Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Computer access restored with recovery key
The user could not get into the computer until the key from the secure link was used. Support had the user try the key, confirmed they could access the computer, and then closed the ticket.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-03-24.
Windows
Intermittent BitLocker startup prompt on laptop
Vendor support changed the laptop's local BitLocker group policy and then tested multiple restarts. The startup prompt no longer appeared during those checks.
Killed once by someone from XL.net, on 2026-03-23.
Windows
Printer redirection in AVD was missing until the laptop's printer stack was refreshed
The HP SmartTank 5101 would not redirect into AVD. The full driver package was installed on the physical laptop, old printers were removed, both the laptop and AVD were rebooted, and the redirected printer was verified as working.
Killed once by someone from XL.net, on 2026-03-19.
Windows
Sync and download problems caused by low storage space
The computer showed sync/download problems where files and folders appeared downloaded on the machine but other team members could not access or see them, and some folders lagged for days. The issue was resolved by clearing temporary files to free up storage space.
Killed once by someone from XL.net, on 2026-03-18.
Windows
Java file opens as an unknown blank file and prompts for Open With
Windows was treating the affected Java-linked file as an unrecognized white blank file instead of launching Java. The file association was repaired by pointing it to javaws in the installed Java 8 bin folder, and the app opened normally.
- Windows
Killed once by someone from XL.net, on 2026-03-18.
Windows
Illustrator crashes traced to the NVIDIA driver; driver updated
The laptop was crashing after a crash report in Event Viewer pointed to the NVIDIA driver. The newer NVIDIA driver was downloaded and installed, and testing showed programs opened and an Illustrator file could be saved without crashing.
Killed once by someone from XL.net, on 2026-03-17.
Windows
Computer was offline because it was on guest Wi‑Fi and an inactive Ethernet wall port
The machine had no working internet after the move. The Ethernet cable was moved to an active wall port, the computer was connected to the main Wi‑Fi, and internet access was restored; dock firmware and Type‑C USB firmware were also updated and monitor settings were checked.
- Windows 11 25H2
Killed once by someone from XL.net, on 2026-03-17.
Windows
Remote desktop access returned after restarting the physical machine
The user could not access remote desktop. After restarting the physical machine, they were able to open remote desktop and log into the virtual desktop again.
Killed once by someone from XL.net, on 2026-03-16.
Windows
No internet access from a Windows machine until the home modem/router was restarted
The machine could join the home wireless network but could not reach websites or applications, and it showed offline in remote monitoring. Restarting the home modem/router restored connectivity.
Killed once by someone from XL.net, on 2026-03-16.
Windows
Laptop will not wake from sleep
The laptop would go to sleep and could not be brought back on. The technician disabled sleep and hibernation, then installed Windows and firmware updates; the issue was marked resolved.
Killed once by someone from XL.net, on 2026-03-16.