Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Built-in laptop keyboard keys stopped working
Spacebar, G, H, and T stopped responding on the laptop's built-in keyboard. The ticket was closed after a new laptop/workstation setup was completed and the user confirmed it was working.
Killed once by someone from XL.net, on 2025-11-18.
Windows
Chrome extension install blocked by admin policy
Chrome would not let the user add an extension they had used before because an admin policy was blocking it. The technician made an exception to the policy so the extension could be installed again.
- Windows
Killed once by someone from XL.net, on 2025-11-17.
Windows
Printing failed while a Windows 25H2 update was pending a restart
Printing was not working because a Windows 25H2 update was pending. The update was completed and, after a reboot, printing worked again.
- Windows
Killed once by someone from XL.net, on 2025-11-17.
Windows
Old email file opened as squares because it had the wrong file extension
An old email file would open as squares instead of readable content. The technician determined the file was saved with the wrong extension and fixed it by changing the email file from .DOC to .MSG so it could open in Outlook.
Killed once by someone from XL.net, on 2025-11-17.
Windows
Mapped drives unavailable because file server was unresponsive
Mapped network drives were unavailable because the file server was unresponsive. After the server was restarted, access to F and G was restored.
Killed once by someone from XL.net, on 2025-11-17.
Windows
Virtual desktop network connection paused until the Azure Virtual Desktop preview app was changed
The virtual desktop connection was pausing and preventing sign-in. Another version of the Azure Virtual Desktop preview application was installed, and the user was then able to log back in and load applications.
Killed once by someone from XL.net, on 2025-11-15.
Windows
Laptop enters hibernate and will not wake normally
A Windows laptop was reported to stop waking after about an hour idle. The technician said it appeared to be entering hibernate instead of normal sleep and changed power settings to disable that behavior.
- Windows
Killed once by someone from XL.net, on 2025-11-14.
Windows
Performance issue improved after removing a recently installed application
The computer was reported as having performance issues. The technician removed a recently installed application and the machine was then described as running smoothly.
Killed once by someone from XL.net, on 2025-11-14.
Windows
OneDrive showed as synced but SharePoint files were missing
The PC reported OneDrive as fully synced, but expected files were missing from the local SharePoint folders. Support re-synced the SharePoint folders and marked the issue resolved.
Killed once by someone from XL.net, on 2025-11-12.
Windows
Browser-based check deposit setup stalled at a secure prompt
A browser-based check deposit setup would not finish until the secure prompt was selected. The technician noted this was likely triggered by a browser update that left the prompt missed.
Killed once by someone from XL.net, on 2025-11-12.