Survey link blocked with 'This site can't be reached'
The survey link was being blocked and returned 'This site can't be reached' in the browser. Additional domains were added to the firewall allow list, and a later retest from a test computer showed the link opening.
Killed once by someone from XL.net, on 2026-05-21.
Windows
Sharp BP-70C31 printer stopped printing
Printing to the Sharp BP-70C31 stopped after it had worked earlier in the day. The existing printer instance was removed, the device was rediscovered and reinstalled with Add Device, a test page printed successfully, and the printer was set as default.
Killed once by someone from XL.net, on 2026-05-21.
Windows
File Explorer search was slow until the search index was rebuilt
File Explorer search was taking a long time to load and the machine felt very slow. The technician adjusted the power settings and rebuilt the search index, then confirmed File Explorer search was working correctly.
Killed once by someone from XL.net, on 2026-05-21.
Windows
Shared user mailboxes lost their licenses and users could not use them
Two user mailboxes that were also used as shared mailboxes lost their licenses, which stopped users from using them. The technician re-licensed the affected mailboxes.
Killed once by someone from XL.net, on 2026-05-20.
Windows
Repeated blue-screen or freeze crashes on a Windows laptop
The laptop was crashing repeatedly, either with a blue screen or by freezing. The technician completed the missing system updates as part of troubleshooting and closed the ticket with the issue addressed.
- Windows
Killed once by someone from XL.net, on 2026-05-20.
Windows
RDP logon through VPN was causing repeated account lockouts
The account was locking out when logging in to Remote Desktop through the VPN. The technician created a new user profile for the account, then tested RDP again and confirmed the lockout no longer happened.
Killed once by someone from XL.net, on 2026-05-20.
Windows
Sign-in error after locking a domain-joined laptop
After a password change, the laptop showed an error when trying to sign back in after the screen locked. The technician removed the laptop from the domain, re-added it, and confirmed the user could lock and sign in normally afterward.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Shared drive unavailable on the office network without VPN
The computer could not reach a shared drive while on the office network and still needed VPN to connect. The issue was resolved by correcting the network switch port configuration.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Scanner on the multifunction printer failed until the authentication token was renewed
Scanning from the large multifunction printer was failing with an error message. The technician renewed the scanner authentication token and the issue was reported as resolved.
- Windows
Killed once by someone from XL.net, on 2026-05-19.
Windows
Remote Desktop login hangs on a black screen at personalized settings
A Remote Desktop session would sit on a black screen showing "setting up personalized settings". The session was cleared by logging the user out of the current session.
Killed once by someone from XL.net, on 2026-05-19.